Sorry if this is a simple question... but when you click on the lifesaver icon in the admin section of the control panel, it takes you to a email request form at the Plesk support site. I looked over things on that page and it doesn't say anything about money. Is this truly a free service to licensed clients? Just don't want to point and click before I know what's up! Thanks! ADDED : Ok, I went back and read some more stuff on their website... it says they provide 30 day support for new clients. I suppose this is for installations like GoDaddy uses too?