Hi all! So I am finally taking the plunge and have upgraded to Plesk 9.2.1, of course it hasn't gone as planned. Right now I am currently running a VDS with Go Daddy and am running Plesk 8.4. I do regular backups (nightly) and those work fine with 8.x versions. Moving from 8.4 to 9.2.1 seems a bit tricky... First off the document recommends that I upgrade my 8.4 to 8.6 but I cannot do that as I am currently use a VDS through Go Daddy. So I have a couple spare machines at home and I also have Virtual Machines running on VMware Workstation, I will get to that later. Here is what I have done so far: 1) On my source server I have created a full back as per the Backup and Restore Guide for Plesk 9.2 by running the following command: /usr/local/psa/bin/pleskbackup all /dump.psa 2) I then SCP it to my remote server and convert the back to a format in which I can only assume Plesk 9.X uses as per the Backup and Restore Guide for Plesk 9.2 /usr/local/psa/bin/pre9-backup-convert convert -d /var/lib/psa/dumps /dump.psa 3) At this point I tried to run the restore from the command line but I fail... see next step 4) Since the command line didn't work (I know I didn't pass all the correct parameters through or so I would assume). I then tried the GUI through the web page https://serverip:8443 >> Plesk Backup Manager >> Open the XML file >> Restore with all settings... Again another error: So with that being the error message and I know for a fact the user does not exist because I delete all existing users my question to anyone is why would I get the above error??? My admin information is similar, obviously the name is the same but the server admin preferences should not interfere with client/reseller preferences should they? Any help would be greatly appreciated I am dieing to re-provision my VDS, install Plesk 9.2.1 and restore my settings from a backup file... NONE OF THIS can happen if I can't first prove to myself that it will work on at least one of my spare machines and/or a Virtual Machine. I'd love some help, thanks and take care!