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SmarterMail 4 install.

Discussion in 'Plesk for Windows - 8.x and Older' started by Ga8or, Jan 29, 2007.

  1. Ga8or

    Ga8or Guest

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    Anyone get SmarterMail 4 Working yet? I have installed it and I can access it from the server but the Plesk control panel says it is not installed and all there is an option for is Mailenble. I have seen a post that says it works but nothing on how thy got it to work.

    Thanks
     
  2. PSFServers

    PSFServers Guest

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    You are looking under Server > Component Manager??
     
  3. chadavan

    chadavan Guest

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    I am having the same problem. Under Server > Component Manager it says smarter mail is not installed. The mail service is running and I can access the web mail with-out going through plesk.

    I tried restarting plesk services and then a full reboot of the server.


    Any ideas?


    ETA: I am running Plesk 8.1 and SmarterMail 4.0
     
  4. sergius

    sergius Golden Pleskian

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    Gentlemen, it is known issue and will be fixed as soon as possible. To avoid it now please be sure SmarterMail services are started before switching of Mail Server.
     
  5. sergius

    sergius Golden Pleskian

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    Excuse me, I'm wrong.
    Did you install SmarterMail license?
     
  6. chadavan

    chadavan Guest

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    Yes, it is installed and SmarterMail services are running....
     
  7. sergius

    sergius Golden Pleskian

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    Please go to Plesk > Server > Components Management and click Mail Server. You will see list of installed mail servers. Please select SmarterMail and click OK.
     
  8. chadavan

    chadavan Guest

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    Mail Server is not clickable...
     
  9. chadavan

    chadavan Guest

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    Nevermind, I clicked refresh and it came up.


    Smarter mail is listed as "not configured" on the Mail Server page....
     
  10. chadavan

    chadavan Guest

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    Got it figured out. Thanks for your help!
     
  11. sergius

    sergius Golden Pleskian

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    Did you solve your problem?
     
  12. 3dguru

    3dguru Guest

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    Thanks for letting us know your solution.
     
  13. neoweo

    neoweo Guest

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    Ok after many hours and days of aggravation and reinstalls of Smartermail Professional 4.1 on Plesk 8.1 50 domain-250 user license. I finally got the answer I needed.

    I followed the default installation and activation instructions that came with Smartermail.

    I set it up and had running ok with its own SMWebserver then I turned that off and set it up under IIS as suggested.

    Setup instructions
    http://www.smartertools.com/Help/SmarterMail/v4/Default.aspx?p=SA&page=getting Started

    Running under IIS
    http://www.smartertools.com/Help/sm.../ConvertingToIIS.aspx?fromGettingStarted=true

    SM 4.1 and Plesk 8.1 uses aspx (.net 2.x) that went ok

    I was able to reach the new web admin under IIS for Smartermail but the Plesk control panel under Server > Plesk Components Management > SmarterMail had an icon with a yellow ! next to it and the smartermail configuration link keep coming up with this stupid error.

    "Some fields are empty or contain an improper value."

    This is the error when Plesk can't communicate with the Smartermail Webserver on port 9998.

    Plesk has hard coded port 9998 into its software to talk to the Smartermail webserver.

    The fix for me was the following 2 additional steps.

    1. Goto Administrative Tools > Internet Information Services (IIS) Manager

    Click on the Webs Sites folder

    Right click on the web server you set up for SmarterMail to run under and select Properties. I had named mine SmarterMail

    On the Website tab next to the Ip address click the advanced button to open Advanced Web Site Identification box

    Click add

    Select All unassigned for IP address and 9998 for port. I left host headers blank and click OK

    That adds the default port to the SM webserver site for Plesk to communicate with it.

    2. I then went to Control Panel > Fire Wall
    Clicked on the Exceptions (middle Tab)

    Click Add port
    Name SmarterMail,
    Port number 9998,
    Type TCP

    After these 2 steps which I was unable to find anywhere on swsoft or smartermail websites my Plesk panel recognized the Smartermail web server.

    Smartermail tech support finally gave me this solution and said they and swsoft were working to incorporate it automatically sometime down the line for Plesk

    Hope this helps
     
  14. sergius

    sergius Golden Pleskian

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    You should go to Plesk > Server > Components Management > SmarterMail and specify Port, Username and Password to conenct to SmarterMail.
     
  15. neoweo

    neoweo Guest

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    That is where I was attempting to connect to Smartermail but it couldn't find the port hence the error message below.

    "Some fields are empty or contain an improper value."

    The steps I posted above are what allowed Plesk to connect to Smartermail after getting that error.
     
  16. alta

    alta Regular Pleskian

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