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Urgent help.. (Starting Plesk: [FAILED])

Discussion in 'Plesk for Linux - 8.x and Older' started by saatchi, Jun 29, 2006.

  1. saatchi

    saatchi Basic Pleskian

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    Hi,

    I upgrade Plesk to 8.0.0 but I cann't access to https://mydomain.com:8443 and it shows "The page cannot be displayed". I tried to check it via shell and I find that psa is not run, so I try to run it, but:


    # /etc/rc.d/init.d/psa status
    psa is stopped



    so:


    # /etc/rc.d/init.d/psa start
    Starting psa-spamassassin service: [ OK ]
    The key is for version 7.5.x, but the product version is 8.0.0
    PHP Fatal error: Unable to start psakey module in Unknown on line 0
    /usr/local/psa/admin/bin/httpsdctl start: httpd could not be started
    Starting Plesk: [FAILED]
    Starting up DrWeb(R) daemon: Dr.Web (R) daemon for Linux/Plesk Edition, version 4.32.2 (2004-11-01)
    Copyright (c) Igor Daniloff, 1992-2004
    Doctor Web Ltd., Moscow, Russia
    Support service: http://support.drweb.com
    To purchase: http://buy.drweb.com

    Engine version: 4.32b
    Loading /var/drweb/bases/drwtoday.vdb - Ok, virus records: 138
    Loading /var/drweb/bases/drw43325.vdb - Ok, virus records: 713
    Loading /var/drweb/bases/drw43324.vdb - Ok, virus records: 655
    Loading /var/drweb/bases/drw43323.vdb - Ok, virus records: 655
    Loading /var/drweb/bases/drw43322.vdb - Ok, virus records: 778
    Loading /var/drweb/bases/drw43321.vdb - Ok, virus records: 846
    Loading /var/drweb/bases/drw43320.vdb - Ok, virus records: 808
    Loading /var/drweb/bases/drw43319.vdb - Ok, virus records: 764
    Loading /var/drweb/bases/drw43318.vdb - Ok, virus records: 838
    Loading /var/drweb/bases/drw432xx.vdb - Ok, virus records: 5681
    Loading /var/drweb/bases/drw43317.vdb - Ok, virus records: 363
    Loading /var/drweb/bases/drw43316.vdb - Ok, virus records: 730
    Loading /var/drweb/bases/drw43315.vdb - Ok, virus records: 627
    Loading /var/drweb/bases/drw43314.vdb - Ok, virus records: 824
    Loading /var/drweb/bases/drw43313.vdb - Ok, virus records: 842
    Loading /var/drweb/bases/drw43312.vdb - Ok, virus records: 830
    Loading /var/drweb/bases/drw43311.vdb - Ok, virus records: 862
    Loading /var/drweb/bases/drw43310.vdb - Ok, virus records: 853
    Loading /var/drweb/bases/drw43309.vdb - Ok, virus records: 733
    Loading /var/drweb/bases/drw43308.vdb - Ok, virus records: 708
    Loading /var/drweb/bases/drw43307.vdb - Ok, virus records: 839
    Loading /var/drweb/bases/drw43306.vdb - Ok, virus records: 930
    Loading /var/drweb/bases/drw43305.vdb - Ok, virus records: 759
    Loading /var/drweb/bases/drw43304.vdb - Ok, virus records: 721
    Loading /var/drweb/bases/drw43303.vdb - Ok, virus records: 638
    Loading /var/drweb/bases/drw43259.vdb - Ok, virus records: 806
    Loading /var/drweb/bases/drw43258.vdb - Ok, virus records: 745
    Loading /var/drweb/bases/drw43257.vdb - Ok, virus records: 720
    Loading /var/drweb/bases/drw43255.vdb - Ok, virus records: 901
    Loading /var/drweb/bases/drw43254.vdb - Ok, virus records: 890
    Loading /var/drweb/bases/drw43251.vdb - Ok, virus records: 714
    Loading /var/drweb/bases/drw43250.vdb - Ok, virus records: 858
    Loading /var/drweb/bases/drw43249.vdb - Ok, virus records: 763
    Loading /var/drweb/bases/drw43247.vdb - Ok, virus records: 652
    Loading /var/drweb/bases/drw43246.vdb - Ok, virus records: 749
    Loading /var/drweb/bases/drw43244.vdb - Ok, virus records: 833
    Loading /var/drweb/bases/drw43243.vdb - Ok, virus records: 630
    Loading /var/drweb/bases/drw43242.vdb - Ok, virus records: 793
    Loading /var/drweb/bases/drw43241.vdb - Ok, virus records: 780
    Loading /var/drweb/bases/drw43240.vdb - Ok, virus records: 435
    Loading /var/drweb/bases/drw43239.vdb - Ok, virus records: 775
    Loading /var/drweb/bases/drw43238.vdb - Ok, virus records: 1011
    Loading /var/drweb/bases/drw43237.vdb - Ok, virus records: 656
    Loading /var/drweb/bases/drw43236.vdb - Ok, virus records: 850
    Loading /var/drweb/bases/drw43235.vdb - Ok, virus records: 1001
    Loading /var/drweb/bases/drw43233.vdb - Ok, virus records: 632
    Loading /var/drweb/bases/drw43232.vdb - Ok, virus records: 516
    Loading /var/drweb/bases/drw43231.vdb - Ok, virus records: 466
    Loading /var/drweb/bases/drw43230.vdb - Ok, virus records: 901
    Loading /var/drweb/bases/drw43229.vdb - Ok, virus records: 632
    Loading /var/drweb/bases/drw43228.vdb - Ok, virus records: 584
    Loading /var/drweb/bases/drw43227.vdb - Ok, virus records: 568
    Loading /var/drweb/bases/drw43226.vdb - Ok, virus records: 533
    Loading /var/drweb/bases/drw43225.vdb - Ok, virus records: 476
    Loading /var/drweb/bases/drw43223.vdb - Ok, virus records: 442
    Loading /var/drweb/bases/drw43222.vdb - Ok, virus records: 371
    Loading /var/drweb/bases/drw43221.vdb - Ok, virus records: 372
    Loading /var/drweb/bases/drw43220.vdb - Ok, virus records: 560
    Loading /var/drweb/bases/drw43219.vdb - Ok, virus records: 412
    Loading /var/drweb/bases/drw43218.vdb - Ok, virus records: 511
    Loading /var/drweb/bases/drw43217.vdb - Ok, virus records: 512
    Loading /var/drweb/bases/drw43216.vdb - Ok, virus records: 507
    Loading /var/drweb/bases/drw43213.vdb - Ok, virus records: 404
    Loading /var/drweb/bases/drw43212.vdb - Ok, virus records: 428
    Loading /var/drweb/bases/drw43211.vdb - Ok, virus records: 494
    Loading /var/drweb/bases/drw43210.vdb - Ok, virus records: 450
    Loading /var/drweb/bases/drw43209.vdb - Ok, virus records: 639
    Loading /var/drweb/bases/drw43207.vdb - Ok, virus records: 620
    Loading /var/drweb/bases/drw43206.vdb - Ok, virus records: 683
    Loading /var/drweb/bases/drw43205.vdb - Ok, virus records: 525
    Loading /var/drweb/bases/drw43204.vdb - Ok, virus records: 607
    Loading /var/drweb/bases/drw43203.vdb - Ok, virus records: 409
    Loading /var/drweb/bases/drw43202.vdb - Ok, virus records: 543
    Loading /var/drweb/bases/drwebase.vdb - Ok, virus records: 51982
    Loading /var/drweb/bases/drw43201.vdb - Ok, virus records: 364
    Total virus records: 105840
    Key file not found!
    Plesk authorization failed: HTTP request error [7]
    Error: Plesk Software not running.
    [FAILED]

    :confused: :confused: :confused:
     
  2. jamesyeeoc

    jamesyeeoc Guest

    0
     
    Looks like you'll need to get an upgraded license key(s) from SWSoft sales.
     
  3. saatchi

    saatchi Basic Pleskian

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    Hi,
    thanks for your answer.

    Everyone that upgrade Plesk, need this action!? I couldn't find any thread like my problem!!

    and if it is,
    How can I get it, immediately?
     
  4. saatchi

    saatchi Basic Pleskian

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    I think that it must able me to login my plesk after upgrading(run psa), but when I loged in, after that, alert me warning about licence key. Isn't it?

    at the moment, my psa has down, completely!
     
  5. jamesyeeoc

    jamesyeeoc Guest

    0
     
    No, not everyone has this problem. I originally posted going by your post
    Did you make sure you were 'eligible' for a 'free' upgrade to 8.0 before doing the upgrade?

    Yes, normally you would do the upgrade, then in the CP you would select the Retrieve Keys option from within License Manager.

    If you have a paid SUS, then I would open a ticket with SWSoft and have them take a look via SSH.

    There also could have been something during the upgrade process which didn't happen properly. You may want to try running the autoinstaller script manually and see if that clears it up, and hopefully not make it worse....

    Ahhh, to be on the bleeding edge of new releases...
     
  6. saatchi

    saatchi Basic Pleskian

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    ok, I've to check it with plesk reseller that I payed to him.

    If I get a new key, what am I to do? How can I solve my problem after that? I've just access to my server via shell.
     
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