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general support ticket times

Discussion in 'Plesk for Linux - 8.x and Older' started by kieranmullen, Aug 30, 2005.

  1. kieranmullen

    kieranmullen Guest

    0
     
    Hello,

    I ws just wondering what Plesks general support times were on their tickets?

    Also if you submit 2 tickets during that time period do they answer both of them or only 1 during that time period?

    Thanks

    KM
     
  2. EnterpriseIT

    EnterpriseIT Guest

    0
     
    No idea. they work on a priority service. I've had two different techs working on two different things at the same time. They have a great dev & support team. Just a bit slow at times.

    Read the bottom of your ticket email

    -------------------------------------------------------------
    SUPPORT ESCALATION PROCEDURE
    We stand behind our product. If there are serious problems that are impacting your business and you are not getting help through regular channels, contact:

    Pavel Malyavko
    SWSoft Support Manager
    +1-703-995-4157
    pmalyavko@swsoft.com
    -------------------------------------------------------------

    Hope this helps
     
  3. kieranmullen

    kieranmullen Guest

    0
     
  4. EnterpriseIT

    EnterpriseIT Guest

    0
     
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