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Help Desk updating tickets problem

Discussion in 'Plesk for Linux - 8.x and Older' started by flaccid, Mar 17, 2006.

  1. flaccid

    flaccid Guest

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    I have tried to update a ticket 2 times and each time it has gone through without an error, however not appeared in the ticket - failed to update without error. The user did change his email address after the ticket was initially raised because he changed email address. Does this make a difference? Does anyone know why its not updating and/or how can I troubleshoot?
     
  2. flaccid

    flaccid Guest

    0
     
    I believe that I may not have selected Comment Ticket select box.
    This is not a good thing to forget changing and I'm not sure why no action is there by default, anyone know?
     
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