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Updater Errors

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by pould, Dec 26, 2008.

  1. pould

    pould Basic Pleskian

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    Wonder if anyone can help me. I'm receiving the following error when attempting to update the base package of Plesk (already on version 9) and add in Horde Webmail Support.

    Unfortunately I know next to nothing about Unix, so unless someone holds my hand I'm unable to do any command line work (I know how to use putty to get shell access, but beyond that I'm pretty lost).

    This is the error reporting from Plesk:

    Parallels Products Installer 3.4.0 (build at 2008-11-15 22:24 svn rev. 0) started at (timezone GMT) Fri Dec 26 12:23:09 2008
    Command line args: /usr/local/psa/admin/bin/autoinstaller --enable-xml-output --source-type=plesk --target=/root/psa --select-release-id=PLESK_9_0_0 --notify-email=mail@peter-ould.net --install-component=base --install-component=spamassassin --install-component=horde

    Try to find rcfile...
    Autoinstaller rcfile not found.
    Checking hostname is sucessfull.
    Opsys detected as: os_vendor=CentOS os_name=Linux version=4.5 arch=i686 environment=vz
    Final opsys (with overriding) is: os_vendor=CentOS os_name=Linux version=4.5 arch=i686 environment=vz
    Downloading the file products.inf3: 100% done.
    Downloading the file plesk.inf3: 10%..21%..32%..40%..51%..61%..70%..83%..91%..100% done.
    Downloading the file sitebuilder.inf3: 20%..40%..60%..80%..100% done.
    Downloading the file sso.inf3: 13%..27%..40%..54%..67%..81%..94%..100% done.
    repository: Get brief packages info for all sources
    Checking for installed packages...
    Downloading the file PSA_9.0.0/plesk-9.0.0-cos4.2-i386.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% done.
    Virtuozzo was detected. Trying to connect to VZAgent...Warning! Failed to connect to VZAgent: ioctl: Transport endpoint is not connected
    repository: Get brief packages info for all sources
    Detecting installed product components.
    Component plesk/base: mode upgrade, installed=1228702326, available=1229924742
    Checking if key update required for component plesk/base
    Config allows upgrade from version 9.0 without key update
    Currently installed component version is 9.0.0-cos4.build90081117.17
    No keyupdate need for this component
    Component plesk/psa-autoinstaller: mode up2date, installed=1226766615, available=1226766615
    Component plesk/php4: mode up2date, installed=0, available=0
    Component plesk/postgresql: mode up2date, installed=0, available=0
    Component plesk/vault: mode upgrade, installed=1207679754, available=1226924331
    Component plesk/docs: mode up2date, installed=1226924274, available=1226924274
    Component plesk/ppwse: mode upgrade, installed=1216669815, available=1226924298
    Component plesk/api: mode up2date, installed=1228702317, available=1228702317
    Component plesk/pmm: mode up2date, installed=1228702323, available=1228702323
    Component plesk/sb-publish: mode install, installed=0, available=1160552838
    Component plesk/sbm: mode install, installed=0, available=1220864885
    Component plesk/cf-support: mode upgrade, installed=1216669828, available=1226924316
    Component plesk/miva: mode upgrade, installed=1216669832, available=1226924320
    Component plesk/billing: mode install, installed=0, available=1228546791
    Component plesk/mod-bw: mode install, installed=0, available=1194429504
    Component plesk/asp: mode up2date, installed=1208228011, available=1208228011
    Component plesk/java: mode up2date, installed=1226924226, available=1226924226
    Component plesk/mod_python: mode up2date, installed=0, available=0
    Component plesk/ruby: mode upgrade, installed=1216669830, available=1226924318
    Component plesk/qmail: mode upgrade, installed=1226924343, available=1229924734
    Component plesk/postfix: mode install, installed=0, available=1229924734
    Component plesk/psa-firewall: mode up2date, installed=1226924224, available=1226924224
    Component plesk/psa-vpn: mode up2date, installed=1226924269, available=1226924269
    Component plesk/psa-fileserver: mode up2date, installed=1226924212, available=1226924212
    Component plesk/sshterm: mode upgrade, installed=1216669694, available=1226374934
    Component plesk/watchdog: mode up2date, installed=1226924305, available=1226924305
    Component plesk/cs-gs: mode up2date, installed=1226924221, available=1226924221
    Component plesk/battlefield: mode up2date, installed=1226924288, available=1226924288
    Component plesk/bf2: mode up2date, installed=1226924315, available=1226924315
    Component plesk/mailman: mode install, installed=0, available=1226924312
    Component plesk/kav: mode up2date, installed=1226924326, available=1226924326
    Component plesk/drweb: mode install, installed=0, available=1226924187
    Component plesk/spamassassin: mode upgrade, installed=1226924231, available=1229924738
    Component plesk/backup-vz: mode up2date, installed=1228702320, available=1228702320
    Component plesk/de-DE-locale: mode install, installed=0, available=1226570471
    Component plesk/es-ES-locale: mode install, installed=0, available=1226570493
    Component plesk/fr-FR-locale: mode install, installed=0, available=1226570509
    Component plesk/horde: mode upgrade, installed=1216669805, available=1226924283
    KeyUpdateChecker::doCheck: no components for check key update
    repository: Get full packages info for all sources
    Retrieving information about the installed packages...
    Failed to execute an external command: fork operation failed. (Cannot allocate memory).
    ERROR: Unable to retrieve the detailed information about the packages installed in the system:
    Failed to execute an external command: fork operation failed.
    Not all packages were installed.
    Please, resolve the above problem and try installing the packages again.
    If you cannot resolve the problem on your own, contact product technical support for assistance.
     
  2. hgmichna

    hgmichna Basic Pleskian

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    Location:
    Munich, Germany
    You are not alone.

    I'm getting this error when I click on the Updater icon in Plesk 9.0.0:

    Error: Error: Failed to download the package http://autoinstall.plesk.com/PSA_9.0.0/plesk-9.0.0-suse10.1-i386.inf3:
    The requested URL returned error: 403
    Not all packages were installed.
    Please try installing packages again later.
    Please, resolve the above problem and try installing the packages again.
    If you cannot resolve the problem on your own, contact product technical support for assistance.

    I checked the link, http://autoinstall.plesk.com/PSA_9.0.0/plesk-9.0.0-suse10.1-i386.inf3, and it works just fine, opening an xml file. Plesk 9 is pretty much beyond hope.

    Hans-Georg
     
  3. gorilych

    gorilych Guest

    0
     
    (Cannot allocate memory) error means that there are not enough resources on your server to run installer. Increasing it will solve the problem.
     
  4. pould

    pould Basic Pleskian

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    Thanks,

    I'm on a VPS, so I suspended the domains (running about 6 MySQL databases) and there was no further problem. Install went fine.
     
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