Problem with key upload

[P996]

I just purchased a Sitebuilder license for my Plesk 7.5.2 SuSe 9.1 system but I can't upload the key file. Plesk always indicates an "invalid license key or license" and the upload is not succesful.
I also tried a manual upload directly to the .key folder but it doesn't seem to work either.

Could somebody help me? Thanks.
I'm a complete newbie regarding Plesk and I'm not very good with Linux either, so please have mercy.

 

[Cranky]

The license is for SiteBuilder, not for Plesk, you can upload via SB interface.

 

[P996]

Originally posted by Cranky
The license is for SiteBuilder, not for Plesk, you can upload via SB interface.

So how do I get to the SB interface because I can't start SB without the key??? Thanks.

 

[Cranky]

When you install it there should be a temporary license installed. If not, you can upload the key file via shell and run sh SB.xxxxxxx.key.sh and it will install it.

 

[P996]

I think I'm too dumb to start Sitebuilder.
I found sitebuilder in /usr/local/sitebuilder but how do I get access to it to start it? Again, I'm a newbie and I think I'm missing something. Thanks again for helping.

 

[P996]

OK, I did it, I installed it...or not.
After the first page (the one I have to enter the language, etc.), I get the following error:

[11-February-2005 2:57:45] Log of installation process
[11-February-2005 2:57:45] Create dirs...........
[11-February-2005 2:57:45] The dir "temp" is created ...Ok
[11-February-2005 2:57:45] The dir "work" is created ...Ok
[11-February-2005 2:57:45] The dir "users" is created ...Ok
[11-February-2005 2:57:45] Create config file..........
[11-February-2005 2:57:45] Unlink file "/usr/local/sitebuilder/include/config.php" ..... Ok
[11-February-2005 2:57:45] Process sql-query: CREATE DATABASE sitebuilder
[11-February-2005 2:57:45] Result:...... Error: (code=)
[11-February-2005 2:57:45] Error on query >> CREATE DATABASE sitebuilder
[11-February-2005 2:57:45] Create DataBase "sitebuilder"..... fail
[11-February-2005 2:57:45] Create tables...........
[11-February-2005 2:57:45] Process of installation has come to the end with failure. Database tables have not been created... Please, check it...

I think I just give it up...

 

[Cranky]

You might be better off emailling support - you get 30 days free install support.