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reseller problems with CBM 11

Discussion in 'Customer&Business Manager (formerly Plesk Billing)' started by John Bo, Jul 10, 2012.

  1. John Bo

    John Bo Guest

    0
     
    Hi all
    When a reseller log in they can use only the Hosting services and My profile links
    Business Operation, Monitoring and Setup all error out with

    An unexpected error occurred. Please go back and retry your operation. If this error persists, contact Parallels support.

    Error Message : 'not provisioned yet'

    Error Report #4ffcd7822950f
    Details
    --- GENERAL ----------------------------

    Description: 'not provisioned yet' at /opt/plesk-billing/lib/billing-libs/Billing/Object/Subscription.php:169
    Created: 2012-07-11 12:31:46
    Action: ShowClients

    Under Administration the reseller is provisioned and all links function

    Anyone seen this problem ?????

    Thanks in advance...
     
  2. John Bo

    John Bo Guest

    0
     
    Update
    I have created the same reseller problem on the demo site of plesk
    https://plesk11-full.demo.parallels.com:8443/
    user name = tester , password = password
    hosting service links work, but business operations links fail
    This all worked until i provinsioned a website to a client


    Why are we all putting up with this?
    Are we all just demo tester ?
    This is very annoying
     
  3. DmitryK.

    DmitryK. Regular Pleskian

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    Hello,

    To provision subscription you don't need to manually change subscription status to "Active" in subscription properties.

    To fix this issue you need to perform following actions:

    1) Login as admin to Plesk Panel (Go to https://yourhostname.com:8443/ -> Logout -> Login as admin)
    2) Find and pay invoice related to reseller subscription (Subscription -> Click on the Reseller subscription name -> Latest Invoice Information -> Click on the invoice name -> Quick Manual Payment -> Apply Payment )
    3) Find and run task related to reseller subscription provisioning (Tasks -> Find task by subscription name -> Click on the "Run Now" link associated with reseller subscription provisioning)
    4) If task is successfully completed then all errors should dissapear

    The problem about manual activation of reseller subscription without provisioning it to Plesk Panel has been forwarded to developers.

    Best regards,
    Dmitry
     
    Last edited: Jul 12, 2012
  4. John Bo

    John Bo Guest

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    It is paid and activtiated from the admin side
     
  5. DmitryK.

    DmitryK. Regular Pleskian

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    Hello,

    You trying to provision two reseller subscription to the one instance of Plesk Panel, but task related to provisioning of second subscription is failed (You can see this by clicking "Tasks" link in admin UI -> Check out task related to second reseller subscription. It has "Failed" status). After this actions you manually changed subscription status to "Active" (But this is incorrect). All subscription statuses should be changed automatically according to one-time or periodic tasks.

    To fix the problem you need to return all previous subscription statuses which has been changed manually
    (Subscriptions -> Click on the subscription name which has different status from task corresponding to this subscription -> Change Settings -> Change current subscription status to "Failed" if task related to provision of this subscription is failed too. )

    Best regards,
    Dmitry
     
    Last edited: Jul 10, 2012
  6. John Bo

    John Bo Guest

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    On your demo panel how does one return the reseller state back to pending (never was, just when to Active )
    or
    are we talking about the plan
     
  7. DmitryK.

    DmitryK. Regular Pleskian

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    If you need to return reseller in pending state when then perform this actions: Resellers -> Click on the reseller name -> Edit reseller details -> Change reseller state to pending

    One time more : problem in reseller UI appeared when failed or not provisioned reseller subscription has been manually changed to "Active" in Admin UI

    If you want to provison two reseller subscriptions for the same reseller then you need to have two different Plesk Panels which has been connected to CBM
     
    Last edited: Jul 11, 2012
  8. John Bo

    John Bo Guest

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    These all still keep falling so i got the **** with it
    Re load and start form scratch
     
  9. John Bo

    John Bo Guest

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    Can you enlighten me


    "If you want to provison two reseller subscriptions for the same reseller then you need to have two different Plesk Panels which has been connected to CBM "
     
  10. DmitryK.

    DmitryK. Regular Pleskian

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    Hello,

    Could you tell me the exact case? What you want to do and when error appear? Also it would be nice if you could tell me your Plesk version, OS and how many Plesk Panels are connected to CBM

    If you have one Plesk Panel instance then you could successfully provision only one reseller subscription related to the same reseller from CBM. The second and others subscriptions to the same reseller will be failed.

    1 Reseller in CBM + 1 PP + 1 CBM = 1 Subscription successfully provisioned for one reseller in CBM

    2 Resellers in CBM + 1 PP + 1 CBM = 2 Subscription successfully provisioned for two resellers in CBM

    1 Reseller in CBM + 2 PP + 1 CBM = 2 Subscriptions successfully provisioned for one resller in CBM

    Maximun number of subscriptions related to the one reseller are limited with number of Plesk Panels

    If you need to add some resources for reseller subscription then you need to perform upgrade for another subscription

    Best regards,
    Dmitry
     
    Last edited: Jul 11, 2012
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