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Help Desk on Website

Discussion in 'Plesk for Linux - 8.x and Older' started by AndreasK, Apr 13, 2007.

  1. AndreasK

    AndreasK Regular Pleskian

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    Hello,
    i search for a "how to":

    How can i build "create ticket" with some required fields on a website?

    Is that possible?


    Thanks and regards

    AndreasK
     
  2. breun

    breun Golden Pleskian

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    Sure, that is possible, but this doesn't really have a lot to do with Plesk. Install a ticket system (Google around, there are lots of them) or write one yourself (a programming course is outside the scope of these forums I'm afraid).
     
  3. AndreasK

    AndreasK Regular Pleskian

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    :(

    Are there no templates to use it on website?

    Isn´t it the same like swsoft-support?
     
  4. breun

    breun Golden Pleskian

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    If you want a ticket system, go find/buy/write one and install it. SWsoft sells a 'Multi-Level Help Desk' add-on for Plesk, but you can choose whatever software you like. Search for "ticket system" on Google and you will find a lot of ticket systems. I like OTRS myself.
     
  5. AndreasK

    AndreasK Regular Pleskian

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    Yes i know about OTRS :)

    But we like to test plesk helpdesk on our systems.

    When i create a e-mail adress helpdesk@mydomain.de and create contact and formfields on website with the same fields in plesk help desk... ?

    Should this work?
     
  6. breun

    breun Golden Pleskian

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    I have no experience with Plesk's Help Desk add-on, sorry.
     
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