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No properly formed ip addresses

Discussion in 'Sitebuilder 4.2 for Linux' started by Shazan, Jul 13, 2008.

  1. Shazan

    Shazan Basic Pleskian

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    Hello to everyone,

    I am trying to activate my SB license but, when I confirm the activation code, it shows the following error:

    "No properly formed ip addresses"

    1. I've configured the SB host through sb_config
    2. the SB host is correctly configured at the DNS level and it resolves since 2 days ago
    3. I can login into the SB interface at that URL
    4. I can reach the port 5224 of ka.swsoft.com
    5. the license is a one time and it's valid

    Am I missing something else?
     
  2. Dmitry Frantsev

    Dmitry Frantsev Golden Pleskian

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    Try to check http://kb.odin.com/en/3567 article and make sure that Sitebuilder URL is resolved to correct IP address directly on the server where it's installed.
    By the way, which OS do you use? As I remember there was specific issue with installation on FreeBSD server.
     
  3. Shazan

    Shazan Basic Pleskian

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    Yes, the Sitebuilder URL resolves to the main IP address of the server where it's installed.

    The OS is CentOS 4 with Plesk 8.3
     
  4. Dmitry Frantsev

    Dmitry Frantsev Golden Pleskian

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    Do you use latest 4.2+hotfix2 version?

    Also, do you have any security features enabled, like grsecurity? Please ouput the following command, if it is possible:
    # uname -a
     
  5. Shazan

    Shazan Basic Pleskian

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    I've installed it with yum from here -> http://autoinstall.plesk.com/SiteBuilder/SiteBuilder4/

    I use the standard kernel shipped with CentOS, without any patches, and SELinux is disabled.

    # uname -a
    Linux ns3.xxxxx 2.6.9-67.0.7.ELsmp #1 SMP Sat Mar 15 06:54:55 EDT 2008 i686 i686 i386 GNU/Linux
     
  6. Shazan

    Shazan Basic Pleskian

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    I've the following patch installed:

    Hotfix-20080512 (patch)

    Thank you for helping me :)
     
  7. Shazan

    Shazan Basic Pleskian

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    I've done a "yum update".

    It found 2 new packages (sitebuilder and sitebuilder-core) but that didn't help.

    Still not working... it looks really weird to me.
     
  8. Dmitry Frantsev

    Dmitry Frantsev Golden Pleskian

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    Can you see any errors in Sitebuilder apache log file /var/log/httpd/sitebuilder_error.log or in Sitebuilder admin CP -> Logs section?
    Can not remember any different possible reasons for this. If it still does not work you better contact with Parallels support team by creating a ticket here:
    https://www.parallels.com/en/support/sitebuilder/form/
     
  9. Shazan

    Shazan Basic Pleskian

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  10. Shazan

    Shazan Basic Pleskian

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    I've upgraded it to 4.2.3 but still no luck.

    The error in the logs is always the same.

    Do you suggest to open a ticket at this point?
     
  11. Dmitry Frantsev

    Dmitry Frantsev Golden Pleskian

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    Yes, please open the ticket. It should speed up the resolution as server investigation will be probably required. Create a ticket with detailed description of the issue and reference to this thread, just in case.
     
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