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Plesk 10.2 Problems — Still No Solutions...

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by Gene Steinberg, Apr 12, 2011.

  1. Gene Steinberg

    Gene Steinberg Regular Pleskian

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    1. I've reported this to Parallels, but they totally screwed this up, thinking I wanted to create a subdomain labeled webmail. My real problem is that, despite correct DNS settings, since installing Plesk 10.2, the URL webmail.domainame no longer works. It just takes you to the domain's home page. I've had an three admins look it over with no solution. What changed?

    2. This is a weird one. Since installing Plesk 10.2, I cannot send email from my iPhone, using AT&T's 3G network, using my server's email hostname. It just times out (cannot connect). Switching to a Wi-Fi network cures the problem. I can also use the AT&T SMTP server, but what'll happen is that the phone will go to the regular SMTP first, then after timing out, will choose the second selection. That takes several minutes for each email. And I cannot use AT&T's SMTP server except on AT&T, so it doesn't work over Wi-Fi (using my regular broadband ISP). Just switching back and forth over several accounts seems absurd.

    Anyone get this?

    Both AT&T and Apple are stumped, and the mail logs don't explain why the connection is failing. Remember that this capability, to send email from my iPhone on AT&T's 3G network, using my server's SMTP, worked perfectly till 10.2 was installed.

    The system uses CentOS 5, kernel Linux 2.6.18-238.5.1.el5, PHP 5.2.17, MySQL 5.1.56, Apache 2.2.12-11031815. Server has 16GB RAM, using an AMD 6-core processor. But, as I said, the problem didn't occur till after the 10.2 update.

    Any solutions, workarounds, etc. etc.?

    Peace,
    Gene
     
    Last edited: Apr 12, 2011
  2. nucknuck

    nucknuck Basic Pleskian

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    would it help if i would try to connectto a test mail account with my iphone?
    i´m from germany using o2

    normally this should show if the problem is caused by plesk in combination with the server or it is a problem of mobile provider

    if you are intersted just send a private message with account data
     
  3. Gene Steinberg

    Gene Steinberg Regular Pleskian

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    Thank you for trying. For the rest of you: His experience was the same as mine, a connection timeout. So it's clearly related to my server, or Plesk 10.2. Now I need to know how to fix it.

    Peace,
    Gene
     
  4. Gene Steinberg

    Gene Steinberg Regular Pleskian

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    OK, solved it. Or at least had a workaround.

    I went into the mail server setting, and noticed this one was active: Switch on spam protection based on DNS blackhole lists.

    Soon as that was switched off, the mail from my iPhone went through. I expect it will on your test account as well. So it appears there's something in the way mobile email is sent that's causing a problem to be flagged. I tried each of the default spam-cop related services listen in Plesk, separately, no difference. Is that their problem or QMail?

    Peace,
    Gene
     
  5. CCHickman

    CCHickman Regular Pleskian

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    Hey Gene,

    I might be having the same problem as you for #1, and if so, I may have a workaround for you -- and you may be able to join me in getting Parallel's attention.

    Check in:

    /etc/psa-webmail/atmail/conf.d
    and
    /etc/psa-webmail/horde/conf.d

    Are there files in here for each of the domains that you expect to have working webmail?

    Do some older domains still have webmail?

    The directives in these files are loaded when httpd is restarted as directed by:

    /etc/httpd/conf.d/zz010_psa_httpd.conf

    --

    Let me know if this relates as it's valuable to me. I have to create files for each domain (domain.tld) with the following single line:


    ServerAlias webmail.[domain].tld

    --
     
  6. Gene Steinberg

    Gene Steinberg Regular Pleskian

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    No good. We were installing SquirrelMail from the Applications Vault, and using the feature to register as a Web service. I created a Squirrelmail folder in the location you specified, then the .tld files.

    Restarted httpd (but by service httpd restart, since yours doesn't work).

    It restarts. It doesn't register. But should I be putting this directive elsewhere?

    Also when I restart Apache, I get this warning before it restarts:

    Warning: SuexecUserGroup directive requires SUEXEC wrapper.

    How do we fix that?

    Peace,
    Gene
     
  7. CCHickman

    CCHickman Regular Pleskian

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    Gene -- Maybe you didn't understand me :)

    The files should be the domain name -- I meant 'top level domain' by tld --

    i.e., if you hosted google.com in PLESK (would be interesting), the file would be:

    google.com

    (not google.tld, or google.com)

    and it would contain 1 line:

    ServerAlias webmail.google.com


    --

    I'm having the issue that PLESK is NOT creating these files for me and the results sound the same as your situation.
     
  8. CCHickman

    CCHickman Regular Pleskian

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    Okay, I'm retracting this because I'm confused.

    What I was saying here may have been previously true on 9.x, but I took the time to visit:

    /usr/local/psa/admin/conf/generated

    And I can see that this has replaced /etc/psa-webmail/*

    So... forget what I said.
     
  9. JLS

    JLS New Pleskian

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    Switching OFF spam protection worked for me!

    Thanks
     
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