psa_installer_v3.2.1_build070914.16_os_Debian_4.0_ i386 bails out with "E: Broken pack

[GlennMatthys]

Hello,

I've installed a new debian 4.0 for 386, and when I run

psa_installer_v3.2.1_build070914.16_os_Debian_4.0_i386

after selecting the plesk packages, I get:

To select or deselect a component, enter its number;
Type a number or a character of desired action [N]: 
Exchanging information with licensing server.
Checking whether the package dependencies are resolved.
E: Broken packages
ERROR: Unable to install packages because of package dependency problems.
Not all packages were installed.
Please, contact product technical support.
debian:/mnt/glenn#

I selected these packages for installation:

 1. [*] Base packages of Plesk
 2. [*] Plesk Updater
 3. [ ] Apache ASP support
 4. [*] Mailman mailing list manager support
 5. [ ] PosgreSQL server support
 6. [ ] Tomcat Java Servlets support
 7. [*] SpamAssassin support
 8. [*] SPAM blocker for QMail daemon
 9. [*] Apache mod_python module
10. [*] Ruby on Rails support
11. [*] FastCGI support (mod_fcgid)
12. [*] Application vault packages
13. [ ] Additional Horde (webmail) components for Plesk
14. [*] Additional Plesk manuals
15. [*] Plesk Backup Manager
16. [ ] Dr. Web antivirus
17. [ ] Kaspersky antivirus module
18. [*] Plesk Professional Web Site Editor
19. [*] Plesk API [former Plesk Agent]
20. [*] SSHTerm - SSH Terminal java applet
21. [*] Plesk migration manager
22. [*] Plesk Firewall module
23. [ ] Plesk Counter-Strike game server module
24. [ ] Plesk VPN module
25. [ ] Plesk Battlefield 1942 game server module
26. [ ] Plesk Battlefield2 game server module
27. [*] Plesk Fileserver module and SMB file server package
28. [*] Watchdog (System monitoring module)
29. [*] SiteBuilder and Sitebuilder module for Plesk
30. [*] SiteBuilder publishing support for Plesk
31. [ ] ColdFusion support for Plesk
32. [ ] Acronis TrueImage module
33. [ ] MIVA Empresa support
34. [ ] OpenFusion SSO support
35. [ ] German language pack
36. [ ] Japanese language pack
37. [ ] Spanish language pack
38. [ ] Russian language pack
39. [ ] French language pack
40. [ ] Italian language pack
41. [ ] Chinese language pack for China
42. [ ] Chinese language pack for Taiwan

I even supplied --debug with the installer, but that gave no extra information. I did not find any logfiles either.

 

[Amin Taheri]

Try it again with the minimal configuration and see if it works. Yuo can always install other parts later after its installed. This may help you try and error to figure out the problem if there are no log files to help you.

 

[GlennMatthys]

Thanks for the suggestion. Just to be sure I did a fresh install of debian. I tried with only installing the base packages of plesk, but this left me with the same error. It appears the installer does log, into /tmp. It didn't occur to me to look there. I enabled --debug again and got a whole lot of information.

This is the full report:
http://users.opengate.be/~glenn/autoinstaller3.log

I'm still going through it to see what I can figure out.

 

[Amin Taheri]

There ya go.

Checking whether the package dependencies are resolved.
Read output of command 'DEBIAN_FRONTEND=noninteractive LANG=C apt-get --assume-yes --show-upgraded --purge --list-cleanup --no-reinstall -o Dpkg:ptions::=--force-confdef -o Dpkg:ptions::=--force-confold -o APT::Get::AllowUnauthenticated=true -t '4.0*' --just-print install libpam-plesk=8.2.1-debian4.0.build82070918.10 psa=8.2.1-debian4.0.build82070918.10 psa-api=8.2.1-debian4.0.build82070918.10 psa-awstats-configurator=1.0.0-debian4.0.build82070918.10 psa-courier-imap=3.0.8-debian4.0.build82070918.10 psa-courier-imap-add=8.2.1-debian4.0.build82070918.10 psa-horde=3.1.4-debian4.0.build82070918.10 psa-imp=4.1.4-debian4.0.build82070918.10 psa-locale-base-en-us=8.2.1-debian4.0.build82070918.10 psa-proftpd=1.3.0-debian4.0.build82070918.10 psa-proftpd-inetd=1.3.0-debian4.0.build82070918.10 psa-pylibplesk=8.2.1-debian4.0.build82070918.10 psa-qmail=1.03-debian4.0.build82070918.10 psa-updates=8.2.1-debian4.0.build82070918.10 '
output: Reading package lists...
output: Building dependency tree...
output: Some packages could not be installed. This may mean that you have
output: requested an impossible situation or if you are using the unstable
output: distribution that some required packages have not yet been created
output: or been moved out of Incoming.
output: The following information may help to resolve the situation:
output:
output: The following packages have unmet dependencies:
output: psa: Depends: libapache2-mod-perl2 but it is not going to be installed

Try installing that manually before hand and see what happens

 

[GlennMatthys]

Update - I apt-get install `libapache2-mod-perl2` and `file` (and their respective dependencies) and the installer is progressing now.

 

[Amin Taheri]

w00t!

Keep your fingers crossed.

 

[GlennMatthys]

There ya go.



Try installing that manually before hand and see what happens

The installer is progressing now, let's see how it turns out. If this is succesfull, is there a bugtracker where I can report this?

 

[GlennMatthys]

Woohoo The install went flawless afterwards. So the solution was "apt-get install libapache2-mod-perl2 file".