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Upgrade from 86 to 9.3 error

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by Jason Oertell, Mar 3, 2010.

  1. Jason Oertell

    Jason Oertell Guest

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    Every time I try to upgrade to 9.3 from 8.6, I get the following error:

    Downloading the file PSA_9.3.0/thirdparty-rpm-CentOS-5-i386/../dist-rpm-CentOS-5-i386/contrib/sw-cp-server-1.0-5.200902131203.centos5.i386.rpm: ERROR: Failed to download the package http://autoinstall.plesk.com/PSA_9....p-server-1.0-5.200902131203.centos5.i386.rpm:
    Empty reply from server
    Not all packages were installed.
    Please try installing packages again later.
    Please, resolve the above problem and try installing the packages again.
    If you cannot resolve the problem on your own, contact product technical support for assistance.

    It usually stalls on this one, or php5-configurator-1.5.0. Clicking on the link, I'm able to download the file, even using wget. I just can't for the life of me, get this working. Any help would be greatly appreciated.
     
  2. Jason Oertell

    Jason Oertell Guest

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    Sorry, it fails on the sw-cp-server, or the psa-php5-configurator-1.5.1-cos5.build93091230.07.noarch.rpm. I've tried this on different servers, but nadda. Is there a way to tell Plesk Auto Installer to use a different mirror instead of the default?
     
  3. IgorG

    IgorG Forums Analyst Staff Member

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  4. Jason Oertell

    Jason Oertell Guest

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    Unfortunately, even using a mirror did not fix this issue. I had to wget the entire directory it's trying to grab from, to solve this problem. I have a new issue now actually installing Plesk. It's a brand new, blank server running Ubuntu 8.04 x64, it gives me the following error message while trying to download packages:

    Err http://autoinstall.plesk.com hardy/all sw-cp-server 1.0-5.200902131202.ubuntu804
    Connection failed
    Err http://autoinstall.plesk.com hardy/all sw-engine 2.0-5.200910301646.ubuntu804
    Connection failed

    It'll eventually give this for every package, and tell me my installation isn't complete. I can't check network settings, I can't do anything with the physical box since it's hosted with (mt) Media Temple. I've even used a mirror instead of autoinstall.plesk.com, but it still stalls at this package. Why does the autoinstaller fail like that? This isn't a firewall issue, it's definitely something with the autoinstaller, since I can manually download the packages. I've even tried downloading the tar.gz but that does absolutely nothing. Can you please help me get Plesk installed??
     
  5. IgorG

    IgorG Forums Analyst Staff Member

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  6. Jason Oertell

    Jason Oertell Guest

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    I'm able to use lynx to access http://autoinstall.plesk.com/PSA_9.3.0/dist-deb-Ubuntu-8.04-x86_64/. I'm also able to ping autoinstall.plesk.com:

    ping autoinstall.plesk.com
    PING ne.edgecastcdn.net (72.21.81.133) 56(84) bytes of data.
    64 bytes from 72.21.81.133: icmp_seq=1 ttl=56 time=1.17 ms
    64 bytes from 72.21.81.133: icmp_seq=2 ttl=56 time=1.13 ms
    64 bytes from 72.21.81.133: icmp_seq=3 ttl=56 time=1.23 ms
    64 bytes from 72.21.81.133: icmp_seq=4 ttl=56 time=1.12 ms
    64 bytes from 72.21.81.133: icmp_seq=5 ttl=56 time=1.17 ms
    64 bytes from 72.21.81.133: icmp_seq=6 ttl=56 time=1.23 ms

    I also used a mirror, instead of the normal autoinstall.plesk.com, but this failed at the exact same place. I'm restoring my server to defaults right now to see if by some chance this can help...
     
  7. Jason Oertell

    Jason Oertell Guest

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    I also noticed this:

    Virtuozzo was detected. Trying to connect to VZAgent...Warning! Failed to connect to VZAgent: ioctl: Transport endpoint is not connected

    I'm not certain this is the cause...but I dunno.
     
  8. IgorG

    IgorG Forums Analyst Staff Member

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    You can ignore Virtiuozzo warnings and try to use normal autoinstaller instead mirror.
     
  9. Jason Oertell

    Jason Oertell Guest

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    I've downloaded http://download1.parallels.com/Ples...-ubuntu8.04.build93091016.15_amd64.deb.tar.gz to my sever, extracted using tar zxvf psa_9.3.0-ubuntu8.04.build93091016.15_amd64.deb.tar.gz

    This extracted the files, I re-ran the autoinstaller but it still stalls on Err http://autoinstall.plesk.com hardy/all sw-cp-server 1.0-5.200902131202.ubuntu804
    Connection failed

    Why is this happening? This is beyond infuriating, as nothing that I'm doing is helping. I can't even get the tar.gz file to help at all. I just want to get Plesk installed. I don't see why I'm having so many issues.
     
  10. IgorG

    IgorG Forums Analyst Staff Member

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    After unpacking archive you can install packages directly with dpkg but not with autoinstaller running. Also you can add source http://autoinstall.plesk.com/ubuntu/PSA9/ to /etc/apt/sources.list and install Plesk with

    apt-get update
    apt-get install psa
     
  11. Jason Oertell

    Jason Oertell Guest

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    The autoinstaller adds this already, and doing apt-get install psa, times out on the same packages as the autoinstaller. Here's a pastebin of the errors:

    http://pastebin.com/wxjNLuJ5

    I've even tried dpkg'ing all the debs, but it keeps erroring out on me. Is there a specific order to install the debs? Or is there step by step instructions on how to manually install on Ubuntu?
     
  12. 64bithost.com

    64bithost.com Regular Pleskian

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    upgrade to 9.3 from 8.6, I get the following error

    You are going to have consistent problems with a thirdparty-rpm-CentOS install on Debian even if it Linux because of the distribution packaging. Debian is .deb and Red Hat/CentOS is .rpm You should not mix your installations.

    For best results run Red Hat or CentOS (free). CentOS is a direct distribution of Red Hat. You can do vzup2date if you are running virtuozzo and it updates everything.
     
  13. Jason Oertell

    Jason Oertell Guest

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    I fixed the problem on CentOS. This is a brand new install of Plesk on an Ubuntu Server 8.04. But the same problem (timing out on downloading) is occurring on both.
     
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