Updater Errors

[pould]

Wonder if anyone can help me. I'm receiving the following error when attempting to update the base package of Plesk (already on version 9) and add in Horde Webmail Support.

Unfortunately I know next to nothing about Unix, so unless someone holds my hand I'm unable to do any command line work (I know how to use putty to get shell access, but beyond that I'm pretty lost).

This is the error reporting from Plesk:

Parallels Products Installer 3.4.0 (build at 2008-11-15 22:24 svn rev. 0) started at (timezone GMT) Fri Dec 26 12:23:09 2008
Command line args: /usr/local/psa/admin/bin/autoinstaller --enable-xml-output --source-type=plesk --target=/root/psa --select-release-id=PLESK_9_0_0 [email protected] --install-component=base --install-component=spamassassin --install-component=horde

Try to find rcfile...
Autoinstaller rcfile not found.
Checking hostname is sucessfull.
Opsys detected as: os_vendor=CentOS os_name=Linux version=4.5 arch=i686 environment=vz
Final opsys (with overriding) is: os_vendor=CentOS os_name=Linux version=4.5 arch=i686 environment=vz
Downloading the file products.inf3: 100% done.
Downloading the file plesk.inf3: 10%..21%..32%..40%..51%..61%..70%..83%..91%..100% done.
Downloading the file sitebuilder.inf3: 20%..40%..60%..80%..100% done.
Downloading the file sso.inf3: 13%..27%..40%..54%..67%..81%..94%..100% done.
repository: Get brief packages info for all sources
Checking for installed packages...
Downloading the file PSA_9.0.0/plesk-9.0.0-cos4.2-i386.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% done.
Virtuozzo was detected. Trying to connect to VZAgent...Warning! Failed to connect to VZAgent: ioctl: Transport endpoint is not connected
repository: Get brief packages info for all sources
Detecting installed product components.
Component plesk/base: mode upgrade, installed=1228702326, available=1229924742
Checking if key update required for component plesk/base
Config allows upgrade from version 9.0 without key update
Currently installed component version is 9.0.0-cos4.build90081117.17
No keyupdate need for this component
Component plesk/psa-autoinstaller: mode up2date, installed=1226766615, available=1226766615
Component plesk/php4: mode up2date, installed=0, available=0
Component plesk/postgresql: mode up2date, installed=0, available=0
Component plesk/vault: mode upgrade, installed=1207679754, available=1226924331
Component plesk/docs: mode up2date, installed=1226924274, available=1226924274
Component plesk/ppwse: mode upgrade, installed=1216669815, available=1226924298
Component plesk/api: mode up2date, installed=1228702317, available=1228702317
Component plesk/pmm: mode up2date, installed=1228702323, available=1228702323
Component plesk/sb-publish: mode install, installed=0, available=1160552838
Component plesk/sbm: mode install, installed=0, available=1220864885
Component plesk/cf-support: mode upgrade, installed=1216669828, available=1226924316
Component plesk/miva: mode upgrade, installed=1216669832, available=1226924320
Component plesk/billing: mode install, installed=0, available=1228546791
Component plesk/mod-bw: mode install, installed=0, available=1194429504
Component plesk/asp: mode up2date, installed=1208228011, available=1208228011
Component plesk/java: mode up2date, installed=1226924226, available=1226924226
Component plesk/mod_python: mode up2date, installed=0, available=0
Component plesk/ruby: mode upgrade, installed=1216669830, available=1226924318
Component plesk/qmail: mode upgrade, installed=1226924343, available=1229924734
Component plesk/postfix: mode install, installed=0, available=1229924734
Component plesk/psa-firewall: mode up2date, installed=1226924224, available=1226924224
Component plesk/psa-vpn: mode up2date, installed=1226924269, available=1226924269
Component plesk/psa-fileserver: mode up2date, installed=1226924212, available=1226924212
Component plesk/sshterm: mode upgrade, installed=1216669694, available=1226374934
Component plesk/watchdog: mode up2date, installed=1226924305, available=1226924305
Component plesk/cs-gs: mode up2date, installed=1226924221, available=1226924221
Component plesk/battlefield: mode up2date, installed=1226924288, available=1226924288
Component plesk/bf2: mode up2date, installed=1226924315, available=1226924315
Component plesk/mailman: mode install, installed=0, available=1226924312
Component plesk/kav: mode up2date, installed=1226924326, available=1226924326
Component plesk/drweb: mode install, installed=0, available=1226924187
Component plesk/spamassassin: mode upgrade, installed=1226924231, available=1229924738
Component plesk/backup-vz: mode up2date, installed=1228702320, available=1228702320
Component plesk/de-DE-locale: mode install, installed=0, available=1226570471
Component plesk/es-ES-locale: mode install, installed=0, available=1226570493
Component plesk/fr-FR-locale: mode install, installed=0, available=1226570509
Component plesk/horde: mode upgrade, installed=1216669805, available=1226924283
KeyUpdateChecker::doCheck: no components for check key update
repository: Get full packages info for all sources
Retrieving information about the installed packages...
Failed to execute an external command: fork operation failed. (Cannot allocate memory).
ERROR: Unable to retrieve the detailed information about the packages installed in the system:
Failed to execute an external command: fork operation failed.
Not all packages were installed.
Please, resolve the above problem and try installing the packages again.
If you cannot resolve the problem on your own, contact product technical support for assistance.

 

[hgmichna]

You are not alone.

I'm getting this error when I click on the Updater icon in Plesk 9.0.0:

Error: Error: Failed to download the package http://autoinstall.plesk.com/PSA_9.0.0/plesk-9.0.0-suse10.1-i386.inf3:
The requested URL returned error: 403
Not all packages were installed.
Please try installing packages again later.
Please, resolve the above problem and try installing the packages again.
If you cannot resolve the problem on your own, contact product technical support for assistance.

I checked the link, http://autoinstall.plesk.com/PSA_9.0.0/plesk-9.0.0-suse10.1-i386.inf3, and it works just fine, opening an xml file. Plesk 9 is pretty much beyond hope.

Hans-Georg

 

[gorilych]

(Cannot allocate memory) error means that there are not enough resources on your server to run installer. Increasing it will solve the problem.

 

[pould]

(Cannot allocate memory) error means that there are not enough resources on your server to run installer. Increasing it will solve the problem.

Thanks,

I'm on a VPS, so I suspended the domains (running about 6 MySQL databases) and there was no further problem. Install went fine.