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Unable to install Plesk software/updates via Admin

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by joeybutterface, Apr 22, 2009.

  1. joeybutterface

    joeybutterface Guest

    0
     
    I'm trying to install Plesk software via the Updater in the Plesk panel. However, whenever I try to install the updates it either fails or reports there is no software updates to install.

    I am running CentOS 5 on a VPS. I am not running a Virtuozzo version of Plesk it's a full license using the normal install files from the website.

    Here is one of the email reports of the failed install when I try to install the backup utilities:

    Parallels Products Installer 3.4.1 (build at 2009-01-20 13:07 svn rev. 0) started at (timezone GMT) Wed Apr 22 08:22:24 2009
    Command line args: /usr/local/psa/admin/bin/autoinstaller --enable-xml-output --source-type=plesk --target=/root/psa --select-release-id=PLESK_9_0_1 --notify-email=<REMOVED> --install-component=base --install-component=api --install-component=pmm --install-component=backup-vz

    Try to find rcfile...
    Autoinstaller rcfile not found.
    Checking hostname is sucessfull.
    Opsys detected as: os_vendor=CentOS os_name=Linux version=5.3 arch=i686 environment=vz
    Final opsys (with overriding) is: os_vendor=CentOS os_name=Linux version=5.3 arch=i686 environment=vz
    Downloading the file products.inf3: 100% done.
    Downloading the file plesk.inf3: 12%..21%..31%..41%..50%..60%..72%..82%..91%..100% done.
    Downloading the file sitebuilder.inf3: 20%..40%..60%..80%..100% done.
    Downloading the file sso.inf3: 13%..27%..40%..54%..67%..81%..94%..100% done.
    repository: Get brief packages info for all sources
    Checking for installed packages...
    Downloading the file PSA_9.0.1/plesk-9.0.1-cos5-i386.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% done.
    Virtuozzo was detected. Trying to connect to VZAgent...Warning! Failed to connect to VZAgent: open: No such file or directory
    repository: Get brief packages info for all sources
    Detecting installed product components.
    Component plesk/base: mode up2date, installed=1233061717, available=1233061717
    Component plesk/base have no older version, so keyupdate not needed
    Component plesk/psa-autoinstaller: mode up2date, installed=1232435371, available=1232435371
    Component plesk/php5: mode up2date, installed=1233061718, available=1233061718
    Component plesk/postgresql: mode up2date, installed=1200149109, available=1200149109
    Component plesk/vault: mode install, installed=0, available=1233061707
    Component plesk/ppwse: mode install, installed=0, available=1233061686
    Component plesk/api: mode up2date, installed=1233061635, available=1233061635
    Component plesk/pmm: mode install, installed=0, available=1233061603
    Component plesk/sb-publish: mode install, installed=0, available=1179887960
    Component plesk/sbm: mode install, installed=0, available=1220864885
    Component plesk/cf-support: mode install, installed=0, available=1233061697
    Component plesk/miva: mode install, installed=0, available=1233061700
    Component plesk/billing: mode install, installed=0, available=1233070593
    Component plesk/mod-bw: mode install, installed=0, available=1194490362
    Component plesk/asp: mode install, installed=0, available=1223517992
    Component plesk/java: mode install, installed=0, available=1233061639
    Component plesk/mod_python: mode install, installed=0, available=1168104591
    Component plesk/ruby: mode install, installed=0, available=1233061698
    Component plesk/qmail: mode up2date, installed=1233061714, available=1233061714
    Component plesk/postfix: mode install, installed=0, available=1233061714
    Component plesk/psa-firewall: mode install, installed=0, available=1233061638
    Component plesk/psa-vpn: mode install, installed=0, available=1233061669
    Component plesk/psa-fileserver: mode install, installed=0, available=1233061633
    Component plesk/sshterm: mode install, installed=0, available=1228112978
    Component plesk/watchdog: mode install, installed=0, available=1233061690
    Component plesk/cs-gs: mode install, installed=0, available=1233061637
    Component plesk/battlefield: mode install, installed=0, available=1233061679
    Component plesk/bf2: mode install, installed=0, available=1233061696
    Component plesk/mailman: mode up2date, installed=1233061695, available=1233061695
    Component plesk/kav: mode install, installed=0, available=1233061704
    Component plesk/drweb: mode up2date, installed=1233061618, available=1233061618
    Component plesk/spamassassin: mode install, installed=0, available=1233061642
    Component plesk/backup-vz: mode install, installed=0, available=1233061694
    Component plesk/de-DE-locale: mode install, installed=0, available=1233050941
    Component plesk/ja-JP-locale: mode install, installed=0, available=1233051011
    Component plesk/es-ES-locale: mode install, installed=0, available=1233050963
    Component plesk/ru-RU-locale: mode install, installed=0, available=1233051030
    Component plesk/fr-FR-locale: mode install, installed=0, available=1233050979
    Component plesk/it-IT-locale: mode install, installed=0, available=1233053924
    Component plesk/zh-CN-locale: mode install, installed=0, available=1233051047
    Component plesk/zh-TW-locale: mode install, installed=0, available=1233051064
    Component plesk/nl-NL-locale: mode install, installed=0, available=1233051083
    Component plesk/horde: mode install, installed=0, available=1233061678
    Component plesk/atmail: mode install, installed=0, available=1233061614
    KeyUpdateChecker::doCheck: no components for check key update
    repository: Get full packages info for all sources
    Retrieving information about the installed packages...
    ERROR: Unable to retrieve the detailed information about the packages installed in the system:
    Command rpm exit with non-zero status (1).
    Not all packages were installed.
    Please, resolve the above problem and try installing the packages again.
    If you cannot resolve the problem on your own, contact product technical support for assistance.
     
  2. joeybutterface

    joeybutterface Guest

    0
     
    When I try to install multiple new products via the Plesk Updater in my web browser it tells me all my software is up-to-date and there's nothing to do. I was attempting to install:

    Apache mod_python module
    AtMail webmail support
    Bandwidth Limiter For Apache support (mod_bw)
    Horde webmail support
    Plesk Backup Manager
    Plesk migration manager
    SpamAssassin support
    Watchdog (System monitoring module)

    None of this software is installed on the server at the moment.

    Here's the email that gets sent to me after I run install:

    Parallels Products Installer 3.4.1 (build at 2009-01-20 13:07 svn rev. 0) started at (timezone GMT) Thu Apr 23 06:49:53 2009
    Command line args: /usr/local/psa/admin/bin/autoinstaller --enable-xml-output --source-type=plesk --target=/root/psa --select-release-id=PLESK_9_0_1 --notify-email=<remove> --install-component=psa-autoinstaller --no-daemon

    Try to find rcfile...
    Autoinstaller rcfile not found.
    Checking hostname is sucessfull.
    Opsys detected as: os_vendor=CentOS os_name=Linux version=5.3 arch=i686 environment=vz
    Final opsys (with overriding) is: os_vendor=CentOS os_name=Linux version=5.3 arch=i686 environment=vz
    Downloading the file products.inf3: 100% done.
    Downloading the file plesk.inf3: 12%..21%..31%..41%..50%..60%..72%..82%..91%..100% done.
    Downloading the file sitebuilder.inf3: 20%..40%..60%..80%..100% done.
    Downloading the file sso.inf3: 13%..27%..40%..54%..67%..81%..94%..100% done.
    repository: Get brief packages info for all sources
    Checking for installed packages...
    Downloading the file PSA_9.0.1/plesk-9.0.1-cos5-i386.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% done.
    Virtuozzo was detected. Trying to connect to VZAgent...Warning! Failed to connect to VZAgent: open: No such file or directory
    repository: Get brief packages info for all sources
    Detecting installed product components.
    Component plesk/base: mode up2date, installed=1233061717, available=1233061717
    Component plesk/base have no older version, so keyupdate not needed
    Component plesk/psa-autoinstaller: mode up2date, installed=1232435371, available=1232435371
    Component plesk/php5: mode up2date, installed=1233061718, available=1233061718
    Component plesk/postgresql: mode up2date, installed=1200149109, available=1200149109
    Component plesk/vault: mode install, installed=0, available=1233061707
    Component plesk/ppwse: mode install, installed=0, available=1233061686
    Component plesk/api: mode up2date, installed=1233061635, available=1233061635
    Component plesk/pmm: mode install, installed=0, available=1233061603
    Component plesk/sb-publish: mode install, installed=0, available=1179887960
    Component plesk/sbm: mode install, installed=0, available=1220864885
    Component plesk/cf-support: mode install, installed=0, available=1233061697
    Component plesk/miva: mode install, installed=0, available=1233061700
    Component plesk/billing: mode install, installed=0, available=1233070593
    Component plesk/mod-bw: mode install, installed=0, available=1194490362
    Component plesk/asp: mode install, installed=0, available=1223517992
    Component plesk/java: mode install, installed=0, available=1233061639
    Component plesk/mod_python: mode install, installed=0, available=1168104591
    Component plesk/ruby: mode install, installed=0, available=1233061698
    Component plesk/qmail: mode up2date, installed=1233061714, available=1233061714
    Component plesk/postfix: mode install, installed=0, available=1233061714
    Component plesk/psa-firewall: mode install, installed=0, available=1233061638
    Component plesk/psa-vpn: mode install, installed=0, available=1233061669
    Component plesk/psa-fileserver: mode install, installed=0, available=1233061633
    Component plesk/sshterm: mode install, installed=0, available=1228112978
    Component plesk/watchdog: mode install, installed=0, available=1233061690
    Component plesk/cs-gs: mode install, installed=0, available=1233061637
    Component plesk/battlefield: mode install, installed=0, available=1233061679
    Component plesk/bf2: mode install, installed=0, available=1233061696
    Component plesk/mailman: mode up2date, installed=1233061695, available=1233061695
    Component plesk/kav: mode install, installed=0, available=1233061704
    Component plesk/drweb: mode up2date, installed=1233061618, available=1233061618
    Component plesk/spamassassin: mode install, installed=0, available=1233061642
    Component plesk/backup-vz: mode install, installed=0, available=1233061694
    Component plesk/de-DE-locale: mode install, installed=0, available=1233050941
    Component plesk/ja-JP-locale: mode install, installed=0, available=1233051011
    Component plesk/es-ES-locale: mode install, installed=0, available=1233050963
    Component plesk/ru-RU-locale: mode install, installed=0, available=1233051030
    Component plesk/fr-FR-locale: mode install, installed=0, available=1233050979
    Component plesk/it-IT-locale: mode install, installed=0, available=1233053924
    Component plesk/zh-CN-locale: mode install, installed=0, available=1233051047
    Component plesk/zh-TW-locale: mode install, installed=0, available=1233051064
    Component plesk/nl-NL-locale: mode install, installed=0, available=1233051083
    Component plesk/horde: mode install, installed=0, available=1233061678
    Component plesk/atmail: mode install, installed=0, available=1233061614
    You already have the latest version of product(s) and all selected components
    installed. Installation will not continue.
     
  3. James Drew

    James Drew Guest

    0
     
    Solution: 1: Create restore point and take registry backup.
    2: Delete all temp files.
    3: Delete all unwanted software's and security software's from add/remove program.
    4: Disable all unwanted services from startup and then remove from registry.
    5: Reset internet explorer and then register all .dll files.
    6: Scan with spyware removal,hijackthis and trojon removal.
    7: Check windows update if found and then download and install.
    8: Restart the computer.
    9: Try to install software.
     
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