drweb update.pl problem

[Igor David]

hello,


our customer with valid monthly Parallels Plesk Panel 9.2 for Linux/UNIX licence is having problem with drweb update.pl script, log from /var/log/messages:



Jan 26 02:51:11 avoway4 update.pl[4534]: Dr.Web (R) Updater ($Revision: 1.7.2.32.2.5 $) started ...
Jan 26 02:51:11 avoway4 update.pl[4534]: Path to bases : /var/drweb/bases/
Jan 26 02:51:11 avoway4 update.pl[4534]: Path to URL list : /var/drweb/bases/
Jan 26 02:51:11 avoway4 update.pl[4534]: Path to blacklists : /var/drweb/dws/
Jan 26 02:51:11 avoway4 update.pl[4534]: Path to lzma: /opt/drweb/lzma
Jan 26 02:51:11 avoway4 update.pl[4534]: custom URL list isn't defined
Jan 26 02:51:11 avoway4 update.pl[4534]: try using Dr.Web URL list (/var/drweb/bases/update.drl)
Jan 26 02:51:11 avoway4 update.pl[4534]: exec(/opt/drweb/read_signed drl /var/drweb/bases/update.drl) ...
Jan 26 02:51:11 avoway4 update.pl[4534]: no custom update servers
Jan 26 02:51:11 avoway4 update.pl[4534]: main update servers: http://update.drweb.com/unix/500, http://update.msk.drweb.com/unix/500, http://update.msk3.drweb.com/unix/500, http://update.us.drweb.com/un
ix/500, http://update.msk5.drweb.com/unix/500, http://update.msk6.drweb.com/unix/500, http://update.msk7.drweb.com/unix/500, http://update.fr1.drweb.com/unix/500, http://update.us1.drweb.com/unix/500
Jan 26 02:51:11 avoway4 update.pl[4534]: drldir not found: "/var/drweb/drl", assuming there are no plugins to update
Jan 26 02:51:11 avoway4 update.pl[4534]: Attempting to fetch http://update.msk5.drweb.com/unix/500/drweb32.lst ...
Jan 26 02:51:12 avoway4 update.pl[4534]: request with 345 bytes length was sent to update.msk5.drweb.com
Jan 26 02:51:12 avoway4 update.pl[4534]: update.msk5.drweb.com return 200 OK
Jan 26 02:51:12 avoway4 update.pl[4534]: 1723 bytes received from http://update.msk5.drweb.com/unix/500/drweb32.lst.
Jan 26 02:51:12 avoway4 update.pl[4534]: downloading notifications ...
Jan 26 02:51:12 avoway4 update.pl[4534]: downloading updated files ...
Jan 26 02:51:12 avoway4 update.pl[4534]: downloading new/updated files ...
Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drw50000.vdb - drw50000.vdb with such CRC32 already exists, downloading has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drw50001.vdb - drw50001.vdb with such CRC32 already exists, downloading has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drw50002.vdb - drw50002.vdb with such CRC32 already exists, downloading has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drw50003.vdb - drw50003.vdb with such CRC32 already exists, downloading has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drw50004.vdb - drw50004.vdb with such CRC32 already exists, downloading has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drw50005.vdb - drw50005.vdb with such CRC32 already exists, downloading has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drw50006.vdb - drw50006.vdb with such CRC32 already exists, downloading has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drw50007.vdb - drw50007.vdb with such CRC32 already exists, downloading has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drw50008.vdb - drw50008.vdb with such CRC32 already exists, downloading has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drw50009.vdb - drw50009.vdb with such CRC32 already exists, downloading has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drwdaily.vdb - drwdaily.vdb with such CRC32 already exists, downloading has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: /opt/drweb/lib/drweb32.dll - drweb32.dll with such CRC32 already exists, downloading has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drwebase.vdb - drwebase.vdb with such CRC32 already exists, downloading has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drwnasty.vdb - drwnasty.vdb with such CRC32 already exists, downloading has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drwrisky.vdb - drwrisky.vdb with such CRC32 already exists, downloading has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/drwtoday.vdb - drwtoday.vdb with such CRC32 already exists, downloading has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/dwn50000.vdb - dwn50000.vdb with such CRC32 already exists, downloading has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/dwn50001.vdb - dwn50001.vdb with such CRC32 already exists, downloading has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/dwn50002.vdb - dwn50002.vdb with such CRC32 already exists, downloading has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/dwntoday.vdb - dwntoday.vdb with such CRC32 already exists, downloading has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/dwr50001.vdb - dwr50001.vdb with such CRC32 already exists, downloading has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/dwrtoday.vdb - dwrtoday.vdb with such CRC32 already exists, downloading has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/updates/timestamp - timestamp with such CRC32 already exists, downloading has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: /var/drweb/bases/update.drl - update.drl with such CRC32 already exists, downloading has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: deleting old files ...
Jan 26 02:51:12 avoway4 update.pl[4534]: file drw50010.vdb doesn't exist, its deletion has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: file drw50011.vdb doesn't exist, its deletion has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: file drw50012.vdb doesn't exist, its deletion has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: file drw50013.vdb doesn't exist, its deletion has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: file drw50014.vdb doesn't exist, its deletion has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: file drw50015.vdb doesn't exist, its deletion has been skipped
....
Jan 26 02:51:12 avoway4 update.pl[4534]: file dwr50004.vdb doesn't exist, its deletion has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: file dwr50005.vdb doesn't exist, its deletion has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: file dwr50006.vdb doesn't exist, its deletion has been skipped
Jan 26 02:51:12 avoway4 update.pl[4534]: moving downloaded files from temporary to working directory ...
Jan 26 02:51:12 avoway4 update.pl[4534]: sending notifications ...
Jan 26 02:51:12 avoway4 update.pl[4534]: summary => updated: 0, removed: 0 files and 0 messages
Jan 26 02:51:12 avoway4 update.pl[4534]: Finish Success: 2010-01-26 02:51:12
Jan 26 02:51:12 avoway4 update.pl[4534]: Socket path is /var/drweb/run/updateSock




I manually started drweb daemon:




/etc/init.d/drwebd start
Starting Dr. Web daemon...
Dr.Web (R) daemon for Linux/Plesk Edition v5.0.0 (Jun 4 2009)
Copyright (c) Igor Daniloff, 1992-2009
Doctor Web, Moscow, Russia
Support service: http://support.drweb.com
To purchase: http://buy.drweb.com
Shell version: 5.0.0.10060 <API:2.2>
Engine version: 5.0.1.12222 <API:2.2>
Loading /var/drweb/bases/drwtoday.vdb - Ok, virus records: 3669
Loading /var/drweb/bases/drwdaily.vdb - Ok, virus records: 2010
Loading /var/drweb/bases/drw50009.vdb - Ok, virus records: 23251
Loading /var/drweb/bases/drw50008.vdb - Ok, virus records: 14982
Loading /var/drweb/bases/drw50007.vdb - Ok, virus records: 17748
Loading /var/drweb/bases/drw50006.vdb - Ok, virus records: 18725
Loading /var/drweb/bases/drw50005.vdb - Ok, virus records: 18429
Loading /var/drweb/bases/drw50004.vdb - Ok, virus records: 872
Loading /var/drweb/bases/drw50003.vdb - Ok, virus records: 142240
...
Loading /var/drweb/bases/dwntoday.vdb - Ok, virus records: 315
Loading /var/drweb/bases/dwn50002.vdb - Ok, virus records: 2715
Loading /var/drweb/bases/dwn50001.vdb - Ok, virus records: 2545
Loading /var/drweb/bases/dwn50000.vdb - Ok, virus records: 2801
Loading /var/drweb/bases/drwrisky.vdb - Ok, virus records: 6197
Loading /var/drweb/bases/drwnasty.vdb - Ok, virus records: 28348
Total virus records: 975426
Key file: /opt/drweb/drweb32.key - Key file was not found! (No such file or directory)
A path to a valid license key file was not specified.
Daemon is enabled for protecting 0 e-mail`s:
Daemon is installed, active interfaces: /var/drweb/run/.daemon 127.0.0.1:3000




also, there is nothing in directory /var/drweb/log



Customer is receiving e-mail saying:

"ERROR: Dr.Web (R) Updater: cannot read file drweb32.lst.lzma ! "





Do you know maybe how to fix this ?


Thanks in advance!

 

[IgorG]

Just try to reinstall psa-kav package, buy valid KAV license key and install it.

 

[Igor David]

Just try to reinstall psa-kav package, buy valid KAV license key and install it.

hello,

it means that dr web is not working properly or what?

customer allready have payed for valid Parallels licence with drweb

 

[IgorG]

Key file: /opt/drweb/drweb32.key - Key file was not found! (No such file or directory)

As you can see key is not installed there.

 

[Igor David]

As you can see key is not installed there.

so it seems like this licence (customer have) is not for drweb (I think it was some changing in parallels licencing in last period) ?

can we verify somewhere on Internet if that is true (i.e. some page on parallels page where we can put licence number
and saw what exactly it can have) ?

or maybe I can send you licence number on pm, so you can check that?

thanks!

 

[IgorG]

I always suggest contact your sales representative with all license, money and other related questions. It will be much more effectively.

 

[Igor David]

we have checked with our plesk provider,

it seems like it is licence problem (drweb is not included)

thank you for your help!