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installation problem of OTRS for domains

Discussion in 'Plesk for Linux - 8.x and Older' started by perler, May 23, 2006.

  1. perler

    perler Guest

    0
     
    hi,

    i try to install OTRS for one domain on my plesk 7.5 server - without success.

    for OTRS to work i added this to the vhost.conf of the domain
    PHP:
      <Directory "/usr/share/otrs/bin/cgi-bin/">    
     
    AllowOverride None      
    Options 
    +ExecCGI -Includes      
    Order allow
    ,deny      
    Allow from all 
     
    </Directory>    
    ScriptAlias /otrs"/usr/share/otrs/bin/cgi-bin/"  
    Alias /otrs-web"/usr/share/otrs/var/httpd/htdocs/"
    but when i call http://domain.com/otrs/installer.pl i get a
    in the logs. running from the shell the installer.pl seems to work.

    I suspect a problem with the security settings of apache2/plesk. what could it be?

    PAT
     
  2. SpeedPC

    SpeedPC Guest

    0
     
    Hi PAT

    here's my vhost.conf with which the installer seemed to work:

    ScriptAlias /otrs/ "/usr/share/otrs/bin/cgi-bin/"
    Alias /otrs-web/ "/usr/share/otrs/var/httpd/htdocs/"

    # directory settings
    <Directory "/usr/share/otrs/bin/cgi-bin/">
    AllowOverride None
    Options +ExecCGI -Includes
    Order allow,deny
    Allow from all
    </Directory>

    <Directory "/usr/share/otrs/var/httpd/htdocs/">
    AllowOverride None
    Order allow,deny
    Allow from all
    </Directory>

    If it still doesn't work that way, I would check the permissions on /usr/share/otrs/bin/cgi-bin/ and /usr/share/otrs/var/httpd/htdocs/.

    Hope this helps.

    Cheers,
    Andreas
     
  3. perler

    perler Guest

    0
     
    thanks for you reply. but no success here..

    which version of OTRS do you use? did you install from source or from a .deb?

    PAT
     
  4. SpeedPC

    SpeedPC Guest

    0
     
    I just did a 'apt-get install otrs' on my debian system. haven't tried it to build from source.

    unfortunately, it's already been a while ago and I'm not using otrs anymore, so I don't know which version it was.

    have you checked if the apache-user has the necessary permissions to the otrs directories?
     
  5. perler

    perler Guest

    0
     
    yes www-data has wrx access, i even did a chmod 777 (and apt-get remove otrs, afterwards) ;)

    i wonder where i could find some more error messages beside the dreaded "premature end of script.."..

    PAT
     
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