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Unable to login after upgrade

Discussion in 'Plesk for Windows - 8.x and Older' started by seikan, Dec 9, 2009.

  1. seikan

    seikan Guest

    0
     
    I just upgraded Plesk on my Windows 2003 from 8.2 to 8.6. After the update is completed, I'm not able to login to control panel. I'm getting error as belolw:

    Unable initialize session:
    ---------------------- Debug Info -------------------------------
    0: plib\cmd_loginup.php:262
    createSessionCommon(integer '1', string 'admin', boolean true, boolean false, string '', boolean false)
    1: plib\cmd_loginup.php:370
    createSessionAdmin(string 'admin', string '********', boolean false, string '', boolean true)
    2: plib\cmd_loginup.php:132
    createSession(string 'admin', string '********')
    3: htdocs\login_up.php3:27


    I have referred to the KB at http://kb.odin.com/en/997 but it doesn't help. Any alternative solutions?
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Do you really have enough free diskspace there and sessions folder in "%plesk_dir%\admin\ ? We have old bug regarding this problem and fix only that already described in the mentioned KB article. Please double check it.
     
  3. seikan

    seikan Guest

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    I have double confirmed that the folder "C:\Program Files\SWsoft\Plesk\admin\sessions" is existed with correspond persmission, and there are 20GB free space on my server hard disk.

    Any idea?
     
  4. IgorG

    IgorG Forums Analyst Staff Member

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    Not sure but maybe sessions folder has incorrect permissions? Dir you tried to check it with reconfigurator?
     
  5. seikan

    seikan Guest

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    I have ran the Plesk Reconfigurator to check the folder permission on "C:\Program Files\SWsoft\Plesk" but can't find any problems.

    I reliazed that when I navigated to "https://<my_ip_address>:8443/login.php3", a session file such as "Session_4f9fcc2da4e56fce1c49e4bdaf7ab289" will be created in "C:\Program Files\SWsoft\Plesk\admin\sessions".
    But once I login, the session file is gone, and I get the "Unable initialize session" error on my browser again.

    In this case, shall I downgrade my version back to 8.2?
     
  6. IgorG

    IgorG Forums Analyst Staff Member

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    I think that upgrade would be much better than downgrade.
     
  7. seikan

    seikan Guest

    0
     
    I've reinstalled Plesk 8.6, still getting the same issue. Really out of idea now.
     
  8. seikan

    seikan Guest

    0
     
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