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mesaveserver can't be started and mysages cannot be checked

Discussion in 'Plesk for Linux - 8.x and Older' started by jcconverset, Sep 17, 2008.

  1. jcconverset

    jcconverset Guest

    0
     
    aveserver can't be started and my messages cannot be checked

    hi, I've got a big problem with kaspersky on my debian plesk for 1 month :
    aveserver can't be started and my messages cannot be checked

    see aveserver.log :
    [17/09/08 12:57:43 I] [1594] Kaspersky Anti-Virus server version 5.5.4 build #80 (RELEASE), using configuration file /etc/kav/5.5/kav4mailservers/kavdaemon.conf
    [17/09/08 12:57:43 A] [1594] License file KAVxxxxx.key, serial xx-xx-xx, "Kaspersky Anti-Virus for Plesk SWsoft International Edition. 1 year License", 1 local connections, expired
    [17/09/08 12:57:43 A] [1594] License file KAVxxx.key, serial xx-xx-xx, "Kaspersky Anti-Virus for Plesk SWsoft International Edition. 1 year License", 1 local connections, expires 02/06/09
    [17/09/08 12:57:43 I] [1594] Plesk exists and has the license
    [17/09/08 12:57:43 W] [1594] You don't have enough network licenses for configured number of network clients. MaxClients reduced to 1
    [17/09/08 12:57:43 I] [1594] Total license count: -1 local connections, and 1 network connections, will expire 02/06/09
    [17/09/08 12:57:43 W] [1594] Cannot load information about available basesets, will use builtin defaults
    [17/09/08 12:57:46 E] [1594] Cannot initialize database subset "standard"
    [17/09/08 12:57:46 E] [1594] Cannot load all subsets of the main antivirus database "extended"
    [17/09/08 12:57:46 F] [1594] Could not load antiviral bases: [80000000] Unexpected error

    The kavupdater is OK see few logs :

    [17/09/08 12:31:37 I] Kaspersky KeepUp2Date 5.5.18/RELEASE build #25
    [17/09/08 12:31:37 I] Configuration file: /etc/kav/5.5/kav4mailservers/kav4mailservers.conf
    [17/09/08 12:31:38 I] License expires 03-06-2009 in 259 days
    [17/09/08 12:31:38 A] License file KAVxxx.key, serial xxx-xxx-xxx, "Kaspersky Anti-Virus for Plesk SWsoft International Edition. 1 year License", expires in 259 days
    [17/09/08 12:31:38 I] === Update task started
    [17/09/08 12:31:38 I] Update source selected 'http://dnl-09.geo.kaspersky.com/'
    [17/09/08 12:31:38 A] Downloading file 'index/master.xml.klz'
    [17/09/08 12:31:44 A] Downloading file 'diffs/bases/five/avc/kavset.xml.acz'
    [17/09/08 12:31:44 A] Downloading file 'bases/five/avc/kavset.xml.klz'
    [17/09/08 12:31:46 A] Downloading file 'diffs/bases/five/avc/base092c.avc.rym'
    [17/09/08 12:31:46 A] Downloading file 'bases/five/avc/base092c.avc'
    [17/09/08 12:31:51 A] Downloading file 'diffs/bases/five/avc/dailyc.avc.6bo'
    [17/09/08 12:31:51 A] Downloading file 'bases/five/avc/dailyc.avc'
    [17/09/08 12:31:52 A] Downloading file 'diffs/bases/five/avc/daily-ec.avc.pdf'
    [17/09/08 12:31:52 A] Downloading file 'bases/five/avc/daily-ec.avc'
    [17/09/08 12:31:53 A] Downloading file 'diffs/bases/five/avc/base092.avc.xg9'
    [17/09/08 12:31:53 A] Downloading file 'bases/five/avc/base092.avc'
    [17/09/08 12:31:55 A] Downloading file 'diffs/bases/five/avc/avp.klb.duo'
    [17/09/08 12:31:55 A] Downloading file 'bases/five/avc/avp.klb'
    [17/09/08 12:32:02 A] === Checking new bases
    [17/09/08 12:32:20 I] === All files downloaded. Replacing files
    [17/09/08 12:32:20 A] File updated '/var/db/kav/5.5/kav4mailservers/bases/master.xml'
    [17/09/08 12:32:20 A] File updated '/var/db/kav/5.5/kav4mailservers/bases/kavset.xml'
    [17/09/08 12:32:20 A] File updated '/var/db/kav/5.5/kav4mailservers/bases/base092c.avc'
    [17/09/08 12:32:20 A] File updated '/var/db/kav/5.5/kav4mailservers/bases/dailyc.avc'
    [17/09/08 12:32:20 A] File updated '/var/db/kav/5.5/kav4mailservers/bases/daily-ec.avc'
    [17/09/08 12:32:20 A] File updated '/var/db/kav/5.5/kav4mailservers/bases/base092.avc'
    [17/09/08 12:32:20 A] File updated '/var/db/kav/5.5/kav4mailservers/bases/avp.klb'
    [17/09/08 12:32:26 I] Update '5.5.18/RELEASE' completed successfully
    [17/09/08 12:32:26 F] Command /etc/init.d/aveserver reload was executed with code 1


    Can you help me I didn-t find any solution on the knowledge base, I tried the MaxClients=1 but no change

    Thanks
     
  2. Ragefast

    Ragefast Guest

    0
     
    Well, the message is pretty much obvious:

    [17/09/08 12:57:43 W] [1594] You don't have enough network licenses for configured number of network clients. MaxClients reduced to 1

    where I'd say your license expired (even with that second license not yet expired)

    If you renewed your license you can try deleting the previous one before installing the new one.
     
  3. jcconverset

    jcconverset Guest

    0
     
    Thanks, I removed the first licence but same problem.
    (the message for the expired licance has disapeared)

    And the problem didn't occur at the renewal but probably during one of the update of plesk.

    The problem is probably around the database, i Cheked the rights and their location and everything seem to be OK.
     
  4. Ragefast

    Ragefast Guest

    0
     
    The last line is intriguing:

    Command /etc/init.d/aveserver reload was executed with code 1

    Code 1 would be error, no? What if you try to execute it manually to see if it spits some more output?
     
  5. jcconverset

    jcconverset Guest

    0
     
    Well, the aveserver log shows the errors, the error 1 is only a return code telling kavupdater that something is wrong.

    In fact the error logs is not really explicit, my hope was that someone had the cure for this problem :)

    Thanks for helping.
     
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