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South Africa - webmail problem

Discussion in 'Plesk for Linux - 8.x and Older' started by faris, Apr 2, 2006.

  1. faris

    faris Guest

    0
     
    I'm totally flummoxed by this.

    We have a customer in South Africa who suddenly can't access his webmail. Horde lets him login, then says his IP address has changed and makes him login again, at which point nothing much happens and he can't read his email.

    This happens no matter where he goes in the country - he's tried several places in different cities, from friend's houses to Internet cafes.

    I have absolutely no problems logging in and viewing his email from this end.

    What on earth could cause this? Any suggestions as to what I might do to solve/get to the bottom of it?

    I suspect it started when we upgraded from 7.4.3 to 7.5.4.

    Faris.
     
  2. faris

    faris Guest

    0
     
    Hmm.. It seems it is not limited to South Africa. A customer in the UK using AOL is having the same problem.

    This is very strange. I just can't duplicate it!

    Faris.
     
  3. phoenixisp

    phoenixisp Silver Pleskian

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    You will need to off the ip address check in horde config.

    go to /etc/psa-horde/horde/config.php

    and change :
    $conf['auth']['checkip'] = true;

    to:
    $conf['auth']['checkip'] = false;
     
  4. faris

    faris Guest

    0
     
    This may solve the problem, in case someone else experiences the problem:

    edit
    /etc/psa-horde/conf.php
    and change:
    $conf['auth']['checkip'] = true;
    to
    $conf['auth']['checkip'] = false;

    I will update this thread if it works - or not.

    Faris.
     
  5. faris

    faris Guest

    0
     
    We must have posted at exactly the same time! Thanks though. I only found the solution accidentally, and could easily have missed it, so I'm really glad you posted.

    Community support is brilliant!

    Faris.
     
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