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Error: Unable to parse the XML content.

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by Roger Nordseth, Feb 2, 2010.

  1. Roger Nordseth

    Roger Nordseth Guest

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    How can i fix this as suppport did not fix it?
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Use utility xmllint to validate it first. For example:

     
  3. Roger Nordseth

    Roger Nordseth Guest

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    I ran
    xmllint --noout --schema /usr/local/psa/PMM/plesk.xsd /var/lib/psa/dumps/backup_info_1002020442.xml but it didnt change the error
     
  4. IgorG

    IgorG Forums Analyst Staff Member

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    Right, it is just validation but not fixing.
    As I understood you have submitted ticket to support team regarding this problem? What is ID and status of this ticket now?
     
  5. Roger Nordseth

    Roger Nordseth Guest

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    well they said it was fixed,so the ticket is closed.
     
  6. IgorG

    IgorG Forums Analyst Staff Member

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    Hmm... I thought that client should inform support when ticket can be closed but not vice versa. Why you not continue this ticket if problem was not resolved? Can you provide me ticket ID? I will check it.
     
  7. Roger Nordseth

    Roger Nordseth Guest

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    I just have to open a new ticket and wait a couple of days for the problem is solved.It`s not the end of the world as it`s addons for the domains
     
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