F
faris
Guest
I'm totally flummoxed by this.
We have a customer in South Africa who suddenly can't access his webmail. Horde lets him login, then says his IP address has changed and makes him login again, at which point nothing much happens and he can't read his email.
This happens no matter where he goes in the country - he's tried several places in different cities, from friend's houses to Internet cafes.
I have absolutely no problems logging in and viewing his email from this end.
What on earth could cause this? Any suggestions as to what I might do to solve/get to the bottom of it?
I suspect it started when we upgraded from 7.4.3 to 7.5.4.
Faris.
We have a customer in South Africa who suddenly can't access his webmail. Horde lets him login, then says his IP address has changed and makes him login again, at which point nothing much happens and he can't read his email.
This happens no matter where he goes in the country - he's tried several places in different cities, from friend's houses to Internet cafes.
I have absolutely no problems logging in and viewing his email from this end.
What on earth could cause this? Any suggestions as to what I might do to solve/get to the bottom of it?
I suspect it started when we upgraded from 7.4.3 to 7.5.4.
Faris.