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Error Creating Domains

Discussion in 'Plesk for Windows - 8.x and Older' started by viroid, Feb 12, 2007.

  1. viroid

    viroid Guest

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    We're having trouble adding domains to Plesk v8.1, this is a clean install of Plesk and Smarter Tools.

    The details of the error are as follows

    Failed domain creation: Unable to update domain data: Failed mail post-configuration: Can't create mail domain servie: mailManager->addDomain() failed: mailmng failed: Can't get domain default settings.
    Domain: ashleycs4.com [ashleycs4.com].
    Reason:
    Failed to log in.
    ---------------------- Debug Info -------------------------------
    0: C:\Program Files\SWsoft\Plesk\admin\htdocs\domains\create_domain.php:146
     
  2. sergius

    sergius Golden Pleskian

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    Could you please describe how have you installed Plesk and SmarterTools step by step?
     
  3. viroid

    viroid Guest

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    The installation steps were as follows;

    Deleted the certificate from the IIS default page (to allow installation of SQL)
    Installed Microsoft SQL
    Installed the FrontPage 2002 Extensions
    Installed SmarterTools
    Installed Plesk 8.1

    At this point, we started receiving this error when attempting to add domains. So we removed and then re-installed SmarterTools, didn't seem to resolve the issue.

    ...Chris
     
  4. sergius

    sergius Golden Pleskian

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    Please go to Plesk > Server > Components Management > Mail Server and check SmarterMail status
     
  5. viroid

    viroid Guest

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    I verified the username/password for the mail login and was then successfully able to create a domain. I received an error about not being able to connect to the SMTP Service, I checked that and it hadn't been installed. So I installed it and I'm able to telnet into localhost on port 25 but I'm still receiving this error:

    Warning: Unable to send notification: mail() failed: Failed to connect to mailserver at "localhost" port 25, verify your "SMTP" and "smtp_port" setting in php.ini or use ini_set()

    Any suggestions?
     
  6. sergius

    sergius Golden Pleskian

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    Please be sure open relay is enabled for 127.0.0.1 in SmarterMail.
     
  7. viroid

    viroid Guest

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    In Plesk the settings are as follows;

    General

    Maximum letter size 5120 KBytes

    Check the passwords for mailboxes in the dictionary (Unchecked)

    Relay Options

    Relaying closed
    X authorization is required:
    POP3 lock time 0 Min
    X SMTP

    Use no relay restrictions for the following networks:
    IP address/mask

    127.0.0.1/32

    ... It appears to me that the entry for loopback is there, there is a minus button to the far right that is disabled.

    In SmarterMail under Settings>General Settings>Security I see "Allow Relay = Nobody"

    My options are, Nobody, Local Users, Local Domain, Anyone
     
  8. sergius

    sergius Golden Pleskian

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    It looks good.
    Seems you saw SmarterMail-specific issue which essence is smarterMail does not listen port 25 while there are not registered domains on it.
    Please try to add new domain and error should not occur.
     
  9. viroid

    viroid Guest

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    Oh, well that's interesting. Thanks Sergius, I really appreciate your help. Have a great day.


    ...Chris
     
  10. viroid

    viroid Guest

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    Plesk Super Guru,

    I'm still receiving this error; at one point I had 4 domains setup. Any other suggestions off the top of your head?
     
  11. sergius

    sergius Golden Pleskian

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    viroid,

    Please run netstat -onab | findstr :25 in cmd and type result here. Last column is process id that you can find in task list.
     
  12. viroid

    viroid Guest

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    TCP 0.0.0.0:25 0.0.0.0:0 1064
     
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