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How To Cancel Plesk Billing Subscription??

Discussion in 'Customer&Business Manager (formerly Plesk Billing)' started by CherylH, Jan 3, 2010.

  1. CherylH

    CherylH Guest

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    I have been trying to cancel a 50 user license subscription for a month. Now today I am charged again. Parallels, does not want you to be able to get in touch with anyone. If you call the numbers on the receipts emailed, one of them is disconnected, and the other is a voicemail. You can leave a message, but no one calls you back.

    If you click the link in the email for a problem to try to submit a ticket asking to cancel, you are told to buy support to use the ticket system. If you try online chat, you are asked for your paid support no. It is like being kept hostage with a Company that wants you to buy something on a subscription with no way out of it later.

    There must be some way to do this, other than just opening a dispute with my CC Company. Does anyone no how to contact someone??? I was an original Modern Bill User and LOVED that program, but this is horrible and the support is very poor thus far.

    If anyone has a billing contact email or anything at all, please let me know!

    Thanks.
     
  2. tulaweb

    tulaweb New Pleskian

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    I'd send a certified letter to one or more of the addresses at:
    http://www.parallels.com/company/contact/
     
    Last edited: Jan 13, 2010
  3. RandallK

    RandallK Guest

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    There must be another way.

    Has anyone else successfully canceled/modified their license?
     
  4. PSi_101

    PSi_101 Regular Pleskian

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    I came here in frustration trying to cancel my plesk billing license myself! There's no response from licenses@parallels.com, the contact forms don't submit because they want paid support, and even the technical support forms don't submit because they want a paid support code! ARGH!!!
    Has anyone managed to cancel their license yet?
     
  5. PSi_101

    PSi_101 Regular Pleskian

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  6. PSi_101

    PSi_101 Regular Pleskian

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    Success!!!
    My license is cancelled thanks to the URL I posted above.
     
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