Problems Setting up After Upgradation from 11.0 to 11.5

[sheikhatif]

Hi,

I have finished upgrading Plesk Panel to the latest version from 11.0.9 to 11.5.3 on my Win 2008. Afterthat I am having issues on opening customer control panel it is not opening and I get the following message:

Error: Unable to create or update the subscription: The PHP handler "fastcgi-5" is not registered. It was probably deleted from the server. Register a handler with the same properties and try again.

Please help.

 

[IgorG]

http://kb.parallels.com/116801

 

[sheikhatif]

IgorG,

Thanks for reply, but this doesnot resolves my issue. I have the PHP in my server components:


ASP 7.0.6002.18276
ASP.NET 2.0.50727.4016
ASP.NET 4.0.30319.18408
FastCGI Support 7.0.6002.18005
Perl v5.10.1 built for MSWin32-x86-multi-thread
PHP 4.4.9
PHP 5.3.27
PHP 5.4.16
Python 2.6.5.12
SSI 7.0.6001.18000

Please help me to fix this issue as this is my production server.

Regards,

 

[IgorG]

http://forum.parallels.com/showthread.php?289286

 

[sheikhatif]

Hello IgorG,

I have already check this thread but with no luck my server configs are given below:

OS: Windows Server 2008 Ent 64bit
IIS version: 7.0

However the PP version 11.0.9 was working perfectly fine before but after upgrade to PP ver. 11.5.30 my customers are unable to open their control panel as they receives "This webpage has a redirect loop" most of the time. Secondly from admin panel I am receiving "Error: Unable to create or update the subscription: The PHP handler "fastcgi-5" is not registered. It was probably deleted from the server. Register a handler with the same properties and try again."

I want to just ask that whether IIS ver.7 supports PP ver. 11.5.30 or not?

Thanks,

 

[IgorG]

Yes, IIS 7 is supported. Read Plesk Release Notes - http://download1.parallels.com/Ples...-plesk-panel-11.5-for-windows-based-os.html#5
Contact Parallels Support Team if you can't fix this issue by yourself with help of provided references.