drweb failed to start ufter upgrade

[gilmoure]

Hallo,

i have rent a Root Server from Schlund & Partner in Germany.
Thy installed the Server the first time for me with Plesk 7.1.6.
Last week i upgrade my Server to PLESK 7.5.1.
Everything looks OK, but i can't us drweb anymore.
In the Licence manager drweb is sisabled an in my email accounts ther is no option to set drweb for virus san.
Before update i use drweb.
At the start there come a massage "key not fund", but drweb works for 15 emailadresses.
In the plesk key drweb was enabled (true) an i have setting options in all email accounts.
No whe i try to start drweb it failed with following messeage.

------------
Engine version: 4.32b
Loading /var/drweb/bases/drwtoday.vdb - Ok, virus records: 360
Loading /var/drweb/bases/drw43218.vdb - Ok, virus records: 511
Loading /var/drweb/bases/drw43217.vdb - Ok, virus records: 512
Loading /var/drweb/bases/drw43216.vdb - Ok, virus records: 507
Loading /var/drweb/bases/drw43215.vdb - Ok, virus records: 539
Loading /var/drweb/bases/drw43214.vdb - Ok, virus records: 275
Loading /var/drweb/bases/drw43213.vdb - Ok, virus records: 404
Loading /var/drweb/bases/drw43212.vdb - Ok, virus records: 428
Loading /var/drweb/bases/drw43211.vdb - Ok, virus records: 494
Loading /var/drweb/bases/drw43210.vdb - Ok, virus records: 450
Loading /var/drweb/bases/drw43209.vdb - Ok, virus records: 639
Loading /var/drweb/bases/drw43208.vdb - Ok, virus records: 603
Loading /var/drweb/bases/drw43207.vdb - Ok, virus records: 620
Loading /var/drweb/bases/drw43206.vdb - Ok, virus records: 683
Loading /var/drweb/bases/drw43205.vdb - Ok, virus records: 525
Loading /var/drweb/bases/drw43204.vdb - Ok, virus records: 607
Loading /var/drweb/bases/drw43203.vdb - Ok, virus records: 409
Loading /var/drweb/bases/drw43202.vdb - Ok, virus records: 543
Loading /var/drweb/bases/drwebase.vdb - Ok, virus records: 51982
Loading /var/drweb/bases/drw43201.vdb - Ok, virus records: 364
Total virus records: 61455
Key file not found!
Plesk authorization failed: malformed response (no 'response=' field).
Error: Plesk Software not running.
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im astonished about this line,
Plesk authorization failed: malformed response (no 'response=' field).

what does that meen?

I have drweb reinstalled but this doesn't help.
What have i to do to activat use drweb again?

 

[Master Ruthless]

I had the same problem i got a demo key off the drweb web site and everything worked great. Simply put like is stated during start up no key file was found.

 

[Bobby]

Hi,

If your Plesk license key says:

Ability to use Dr.Web antivirus Off

Then you do not have a Dr.Web license to use Dr.Web, not even the limited 15 email version (which is enabled through Plesk).

According to your error message from DrWeb it very much looks like this ...

I would guess that the Plesk license Schlund & Partner have for Plesk 7.5 does not include this limited version (15 emails) of Dr.Web at all ...

Bobby