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Error: Windows agent is not running on the source host

Discussion in 'Plesk 9.x for Windows Issue, Fixes, How-To' started by krishnakantr, Feb 24, 2010.

  1. krishnakantr

    krishnakantr Guest

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    Migrating from server with 9.2.3 (windows 2003) to 9.2.3 (windows 2008). I am receiving error message:

    Error: Windows agent is not running on the source host


    Steps taken:
    - Migration agent running on source server (tried changing port and channel type, updated config on destination server to reflect)
    - Client for MS Networks and File and Print Sharing installed on both servers (able to access \\localhost\c$ on both)
    - Restarted both servers
    - Turned off Windows Firewall on both servers
    - Can ping source server from destination server
    - telnet each server (source to destination & destination to source) on port 6489

    pls suggest...
     
  2. krishnakantr

    krishnakantr Guest

    0
     
    2464: 2010-02-23 22:58:19,053 DEBUG --> <pmmcli.GetScoutInfoAction object at 0x021832F0>
    2464: 2010-02-23 22:58:19,053 INFO stdin: <migration-task-description owner-guid="12F36C05-D7D1-41D9-BE8A-47B84738423A"><agent-credentials><host-credentials remoting-type="dotnet-remoting"><login>administrator</login><password>1thihaoo1</password><hostname>67.231.240.114</hostname></host-credentials></agent-credentials><dst-host-parameters><dst-temporary-directory>C:\temp</dst-temporary-directory></dst-host-parameters></migration-task-description>
    2464: 2010-02-23 22:58:19,069 INFO Packet succesfully validated.
    2464: 2010-02-23 22:58:19,069 DEBUG <pmmcli.ActionRunner object at 0x02183630>: doActivity
    2464: 2010-02-23 22:58:19,069 INFO Executing <subprocess[1156] 'C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\migration-handler --migration-get-scout-info'>
    2464: 2010-02-23 22:58:20,835 INFO Execution of <subprocess[1156] 'C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\migration-handler --migration-get-scout-info'> finished successfully.
    2464: 2010-02-23 22:58:20,835 DEBUG <pmmcli.GetScoutInfoAction object at 0x021832F0>: response
    2464: 2010-02-23 22:58:20,851 INFO Outgoing packet:
    <?xml version="1.0" encoding="UTF-8"?>
    <response>
    <errcode>3012</errcode>
    <errmsg>Windows agent is not running on the source host</errmsg>
    </response>
     
  3. IgorG

    IgorG Forums Analyst Staff Member

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  4. krishnakantr

    krishnakantr Guest

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    Tried uninstalling and installing from the package given from your link but still the same error... pls help
     
  5. krishnakantr

    krishnakantr Guest

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    did uninstall and reinstall but facing the same error ...
     
  6. IgorG

    IgorG Forums Analyst Staff Member

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    Can you connect via telnet from destination server to source IP 67.231.240.114 with port 6489?
    As I see on source server with C:\Program Files (x86)\Parallels\PleskMigrationAgent\WINAgentMng.exe.config
    you have not Migration agent bounded to this IP:

    <add key="IPAddress" value="" />

    But you have tried to use this IP 67.231.240.114 for starting migration procedure.
    So, if you can't telnet from destination to source, try to define this IP in the mentioned line and restart agent on source. I hope it will help.
     
  7. krishnakantr

    krishnakantr Guest

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    now it gave error something like this ,,

    Error: The version of Plesk Migration Agent running on the remote host is older than the version of Plesk Migration Manager being currently used. Please install Plesk Migration Manager components of the same version.

    i have 9.3.0 on destination server and source as you know I have installed the migration agent you gave above...
     
  8. IgorG

    IgorG Forums Analyst Staff Member

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  9. krishnakantr

    krishnakantr Guest

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    Didnt worked ... failed again with same error above ..
     
  10. krishnakantr

    krishnakantr Guest

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    nope didnt worked .. tried workaround but again it gave same error message

    nope didnt worked .. tried workaround but again it gave same error message
     
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