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drweb update.pl problem

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by Igor David, Jan 26, 2010.

  1. Igor David

    Igor David Guest

    0
     
    hello,


    our customer with valid monthly Parallels Plesk Panel 9.2 for Linux/UNIX licence is having problem with drweb update.pl script, log from /var/log/messages:



    Jan 26 02:51:11 avoway4 update.pl[4534]: Dr.Web (R) Updater ($Revision: 1.7.2.32.2.5 $) started ...
    Jan 26 02:51:11 avoway4 update.pl[4534]: Path to bases : /var/drweb/bases/
    Jan 26 02:51:11 avoway4 update.pl[4534]: Path to URL list : /var/drweb/bases/
    Jan 26 02:51:11 avoway4 update.pl[4534]: Path to blacklists : /var/drweb/dws/
    Jan 26 02:51:11 avoway4 update.pl[4534]: Path to lzma: /opt/drweb/lzma
    Jan 26 02:51:11 avoway4 update.pl[4534]: custom URL list isn't defined
    Jan 26 02:51:11 avoway4 update.pl[4534]: try using Dr.Web URL list (/var/drweb/bases/update.drl)
    Jan 26 02:51:11 avoway4 update.pl[4534]: exec(/opt/drweb/read_signed drl /var/drweb/bases/update.drl) ...
    Jan 26 02:51:11 avoway4 update.pl[4534]: no custom update servers
    Jan 26 02:51:11 avoway4 update.pl[4534]: main update servers: http://update.drweb.com/unix/500, http://update.msk.drweb.com/unix/500, http://update.msk3.drweb.com/unix/500, http://update.us.drweb.com/un
    ix/500, http://update.msk5.drweb.com/unix/500, http://update.msk6.drweb.com/unix/500, http://update.msk7.drweb.com/unix/500, http://update.fr1.drweb.com/unix/500, http://update.us1.drweb.com/unix/500
    Jan 26 02:51:11 avoway4 update.pl[4534]: drldir not found: "/var/drweb/drl", assuming there are no plugins to update
    Jan 26 02:51:11 avoway4 update.pl[4534]: Attempting to fetch http://update.msk5.drweb.com/unix/500/drweb32.lst ...
    Jan 26 02:51:12 avoway4 update.pl[4534]: request with 345 bytes length was sent to update.msk5.drweb.com
    Jan 26 02:51:12 avoway4 update.pl[4534]: update.msk5.drweb.com return 200 OK
    Jan 26 02:51:12 avoway4 update.pl[4534]: 1723 bytes received from http://update.msk5.drweb.com/unix/500/drweb32.lst.
    Jan 26 02:51:12 avoway4 update.pl[4534]: downloading notifications ...
    Jan 26 02:51:12 avoway4 update.pl[4534]: downloading updated files ...
    Jan 26 02:51:12 avoway4 update.pl[4534]: downloading new/updated files ...
    Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drw50000.vdb - drw50000.vdb with such CRC32 already exists, downloading has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drw50001.vdb - drw50001.vdb with such CRC32 already exists, downloading has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drw50002.vdb - drw50002.vdb with such CRC32 already exists, downloading has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drw50003.vdb - drw50003.vdb with such CRC32 already exists, downloading has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drw50004.vdb - drw50004.vdb with such CRC32 already exists, downloading has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drw50005.vdb - drw50005.vdb with such CRC32 already exists, downloading has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drw50006.vdb - drw50006.vdb with such CRC32 already exists, downloading has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drw50007.vdb - drw50007.vdb with such CRC32 already exists, downloading has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drw50008.vdb - drw50008.vdb with such CRC32 already exists, downloading has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drw50009.vdb - drw50009.vdb with such CRC32 already exists, downloading has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drwdaily.vdb - drwdaily.vdb with such CRC32 already exists, downloading has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: /opt/drweb/lib/drweb32.dll - drweb32.dll with such CRC32 already exists, downloading has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drwebase.vdb - drwebase.vdb with such CRC32 already exists, downloading has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drwnasty.vdb - drwnasty.vdb with such CRC32 already exists, downloading has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drwrisky.vdb - drwrisky.vdb with such CRC32 already exists, downloading has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drwtoday.vdb - drwtoday.vdb with such CRC32 already exists, downloading has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/dwn50000.vdb - dwn50000.vdb with such CRC32 already exists, downloading has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/dwn50001.vdb - dwn50001.vdb with such CRC32 already exists, downloading has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/dwn50002.vdb - dwn50002.vdb with such CRC32 already exists, downloading has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/dwntoday.vdb - dwntoday.vdb with such CRC32 already exists, downloading has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/dwr50001.vdb - dwr50001.vdb with such CRC32 already exists, downloading has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/dwrtoday.vdb - dwrtoday.vdb with such CRC32 already exists, downloading has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/updates/timestamp - timestamp with such CRC32 already exists, downloading has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/update.drl - update.drl with such CRC32 already exists, downloading has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: deleting old files ...
    Jan 26 02:51:12 avoway4 update.pl[4534]: file drw50010.vdb doesn't exist, its deletion has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: file drw50011.vdb doesn't exist, its deletion has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: file drw50012.vdb doesn't exist, its deletion has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: file drw50013.vdb doesn't exist, its deletion has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: file drw50014.vdb doesn't exist, its deletion has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: file drw50015.vdb doesn't exist, its deletion has been skipped
    ....
    Jan 26 02:51:12 avoway4 update.pl[4534]: file dwr50004.vdb doesn't exist, its deletion has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: file dwr50005.vdb doesn't exist, its deletion has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: file dwr50006.vdb doesn't exist, its deletion has been skipped
    Jan 26 02:51:12 avoway4 update.pl[4534]: moving downloaded files from temporary to working directory ...
    Jan 26 02:51:12 avoway4 update.pl[4534]: sending notifications ...
    Jan 26 02:51:12 avoway4 update.pl[4534]: summary => updated: 0, removed: 0 files and 0 messages
    Jan 26 02:51:12 avoway4 update.pl[4534]: Finish Success: 2010-01-26 02:51:12
    Jan 26 02:51:12 avoway4 update.pl[4534]: Socket path is /var/drweb/run/updateSock




    I manually started drweb daemon:




    /etc/init.d/drwebd start
    Starting Dr. Web daemon...
    Dr.Web (R) daemon for Linux/Plesk Edition v5.0.0 (Jun 4 2009)
    Copyright (c) Igor Daniloff, 1992-2009
    Doctor Web, Moscow, Russia
    Support service: http://support.drweb.com
    To purchase: http://buy.drweb.com
    Shell version: 5.0.0.10060 <API:2.2>
    Engine version: 5.0.1.12222 <API:2.2>
    Loading /var/drweb/bases/drwtoday.vdb - Ok, virus records: 3669
    Loading /var/drweb/bases/drwdaily.vdb - Ok, virus records: 2010
    Loading /var/drweb/bases/drw50009.vdb - Ok, virus records: 23251
    Loading /var/drweb/bases/drw50008.vdb - Ok, virus records: 14982
    Loading /var/drweb/bases/drw50007.vdb - Ok, virus records: 17748
    Loading /var/drweb/bases/drw50006.vdb - Ok, virus records: 18725
    Loading /var/drweb/bases/drw50005.vdb - Ok, virus records: 18429
    Loading /var/drweb/bases/drw50004.vdb - Ok, virus records: 872
    Loading /var/drweb/bases/drw50003.vdb - Ok, virus records: 142240
    ...
    Loading /var/drweb/bases/dwntoday.vdb - Ok, virus records: 315
    Loading /var/drweb/bases/dwn50002.vdb - Ok, virus records: 2715
    Loading /var/drweb/bases/dwn50001.vdb - Ok, virus records: 2545
    Loading /var/drweb/bases/dwn50000.vdb - Ok, virus records: 2801
    Loading /var/drweb/bases/drwrisky.vdb - Ok, virus records: 6197
    Loading /var/drweb/bases/drwnasty.vdb - Ok, virus records: 28348
    Total virus records: 975426
    Key file: /opt/drweb/drweb32.key - Key file was not found! (No such file or directory)
    A path to a valid license key file was not specified.
    Daemon is enabled for protecting 0 e-mail`s:
    Daemon is installed, active interfaces: /var/drweb/run/.daemon 127.0.0.1:3000




    also, there is nothing in directory /var/drweb/log



    Customer is receiving e-mail saying:

    "ERROR: Dr.Web (R) Updater: cannot read file drweb32.lst.lzma ! "





    Do you know maybe how to fix this ?


    Thanks in advance!
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Just try to reinstall psa-kav package, buy valid KAV license key and install it.
     
  3. Igor David

    Igor David Guest

    0
     
    hello,

    it means that dr web is not working properly or what?

    customer allready have payed for valid Parallels licence with drweb
     
  4. IgorG

    IgorG Forums Analyst Staff Member

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    As you can see key is not installed there.
     
  5. Igor David

    Igor David Guest

    0
     
    so it seems like this licence (customer have) is not for drweb (I think it was some changing in parallels licencing in last period) ?

    can we verify somewhere on Internet if that is true (i.e. some page on parallels page where we can put licence number
    and saw what exactly it can have) ?

    or maybe I can send you licence number on pm, so you can check that?

    thanks!
     
  6. IgorG

    IgorG Forums Analyst Staff Member

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    I always suggest contact your sales representative with all license, money and other related questions. It will be much more effectively.
     
  7. Igor David

    Igor David Guest

    0
     
    we have checked with our plesk provider,

    it seems like it is licence problem (drweb is not included)

    thank you for your help! :)
     
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