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The domain is still suspended for the following reason: This user account and user's

Discussion in 'Plesk 9.x for Windows Issue, Fixes, How-To' started by Prasad Vadke, Feb 26, 2009.

  1. Prasad Vadke

    Prasad Vadke New Pleskian

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    Hello,

    I am trying to unsuspend a domain & m getting the below error

    The domain is still suspended for the following reason: This user account and user's domain were suspended

    I do not have a clue about how do i unsuspend it. I have checked the validity period in plesk & it is ok. Please guide
     
  2. Jose Salgado

    Jose Salgado Guest

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    Sorry Prasad, I don't have a sollution. I have the same problem. Can anybody help??
     
  3. Jose Salgado

    Jose Salgado Guest

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    Hi it's me again. Found sollution. Go to Domain. Gt Backupmanager. Erase in Scheduled Backup Settings, actual Scheduled Backup. Go to Back Up. Set up Backup don't forget to mark "Suspend domain until backup task is completed". Wait untill Back Up has finished. The Domain will be unsuspended again.
     
  4. Prasad Vadke

    Prasad Vadke New Pleskian

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    hello,

    thanks for your reply jose. I tried doing several backups with check mark on suspend domain during backlup. Backup gets completed, but the domain doesnt gets unsuspended.
     
  5. hoangh2

    hoangh2 Guest

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    First u have to do follow Jose Salgado , if the problem's not resovle , then you restore that domain with the backup that you've just backup a moment ago , everything'll be OK .
     
  6. JoaoA

    JoaoA Guest

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    Resolved my problem

    I was successfully able to unsuspend the domain using the command line tool:
    %plesk_bin%\domain.exe --on example.com

    FYI %plesk_bin% typically is C:\Program Files\Parallels\Plesk\admin\bin
     
  7. Angus Thomson

    Angus Thomson New Pleskian

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    Ive just seen this occur in Plesk 9.3 and i get an error on some domains Error: DNSZone::Table::select() failed: no such row in the table

    this has occured since upgrading from plesk 8.6

    is there a solution?
     
  8. quark

    quark Basic Pleskian

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    Blocked domains after Scheduled backup using "Suspend domains until backup task ..."

    Some domains remain blocked after Scheduled backup using "Suspend domains until backup task is completed".
    After back-up when I try to access the domain I get the "Default Parallels Plesk Panel Page":


    The domain isn't marked as suspended in Plesk Interface.
    I have checked and /var/www/vhosts/domain.com/conf/httpd.include file is missing.

    In order to restart the domain I manually suspend and after that I unsuspend it immediately, one or two times. After that the httpd.include file is created.
    /usr/local/psa/bin/domain -u itcode.ro -status enabled command didn't worked.
    Remark: Not all the domains are broken, only some of them.
    Plesk version: 9.3.0 (latest update before 9.5)
    OS: CentOS 5.4 (Linux 2.6.18-164.15.1.el5)
    http://kb.odin.com/en/7019 patch applied.
     
  9. ChintanW

    ChintanW Guest

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    Last edited by a moderator: Feb 10, 2012
  10. PaddingtonC

    PaddingtonC Basic Pleskian

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    I am experiencing a similar problem on Linux. When I try to unsuspend the domain I get the error :
    <errtext>[Operator] PleskAgent error. Error Plesk server #15 answer for domain #26533: (1025) [PleskAgent - GENERAL] Status value is wrong. The domain is still suspended for the following reason: This user account and user's domain were suspended.</errtext>

    I have tried to delete and recreate the domain but the newly created domain always shows up as suspended.
     
  11. Grover

    Grover Guest

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    For some of you, this might help.

    I had all my sites live, but Plesk said they were suspended and by FTP I could not login. Ouch!!
    Then I remembered that I suspended the primary domain that is linked to my Plesk account (but for which I don't intend to build a site). When I clicked Activate for that domain, all others could be accessed again and FTP welcomed me again!!
     
  12. Sadinh

    Sadinh New Pleskian

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    Domain is expired" ... If your website is offline you might be receiving the following message by email:
    Thanks for your information.

    Locksmith Las Vegas
     
  13. tollynbollyb

    tollynbollyb New Pleskian

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    The domain is still suspended for the following reason: This user account and user's domain were suspended

    I found the solutions.You can verify the below URL.....http://mytecharticle.com/?p=36
     
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