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SmarterMail features supported ??

Discussion in 'Plesk for Windows - 8.x and Older' started by mikaelkj, Jun 16, 2008.

  1. mikaelkj

    mikaelkj Guest

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    I don't understand some of the features of smartermail are lacking support... E.g in "Mail > preferences" for a domain it is only possible to select "Catch to address:" and when that is selected it is not possible to disable it again. Also why is "Redirect to IP" and "Discard" not supported - both are supported in SmarterMail?
     
  2. sergius

    sergius Golden Pleskian

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    Hello mikaelkj,

    Thank you for the report.
    Could you explain why would you need these features?
    Could you describe a couple of scenarios for their use?
     
  3. mikaelkj

    mikaelkj Guest

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    Well redirect to IP is not necessary - but Plesk supports it on other mail server so why not on SmarterMail - which you actually endorse by co-selling it....

    Also you use radio buttons in the interface so when a new domain is created none of the three options are selected (and two are greyed out) the you can select to have a catch all address, but when this is done it isn't possible to deselect catch-all because there are no other available radion buttons.......
     
  4. dimensions

    dimensions Basic Pleskian

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    Discard will definitely help so that there are no bounces to spam mails which will only result in a double bounce. We will prefer to discard these.

    We are also using smartermail and see this option greyed.
    Though on the Linux version this is supported and enabled.

    Regards,
    Parag.
     
  5. sergius

    sergius Golden Pleskian

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    Gentlemen,

    SmarterMail does support two used by Plesk options Bounce and Catch to address.

    Could you describe how to set Redirect to IP and Discard options through SmarterMail interface?
     
  6. dimensions

    dimensions Basic Pleskian

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    Hmm you are right...I couldnt find this option even in Smartermail. Strange always thought this was supported.

    Apologies for not looking at this first.
     
  7. mikaelkj

    mikaelkj Guest

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    Redirect to IP is set through:

    1. Settings in the top
    2. Routing > Domain forwarding in the left tree


    Not sure if discard can be obtained, but still it doesn't resolve the issue below:

    It is not possible to disable catch-all through the Plesk interface when you have enabled this. This is because no other radio buttons can be selected and the field cannot be left empty.

    I hope you really will give yourself the time to read and understand the fact I'm pointing out here...
     
  8. sergius

    sergius Golden Pleskian

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    Hello mikaelkj,

    In this case SmarterMail will redirect all emails to another server.
    It is not the same as redirect for non-existent emails.

    Please be sure through Plesk > Server > Interface Management > Interface Templates > Interface customization template > Show Toolbar the option is not hidden.
    For more information please look at http://download1.swsoft.com/Plesk/Plesk8.4/Doc/en-US/plesk-8.4-win-administrators-guide/28734.htm
     
  9. mikaelkj

    mikaelkj Guest

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    Ok, I didn't think it was possible that I was not clear enough... I'll try and explain it more clearly with screenshots:

    If you look at the scrrenshot plesk1.jpg you wil see that I mean the option Redirect to external mail server with IP address: and if I am not mistaken this IS the option in SmarterMail called domain forwarding.

    Well, it isn't hidden - its set to Default as you can see in plesk2.jpg and plesk3.jpg this is a way for me to see it since I can select Show but still, this is a bug!
     

    Attached Files:

  10. mikaelkj

    mikaelkj Guest

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    So what about this one?
     
  11. sergius

    sergius Golden Pleskian

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    http://help.smartertools.com/SmarterMail/v5/Topics/SystemAdmin/Config/DomainForwards.aspx:

    "Domain forwarding allows you to easily send mail through one server to another. This will allow your server to act as an incoming gateway to your network, and permit you to have a single point of entry for incoming SMTP traffic."

    http://download1.swsoft.com/Plesk/Plesk8.6/Doc/en-US/plesk-8.6-win-administrators-guide/52941.htm:

    "When somebody sends an e-mail message to an e-mail address that does not exist under your domain, the mail server, by default accepts mail, processes it, and when it finds out that there is no such a recipient under the domain, it returns the mail back to sender with the "this address no longer accepts mail" notice."

    These are different behavior. Thus these are different options.

    It means Bounce option is hidden by default. Please click OK after Show and the option will be displayed.
     
  12. mikaelkj

    mikaelkj Guest

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    YES... BUT my point was: Why doesn't this feature work with SmarterMail since SmarterMail DOES support this feature!!?

    I'm beginning to wonder if you are deliberately trying to avoid the fact of the matter....
     
  13. sergius

    sergius Golden Pleskian

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    Because the were no requests of such functionality.
    Could you explain why do you need this feature? What is the case?
     
  14. mikaelkj

    mikaelkj Guest

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    Well, for example for providing MX backup services to customers....

    I can just fine do it through SmarterMail's interface... BUT I think "Because the were no requests of such functionality." is a very bad excuse... You have this feature in the webinterface, and it is supported through other mail-engines (MailEnable i think) so you must've had a reason to implement it in the first place???
     
  15. mikaelkj

    mikaelkj Guest

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    You are aware that this is NOT at NEW feature request...! This is a feature that is implemented in the Plesk interface but doesn't seem to be enabled when using SmarterMail!
     
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