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upgrade gone bad

Discussion in 'Plesk for Windows - 8.x and Older' started by webcie, Dec 28, 2007.

  1. webcie

    webcie Guest

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    any suggestions for this error:

    Product: Plesk 8.3 for Microsoft Windows -- Error 1713. Plesk 8.3 for Microsoft Windows cannot install one of its required products. Contact your technical support group. System Error: 1605.

    It was an update ona fully patched server with plesk 8.2 and the additional patch

    jef
     
  2. tomoiaga

    tomoiaga Guest

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    we are having issues with this Plesk 8.3. All servers were down due to this so called update. If 8.2 works fine at you, then forget about 8.3...
     
  3. webcie

    webcie Guest

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    I've created a ticket with support and the problem was caused by a missing windows installer cache for one of the parts of plesk. Since a couple of hours, 8.3 is running very smoothly.

    What kind of problems are you having?



    Jef
     
  4. grfecom

    grfecom Guest

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  5. webcie

    webcie Guest

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    swsoft support solved it for me.
     
  6. grfecom

    grfecom Guest

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    Sweet! But, what was the problem?!! Somebody help please.
     
  7. sergius

    sergius Golden Pleskian

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    Hello webcie,

    What's support ticket number?
     
  8. grfecom

    grfecom Guest

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    Sergius and Webcie,

    I would be very thankful if you could help me with this issue.

    Thank you
     
  9. botsman

    botsman Guest

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    First of all try to run upgrade with log mode:

    <plesk_distrib> /l*v c:\pleskupgradelog.txt

    Once upgrade fails DO NOT CLICK OK on error message, but open created log file , go to the very end and try to see which one component fails to be upgraded. e.g. it would be spamassassin

    Figuring it out, run 8.2 installer, go to Modify and remove issued component. Than try to run upgrade again. If it finishes sucessfully install missed component back.


    If it doesn't help I believe the best way will be to submit ticket to swsoft support.
     
  10. sergius

    sergius Golden Pleskian

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  11. grfecom

    grfecom Guest

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    Hi Sergius,

    Thanks for your comment. I passed that step by recommended solution and it seemed that all is well, but couple of seconds after, another issue came up. Here is the error message and attached are the screen shot of the issue:

    I tried to uninstall the old MySQL ODBC that is already installed with PLESK 8.2; however, when I run the PLESK uninstaller, I do see the MYSQL ODBC, but there is no way to unckeck it. I looked around to see if I can unstall it separately, but no luck. Even I tried to install the newer version of MySQL ODBC, the newer version installer also says that there is older version that can not be uninstalled.

    I don't know WHY this upgrade is very complex, maybe I should take it easy and just have fun with older PLESK 8.2.

    Thanks anyway and your comments are highly appreciated.
     

    Attached Files:

  12. JackL

    JackL Guest

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    Use Microsoft cleanup utility to remove ODBC

    John S.G.
     
  13. grfecom

    grfecom Guest

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  14. grfecom

    grfecom Guest

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    URGENT: The old Plesk 8.2 is not accessible anymore!

    PLEASE HELP!

    There is another issue. All installation steps went well except the last 1 second. I received following error message. The screen shot is also attached FYI.

    I really have no idea what is wrong this time. The old PLESK is not working anymore... I'm almost crying! Please help! :'(

     

    Attached Files:

  15. grfecom

    grfecom Guest

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    Help! Help! Help!

    SWSOFT Support! Please HELP!

    Does anyone have any idea what's the meaning of "Internal Error 2720. 2"?!!
     

    Attached Files:

  16. grfecom

    grfecom Guest

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    If I don't click OK on that dialogue box and login to the PLESK CP, following error report pops-up on the homepage of PLESK 8.3 CP:

    If I press OK, control panel won't be accessible, neither 8.2 nor 8.3!
     
  17. sergius

    sergius Golden Pleskian

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    Hello grfecom,

    Please post support ticket via SWsoft Support Form and send me PM with ticket number.
     
  18. sergius

    sergius Golden Pleskian

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    Hello grfecom,

    We've found the following message in Event Viewer:

    -----------
    Application popup: Warning : PHP Startup: Unable to load dynamic library 'C:\Program Files\SWsoft\Plesk\admin\modules\php_pdo.dll' - The specified module could not be found.
    -----------

    This library actually is absent on your server.
    Please check that all necessary modules of PHP 5.2.4 are in C:\Program Files\SWsoft\Plesk\admin\modules.
     
  19. grfecom

    grfecom Guest

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    Hi Sergius,

    Thank you so much!

    What's the best approch to solve this issue? The PHP that already is on the server originally installed by PLESK itself and we never touched it. I can reinstall it or even install the latest version separately (PHP 5.2.5), but does that anything wrong with Plesk?

    Your advice in this regard is highly appreciated.
     
  20. sergius

    sergius Golden Pleskian

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    Hello again Ehsan,

    We've fixed installation - please pay attention with "Windows Installer CleanUp Utility".

    Now it is necessary to reboot server - please do it and report here about result.
     
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