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Plesk 8 + ThePlanet

Discussion in 'Plesk for Linux - 8.x and Older' started by chillax, Apr 8, 2006.

  1. chillax

    chillax Guest

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    Three words....Don't Do It.

    Turns out that ThePlanet is not going to upgrade keys until they finish testing it, which as I was told this evening could be expected in no less than 30 days.

    Always nice to get a heads up from a company before you invest time in upgrading and correcting all the issues as reported in various threads of this forum. Oh wait, I got no such notice. Thanks Planet.

    Now to go about the task of downgrading back to 7.5.4. Good times. Just how I wanted to spend my weekend.
     
  2. DCoats

    DCoats Guest

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    You do not need ThePlanet to give you a key, the key updater in the panel should upgrade your key for you. If not send the current key to sales@swsoft.com and if your key has a valid sus they will send you your new one.
     
  3. chillax

    chillax Guest

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    DCoats,

    Thanks for the suggestions.

    I have tried to upgrade from the control panel but here is what it says:

    Key Update Status
    Server response: Software Update Service (SUS) is not found for the given license key. Automatic upgrade is not possible

    I have emailed a copy of my old key to the address you provided and will follow-up here if that is successful.

    I also tried renaming the default single account generic key that Plesk created and moving my saved, old key back to the psa.key file to try accessing/upating through the control panel but it did not appear to even recognize it and still showed my key number as plsk.00000000.0000

    There is not something else that I should try to get my old key to auto update is there?
     
  4. DCoats

    DCoats Guest

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    No just send your original 7.5.4 key to them and if it is valid they will update it for you.
     
  5. chillax

    chillax Guest

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    DCoats,

    No luck. Here is the response I got from SW Soft:

    "Please contact your provider for assistance."

    So it would seem that I do need The Planet to get my key upgraded.
     
  6. chillax

    chillax Guest

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    I would just like to offer some praise to SW Soft support. Despite the fact that I have a license provided through a reseller. When The Planet dropped the ball on providing me support for an upgraded license, SW Soft came through with a temporary upgraded license. This will give me time to work through the matter with The Planet while having a functioning control panel again. They went above and beyond to provide me support when it should honestly fall on The Planet to do so.

    Thanks again SW Soft Support.
     
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