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Plesk Autoinstaller Stuck

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by LicensingA, Jul 21, 2009.

  1. LicensingA

    LicensingA Guest

    0
     
    Hi,

    I tried to upgrade the current Plesk 8.6.0 to version 9.2.1 using autoinstaller. I encounter the autoinstaller is just stuck during downloading the plesk.inf3. Here is the log.

    Autoinstaller 3.3.2 (build at 2008-07-10 09:20 svn rev. 0) started at (timezone SGT) Wed Jul 22 08:31:37 2009
    Command line args: /usr/local/psa/bin/autoinstaller

    SourceUrl: original source url is http://autoinstall.plesk.com/
    SourceUrl: fixed url is http://autoinstall.plesk.com/
    Try to find rcfile...
    Autoinstaller rcfile not found.
    Environment locale name is 'en_US.UTF-8'
    SourceUrl: original source url is http://autoinstall.plesk.com/
    SourceUrl: fixed url is http://autoinstall.plesk.com/
    SourceUrl: original source url is http://autoinstall.plesk.com/
    SourceUrl: fixed url is http://autoinstall.plesk.com/
    SourceUrl: original source url is http://autoinstall.plesk.com/
    SourceUrl: fixed url is http://autoinstall.plesk.com/
    Sources page: source=http://autoinstall.plesk.com/, target_dir=/root/parallels
    Proxy page: proxy host is '~empty', proxy port is 0
    Opsys detected as: os_name=Linux os_vendor=FedoraCore version=6 arch=i686 environment=~empty
    Final opsys (with overriding) is: os_name=Linux os_vendor=FedoraCore version=6 arch=i686 environment=~empty
    repository: Get brief packages info for all sources
    Checking for installed packages...
    FileFetcher new object: target_dir=/root/parallels/, main_source_url=http://autoinstall.plesk.com/
    Filefetcher: get file (~empty)/products.inf3
    Downloading the file products.inf3: 100% done.
    Filefetcher: get file (~empty)/plesk.inf3
    Downloading the file plesk.inf3:

    Autoinstaller 3.3.2 (build at 2008-07-10 09:20 svn rev. 0) started at (timezone SGT) Wed Jul 22 09:09:53 2009
    Command line args: /usr/local/psa/bin/autoinstaller --check-updates

    SourceUrl: original source url is http://autoinstall.plesk.com/
    SourceUrl: fixed url is http://autoinstall.plesk.com/
    Try to find rcfile...
    Autoinstaller rcfile not found.
    Server for reporting status run OK: pid=7388
    Checking hostname is sucessfull.
    Opsys detected as: os_name=Linux os_vendor=FedoraCore version=6 arch=i686 environment=~empty
    Final opsys (with overriding) is: os_name=Linux os_vendor=FedoraCore version=6 arch=i686 environment=~empty
    SourceUrl: original source url is http://autoinstall.plesk.com/
    SourceUrl: fixed url is http://autoinstall.plesk.com/
    FileFetcher new object: target_dir=/root/parallels/, main_source_url=http://autoinstall.plesk.com/
    Filefetcher: get file (~empty)/products.inf3
    Environment locale name is 'en_US.UTF-8'
    Downloading the file products.inf3: 100% done.
    Filefetcher: get file (~empty)/plesk.inf3
    Downloading the file plesk.inf3:

    Doing the netstat, I can see the connection is established between my server and Parallels server on port 80.

    Kindly advise what is wrong with it. Thanks.

    Cheers.
     
  2. LicensingA

    LicensingA Guest

    0
     
    Help....

    Hi,

    Seem nobody know how to advise:(

    Anyway, I tried to download the plesk.inf3 and other .inf3 file from autoinstall.plesk.com and I got this prompt during the installation.

    Main components list for Plesk Control Panel
    ===============================================================================

    24 of 44 components selected

    Please select the components of Plesk Control Panel you want to install:

    1. * Base packages of Plesk
    2. [*] Plesk Updater
    3. [*] PHP5 support
    4. [=] PostgreSQL server support
    5. [ ] Application vault packages
    6. [*] Plesk Professional Web Site Editor
    7. [*] Plesk API [former Plesk Agent]
    8. [*] Plesk migration manager
    9. [=] SiteBuilder publishing support for Plesk
    10. [*] SiteBuilder module migration suite
    11. [*] ColdFusion support for Plesk
    12. [*] MIVA Empresa support
    13. [ ] Plesk billing
    14. [.] <+> Plesk hosting features // 5 of 5 components selected

    Different mailservers
    15. (*) Qmail mailserver
    16. ( ) Postfix mailserver

    17. [*] <+> Additional Plesk modules // 5 of 5 components selected
    18. [ ] <+> Game servers // 0 of 3 components selected
    19. [.] <+> Addition mail services // 3 of 4 components selected
    20. [*] <+> Server backup solutions // 2 of 2 components selected
    21. [ ] <+> Additional language packs // 0 of 9 components selected
    22. [.] <+> Plesk webmails support // 1 of 2 components selected

    N) Next page; P) Go back; Q) Cancel installing;
    A) Select all; D) Deselect all;
    Enter number to toggle the component or to overview the group;
    Type a number or a character of desired action [N]:
    Exchanging information with licensing server.
    Failed to check whether a new license key is available.

    Continuing with the upgrade without having an appropriate product license key
    will result in the installation of a default license key with limited
    functionality. Administrators are advised to first acquire the appropriate
    license key before continuing with the product upgrade.

    Do you want to continue?
    Type either Yes or No:
    [N]:

    May I know what is required when Plesk 'Exchanging information with licensing server'? I already opened the necessary firewall port, eg. 5224, 80, etc.

    Also when I issued 'wget -d http://autoinstall.plesk.com/plesk.inf3' I got this response from wget:

    [root@localhost ~]# wget -d http://autoinstall.plesk.com/plesk.inf3
    DEBUG output created by Wget 1.10.2 (Red Hat modified) on linux-gnu.

    --11:19:40-- http://autoinstall.plesk.com/plesk.inf3
    Resolving autoinstall.plesk.com... 72.21.81.133
    Caching autoinstall.plesk.com => 72.21.81.133
    Connecting to autoinstall.plesk.com|72.21.81.133|:80... connected.
    Created socket 3.
    Releasing 0x098e9a70 (new refcount 1).

    ---request begin---
    GET /plesk.inf3 HTTP/1.0
    User-Agent: Wget/1.10.2 (Red Hat modified)
    Accept: */*
    Host: autoinstall.plesk.com
    Connection: Keep-Alive

    ---request end---
    HTTP request sent, awaiting response...

    whereas if I download it directly from my workstation then I was able to download.

    Kindly advise. Thanks.
     
  3. Yulia Kostina

    Yulia Kostina Guest

    0
     
    Hello

    From the description I think the problem is that currently installed Plesk license cannot be upgraded up to
    9.x version. "Exchanging information with licensing server" is the procedure to check whether license key
    is upgradable (i.e. has SUS on it). I advise you to write to Parallels sales department and clarify whether
    the license key can be upgraded: http://www.parallels.com/support/request/
     
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