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Unable to install Plesk software/updates via Admin

J

joeybutterface

Guest
I'm trying to install Plesk software via the Updater in the Plesk panel. However, whenever I try to install the updates it either fails or reports there is no software updates to install.

I am running CentOS 5 on a VPS. I am not running a Virtuozzo version of Plesk it's a full license using the normal install files from the website.

Here is one of the email reports of the failed install when I try to install the backup utilities:

Parallels Products Installer 3.4.1 (build at 2009-01-20 13:07 svn rev. 0) started at (timezone GMT) Wed Apr 22 08:22:24 2009
Command line args: /usr/local/psa/admin/bin/autoinstaller --enable-xml-output --source-type=plesk --target=/root/psa --select-release-id=PLESK_9_0_1 --notify-email=<REMOVED> --install-component=base --install-component=api --install-component=pmm --install-component=backup-vz

Try to find rcfile...
Autoinstaller rcfile not found.
Checking hostname is sucessfull.
Opsys detected as: os_vendor=CentOS os_name=Linux version=5.3 arch=i686 environment=vz
Final opsys (with overriding) is: os_vendor=CentOS os_name=Linux version=5.3 arch=i686 environment=vz
Downloading the file products.inf3: 100% done.
Downloading the file plesk.inf3: 12%..21%..31%..41%..50%..60%..72%..82%..91%..100% done.
Downloading the file sitebuilder.inf3: 20%..40%..60%..80%..100% done.
Downloading the file sso.inf3: 13%..27%..40%..54%..67%..81%..94%..100% done.
repository: Get brief packages info for all sources
Checking for installed packages...
Downloading the file PSA_9.0.1/plesk-9.0.1-cos5-i386.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% done.
Virtuozzo was detected. Trying to connect to VZAgent...Warning! Failed to connect to VZAgent: open: No such file or directory
repository: Get brief packages info for all sources
Detecting installed product components.
Component plesk/base: mode up2date, installed=1233061717, available=1233061717
Component plesk/base have no older version, so keyupdate not needed
Component plesk/psa-autoinstaller: mode up2date, installed=1232435371, available=1232435371
Component plesk/php5: mode up2date, installed=1233061718, available=1233061718
Component plesk/postgresql: mode up2date, installed=1200149109, available=1200149109
Component plesk/vault: mode install, installed=0, available=1233061707
Component plesk/ppwse: mode install, installed=0, available=1233061686
Component plesk/api: mode up2date, installed=1233061635, available=1233061635
Component plesk/pmm: mode install, installed=0, available=1233061603
Component plesk/sb-publish: mode install, installed=0, available=1179887960
Component plesk/sbm: mode install, installed=0, available=1220864885
Component plesk/cf-support: mode install, installed=0, available=1233061697
Component plesk/miva: mode install, installed=0, available=1233061700
Component plesk/billing: mode install, installed=0, available=1233070593
Component plesk/mod-bw: mode install, installed=0, available=1194490362
Component plesk/asp: mode install, installed=0, available=1223517992
Component plesk/java: mode install, installed=0, available=1233061639
Component plesk/mod_python: mode install, installed=0, available=1168104591
Component plesk/ruby: mode install, installed=0, available=1233061698
Component plesk/qmail: mode up2date, installed=1233061714, available=1233061714
Component plesk/postfix: mode install, installed=0, available=1233061714
Component plesk/psa-firewall: mode install, installed=0, available=1233061638
Component plesk/psa-vpn: mode install, installed=0, available=1233061669
Component plesk/psa-fileserver: mode install, installed=0, available=1233061633
Component plesk/sshterm: mode install, installed=0, available=1228112978
Component plesk/watchdog: mode install, installed=0, available=1233061690
Component plesk/cs-gs: mode install, installed=0, available=1233061637
Component plesk/battlefield: mode install, installed=0, available=1233061679
Component plesk/bf2: mode install, installed=0, available=1233061696
Component plesk/mailman: mode up2date, installed=1233061695, available=1233061695
Component plesk/kav: mode install, installed=0, available=1233061704
Component plesk/drweb: mode up2date, installed=1233061618, available=1233061618
Component plesk/spamassassin: mode install, installed=0, available=1233061642
Component plesk/backup-vz: mode install, installed=0, available=1233061694
Component plesk/de-DE-locale: mode install, installed=0, available=1233050941
Component plesk/ja-JP-locale: mode install, installed=0, available=1233051011
Component plesk/es-ES-locale: mode install, installed=0, available=1233050963
Component plesk/ru-RU-locale: mode install, installed=0, available=1233051030
Component plesk/fr-FR-locale: mode install, installed=0, available=1233050979
Component plesk/it-IT-locale: mode install, installed=0, available=1233053924
Component plesk/zh-CN-locale: mode install, installed=0, available=1233051047
Component plesk/zh-TW-locale: mode install, installed=0, available=1233051064
Component plesk/nl-NL-locale: mode install, installed=0, available=1233051083
Component plesk/horde: mode install, installed=0, available=1233061678
Component plesk/atmail: mode install, installed=0, available=1233061614
KeyUpdateChecker::doCheck: no components for check key update
repository: Get full packages info for all sources
Retrieving information about the installed packages...
ERROR: Unable to retrieve the detailed information about the packages installed in the system:
Command rpm exit with non-zero status (1).
Not all packages were installed.
Please, resolve the above problem and try installing the packages again.
If you cannot resolve the problem on your own, contact product technical support for assistance.
 
When I try to install multiple new products via the Plesk Updater in my web browser it tells me all my software is up-to-date and there's nothing to do. I was attempting to install:

Apache mod_python module
AtMail webmail support
Bandwidth Limiter For Apache support (mod_bw)
Horde webmail support
Plesk Backup Manager
Plesk migration manager
SpamAssassin support
Watchdog (System monitoring module)

None of this software is installed on the server at the moment.

Here's the email that gets sent to me after I run install:

Parallels Products Installer 3.4.1 (build at 2009-01-20 13:07 svn rev. 0) started at (timezone GMT) Thu Apr 23 06:49:53 2009
Command line args: /usr/local/psa/admin/bin/autoinstaller --enable-xml-output --source-type=plesk --target=/root/psa --select-release-id=PLESK_9_0_1 --notify-email=<remove> --install-component=psa-autoinstaller --no-daemon

Try to find rcfile...
Autoinstaller rcfile not found.
Checking hostname is sucessfull.
Opsys detected as: os_vendor=CentOS os_name=Linux version=5.3 arch=i686 environment=vz
Final opsys (with overriding) is: os_vendor=CentOS os_name=Linux version=5.3 arch=i686 environment=vz
Downloading the file products.inf3: 100% done.
Downloading the file plesk.inf3: 12%..21%..31%..41%..50%..60%..72%..82%..91%..100% done.
Downloading the file sitebuilder.inf3: 20%..40%..60%..80%..100% done.
Downloading the file sso.inf3: 13%..27%..40%..54%..67%..81%..94%..100% done.
repository: Get brief packages info for all sources
Checking for installed packages...
Downloading the file PSA_9.0.1/plesk-9.0.1-cos5-i386.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% done.
Virtuozzo was detected. Trying to connect to VZAgent...Warning! Failed to connect to VZAgent: open: No such file or directory
repository: Get brief packages info for all sources
Detecting installed product components.
Component plesk/base: mode up2date, installed=1233061717, available=1233061717
Component plesk/base have no older version, so keyupdate not needed
Component plesk/psa-autoinstaller: mode up2date, installed=1232435371, available=1232435371
Component plesk/php5: mode up2date, installed=1233061718, available=1233061718
Component plesk/postgresql: mode up2date, installed=1200149109, available=1200149109
Component plesk/vault: mode install, installed=0, available=1233061707
Component plesk/ppwse: mode install, installed=0, available=1233061686
Component plesk/api: mode up2date, installed=1233061635, available=1233061635
Component plesk/pmm: mode install, installed=0, available=1233061603
Component plesk/sb-publish: mode install, installed=0, available=1179887960
Component plesk/sbm: mode install, installed=0, available=1220864885
Component plesk/cf-support: mode install, installed=0, available=1233061697
Component plesk/miva: mode install, installed=0, available=1233061700
Component plesk/billing: mode install, installed=0, available=1233070593
Component plesk/mod-bw: mode install, installed=0, available=1194490362
Component plesk/asp: mode install, installed=0, available=1223517992
Component plesk/java: mode install, installed=0, available=1233061639
Component plesk/mod_python: mode install, installed=0, available=1168104591
Component plesk/ruby: mode install, installed=0, available=1233061698
Component plesk/qmail: mode up2date, installed=1233061714, available=1233061714
Component plesk/postfix: mode install, installed=0, available=1233061714
Component plesk/psa-firewall: mode install, installed=0, available=1233061638
Component plesk/psa-vpn: mode install, installed=0, available=1233061669
Component plesk/psa-fileserver: mode install, installed=0, available=1233061633
Component plesk/sshterm: mode install, installed=0, available=1228112978
Component plesk/watchdog: mode install, installed=0, available=1233061690
Component plesk/cs-gs: mode install, installed=0, available=1233061637
Component plesk/battlefield: mode install, installed=0, available=1233061679
Component plesk/bf2: mode install, installed=0, available=1233061696
Component plesk/mailman: mode up2date, installed=1233061695, available=1233061695
Component plesk/kav: mode install, installed=0, available=1233061704
Component plesk/drweb: mode up2date, installed=1233061618, available=1233061618
Component plesk/spamassassin: mode install, installed=0, available=1233061642
Component plesk/backup-vz: mode install, installed=0, available=1233061694
Component plesk/de-DE-locale: mode install, installed=0, available=1233050941
Component plesk/ja-JP-locale: mode install, installed=0, available=1233051011
Component plesk/es-ES-locale: mode install, installed=0, available=1233050963
Component plesk/ru-RU-locale: mode install, installed=0, available=1233051030
Component plesk/fr-FR-locale: mode install, installed=0, available=1233050979
Component plesk/it-IT-locale: mode install, installed=0, available=1233053924
Component plesk/zh-CN-locale: mode install, installed=0, available=1233051047
Component plesk/zh-TW-locale: mode install, installed=0, available=1233051064
Component plesk/nl-NL-locale: mode install, installed=0, available=1233051083
Component plesk/horde: mode install, installed=0, available=1233061678
Component plesk/atmail: mode install, installed=0, available=1233061614
You already have the latest version of product(s) and all selected components
installed. Installation will not continue.
 
Solution: 1: Create restore point and take registry backup.
2: Delete all temp files.
3: Delete all unwanted software's and security software's from add/remove program.
4: Disable all unwanted services from startup and then remove from registry.
5: Reset internet explorer and then register all .dll files.
6: Scan with spyware removal,hijackthis and trojon removal.
7: Check windows update if found and then download and install.
8: Restart the computer.
9: Try to install software.
 
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