Plesk and Godaddy - SSL issues

[psingh]

Hi,

I have received 2 "crt" files, from godaddy and followed instructions as has been provided by cert provider for plesk. Everything went smooth. Please scroll down for instructions sent by godaddy cert.

Secondly, i logged in to Plesk control panel,

from -

Domains >
Hosting > Setup >

on Physical hosting setup page for domain

on IP Address drop down : i selected " exclusive ip " and also did "Cert: Repository of domain"

But as i do it, when i browse my URL i receive following problem:

Server Default Page:
If you see this page it means:
1. Hosting fo rthis domain is not configured or
2. there's no such domain registered in Plesk

What can you do:
Using plesk, you can create domain siwth web hosgnt on a single physical server.

I don't know that next to do now ? any suggestions ??
If i revert back to shared ip, page start to show up..??..
Please click on two attached files below on the thumbnail to see screen shots.

Log in to the Plesk Control Panel.
From the left-hand menu, select Domains.
Click on the domain name that the certificate is issued for.
Click on the Certificates menu item.
Click the Browse and locate your signed SSL certificate.
Select the certificate file; then click Send File.
Navigate to the location of the saved site certificate you received from us. Select it, then select Send File - this will upload and install the certificate against the corresponding private key.
On the displayed list, click on the name of the certificate.
Open the certificate bundle (gd_bundle.crt) in a text editor and copy and paste its contents into the box labeled CA Certificate.
Click the Send Text button.
Click Up Level; then choose Setup.
At the top of the page, change the SSL Certificate drop-down menu to the certificate you have just installed.
Click the Server item from the left-hand menu.
Click on the Service Management menu item.
Stop and Start the Apache process.
Note: Simply restarting Apache will not work. You must stop the service; then start it again to complete the installation.

Any suggestion will be appreciated.

Regards,
PSingh

 

[Monica@]

Try to check the issue following the instructions from swsoft knowlegebase:
http://kb.swsoft.com/en/759
http://kb.swsoft.com/en/939

 

[psingh]

I am exactly stuck here :

Hi Monica,

it didn't help ? any other resource. .

I am exactly stuck here :

http://forum.swsoft.com/showthread.php?p=194746#post194746

Regards,
Prabesh

 

[webboy]

Are you using a single directory to house your https and http files? If not you may want to change that setting. It looks like the https is looking at the index file in the https docs file. You will need to have an exclusive IP for the ssl to work properly.

Something does seem seriously wrong with your configuration. Are you in a shared hosting environment or is this your own VPS? I found many problems on a dns stuff lookup.

Are you .com or .net? Your SSL is for .com and your nameservers are .net. Things are extremely confusing here. Both .net and .com are registered to the same company.

m************.com has nameservers:
557.m**********s.net
ecz1.m**********s.net
ecz2.m**********s.net

m***********.net has nameservers
NS2.LIVEBRAIN.CO.IN
NS1.LIVEBRAIN.CO.IN

Your domain appears to be hosted on this IP: 72.167.96.192 not 72.167.115.3.

Hope this helps.

Sam O'Clair
Velocity Website Hosting, LLC
[email protected]

 

[psingh]

Thanks O'Clair for quick response:

I hope you will write me back.

Question. Are you using a single directory to house your https and http files? If not you may want to change that setting. It looks like the https is looking at the index file in the https docs file. You will need to have an exclusive IP for the ssl to work properly.

Answer. I have 3 IPs, 2 assigned for shared hosting and 1 assigned for SSL.

Question. Something does seem seriously wrong with your configuration. Are you in a shared hosting environment or is this your own VPS?

Answer. This is my own VPS and have full root access on it.

Question. I found many problems on a dns stuff lookup.
Are you .com or .net? Your SSL is for .com and your nameservers are .net.

Answer. we own both .com and .net DNS is managed via .net and our main site will be running on .com

Will it make any difference.

Q. Your domain appears to be hosted on this IP: 72.167.96.192 not 72.167.115.3.
Ans. As soon as SSL starts working for .com i can switch entire site on 72.167.115.3. it's just 10 mins job.

When I complete all configuration as per documentation. SSL still shows up for Plesk not for my .com domain.

I appreciate your help and hope to get solutions..

Regards,
P S

 

[webboy]

Your certificate is set up for the IP 72.167.115.3 and when I type in https://72.167.115.3 I get that it is registered to your domain name. Currently your domain is resolving to IP 72.167.96.192 and thats why you are still getting the plesk certificate mismatch. You will need to load up the site onto the IP 72.167.115.3 for the ssl to work properly.

 

[psingh]

problem is 100 % diagnosed.. but need a solution..

Hi webboy,

I appreciate your response..

You are exactly getting where i am stuck now!! problem is 100 % diagnosed.. but need a solution... !!!

On plesk Control Panel:

From :
Domains > <domainname.com> >
Physical Hosting Setup

I have moved it to :
**.**.115.3 Exclusive IP
(it also shops up DomainName Repository <myDomain.com>

as i do this, I suppose my hosting is switched from *.*.96.192 to **.**.115.3 ( I am sure this is it)

Is there any thing more i need to do more than this..

Even after this when i browse httpS://www.mySite.com my cert does not show up, but Old one comes up.
However, when i Browse https://**.**.115.3/ it shows up, it's picking from right SSL cert.

I am really confused.

any idea :d) :q)

 

[webboy]

Hi P S,

After checking the dns records your www record is still resolving to 72.167.96.192. This means that your actual files are hosted here and not under 72.167.115.3. Your really not that far away from having this fixed! Without really seeing what is going I have thought of this solution.

On set up options you should be able to change the IP address of the domain from a drop down menu. When you go to your Plesk control panel for the domain what IP appears for the domain? That will give us the confirmation that the URL is pointing to the correct IP. Your DNS zone for the account should update automatically.



Step 1. FTP the website files directly to the IP number 72.167.115.3. So on your FTP program you will use these settings:

Host Name = 72.167.115.3
Username= *******
Password= *******

Step 2: Check to see if your www record is now pointing to 72.167.115.3 by using http://www.dnsstuff.com/ and clicking on tools. When you get this to happen you should be all set.

3. If you would like me to help out I will have some time today after 12PM. Sometimes a fresh set of eyes on the problem will see the solution. You can email me at [email protected] and I will get back to you with my phone number. Just set up a temporary password for the domain and I can go in and take a look. Just change back when I am complete.

Sam

 

[psingh]

It worked.. but requires patience..

Hey Friends,

In fact it did work after couple of hours.

It was because of IPS (DNS) cache resolving to the old IP.

It's up and Operational Now.

Thanks for everyone for their valued input.

Regards

 

[EdwinL]

Hey Friends,

In fact it did work after couple of hours.

It was because of IPS (DNS) cache resolving to the old IP.

It's up and Operational Now.

Thanks for everyone for their valued input.

Regards

You might have just solved my problem. Done everything and site wouldn't work. Seems an obvious mistake but when there're numerous steps involved ... am waiting for the DNS to propagate.

In any case it was a step I missed. Appreciate posting your solution although this was sometime back.

thanks
Ed
Jabez Neworks, Inc.
Web Solutions, E-commerce, and SEO Consulting