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Problem with site and Image Gallery after moving to new server (exist Image Gallery)

Discussion in 'SiteBuilder' started by someones, Dec 26, 2009.

  1. someones

    someones Guest

    0
     
    I recently moved to new server and from this point I keep encounter an issue related to SiteBuilder Gallery.
    I moved from SiteBuilder Version 4.1 windows to SiteBuilder Version 4.1 windows
    from SiteBuilder within VPS to SiteBuilder within Dedicated Server

    The Path of sitebuilder and vhosts on the old server is:

    C:\SWSoft\SiteBuilder
    C:\Inetpub\vhosts

    The Path of sitebuilder on the new server is:

    D:\Sitebuilder\
    D:\Inetpub\vhosts

    How the migration was made ?
    1) Plesk Backup util
    2) SiteBuilder Backup feature within SiteBuilder web interface
    3) Plesk Restore util
    4) SiteBuilder Restore Util within command line (not web interface)

    The issue is:

    When I try to edit the Image Gallery through SiteBuilder (Edit site in wizard) then I get the following error msg:

    The site is unavailable: access denied. Please contact your administrator.

    I checked the log file

    D:\Sitebuilder\_logs\Application.log

    and I get the following error msg:

    2009-12-26 01:02:38,296 [1] ERROR SWsoft.SiteBuilder.Modules.WebControls.Util.StorageExceptionHander - Site service declined to accept command. Reason: invalid command signature.

    What I already done for trying resolving the issue ?

    0)

    I checked inside the SiteBuilder Database and Also inside Plesk Database and I have verified that the site id of each site is the same. which means I have double checked that the Site ID within SiteBuilder database is synchronized with the Site ID within Plesk database.

    1) generate new SiteBuilder Certificate

    by running the following command line:
    cmd.exe
    cd D:\Sitebuilder\Utils
    makecert.exe -sr LocalMachine -ss My -a sha1 -n CN=SiteBuilder -sky exchange –pe
    winhttpcertcfg.exe -g -c LOCAL_MACHINE\My -s SiteBuilder -a "NETWORK SERVICE"

    2) generate new SiteBuilder PublicKey.XML file

    by running the following command line:
    cmd.exe
    cd D:\Sitebuilder\Utils
    certexchange -x -pxml -n Sitebuilder -file D:\tempkey\PublicKey.xml

    3) copy new PublicKey.XML file to D:\Sitebuilder\Repository\Common

    by running the following command line:
    cmd.exe
    COPY /Y D:\tempkey\PublicKey.xml D:\Sitebuilder\Repository\Common\

    4) copy new PublicKey.XML file to D:\Sitebuilder\Sites\537d68de-5f08-42c2-89d4-abb85e106656

    by running the following command line:
    cmd.exe
    COPY /Y D:\tempkey\PublicKey.xml D:\Sitebuilder\Sites\537d68de-5f08-42c2-89d4-abb85e106656\

    4) Restart IIS
    5) Restart Plesk Control Panel
    6) Restart SiteBuilder for windows hosting service
    7) Restart SiteBuilder for windows updater service
    8) monitor with Process Monitor
    9) checked that only 1 SiteBuilder Certificate is installed on the server

    But I still continue getting the error msg:

    The site is unavailable: access denied. Please contact your administrator.

    p.s

    There is no problem in the old server regarding the problematic Image Gallery which makes problem in the new server.

    Please Advice how to resolve this issue ?
     
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