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Urgent help.. (Starting Plesk: [FAILED])

saatchi

Basic Pleskian
Hi,

I upgrade Plesk to 8.0.0 but I cann't access to https://mydomain.com:8443 and it shows "The page cannot be displayed". I tried to check it via shell and I find that psa is not run, so I try to run it, but:


# /etc/rc.d/init.d/psa status
psa is stopped



so:


# /etc/rc.d/init.d/psa start
Starting psa-spamassassin service: [ OK ]
The key is for version 7.5.x, but the product version is 8.0.0
PHP Fatal error: Unable to start psakey module in Unknown on line 0
/usr/local/psa/admin/bin/httpsdctl start: httpd could not be started
Starting Plesk: [FAILED]
Starting up DrWeb(R) daemon: Dr.Web (R) daemon for Linux/Plesk Edition, version 4.32.2 (2004-11-01)
Copyright (c) Igor Daniloff, 1992-2004
Doctor Web Ltd., Moscow, Russia
Support service: http://support.drweb.com
To purchase: http://buy.drweb.com

Engine version: 4.32b
Loading /var/drweb/bases/drwtoday.vdb - Ok, virus records: 138
Loading /var/drweb/bases/drw43325.vdb - Ok, virus records: 713
Loading /var/drweb/bases/drw43324.vdb - Ok, virus records: 655
Loading /var/drweb/bases/drw43323.vdb - Ok, virus records: 655
Loading /var/drweb/bases/drw43322.vdb - Ok, virus records: 778
Loading /var/drweb/bases/drw43321.vdb - Ok, virus records: 846
Loading /var/drweb/bases/drw43320.vdb - Ok, virus records: 808
Loading /var/drweb/bases/drw43319.vdb - Ok, virus records: 764
Loading /var/drweb/bases/drw43318.vdb - Ok, virus records: 838
Loading /var/drweb/bases/drw432xx.vdb - Ok, virus records: 5681
Loading /var/drweb/bases/drw43317.vdb - Ok, virus records: 363
Loading /var/drweb/bases/drw43316.vdb - Ok, virus records: 730
Loading /var/drweb/bases/drw43315.vdb - Ok, virus records: 627
Loading /var/drweb/bases/drw43314.vdb - Ok, virus records: 824
Loading /var/drweb/bases/drw43313.vdb - Ok, virus records: 842
Loading /var/drweb/bases/drw43312.vdb - Ok, virus records: 830
Loading /var/drweb/bases/drw43311.vdb - Ok, virus records: 862
Loading /var/drweb/bases/drw43310.vdb - Ok, virus records: 853
Loading /var/drweb/bases/drw43309.vdb - Ok, virus records: 733
Loading /var/drweb/bases/drw43308.vdb - Ok, virus records: 708
Loading /var/drweb/bases/drw43307.vdb - Ok, virus records: 839
Loading /var/drweb/bases/drw43306.vdb - Ok, virus records: 930
Loading /var/drweb/bases/drw43305.vdb - Ok, virus records: 759
Loading /var/drweb/bases/drw43304.vdb - Ok, virus records: 721
Loading /var/drweb/bases/drw43303.vdb - Ok, virus records: 638
Loading /var/drweb/bases/drw43259.vdb - Ok, virus records: 806
Loading /var/drweb/bases/drw43258.vdb - Ok, virus records: 745
Loading /var/drweb/bases/drw43257.vdb - Ok, virus records: 720
Loading /var/drweb/bases/drw43255.vdb - Ok, virus records: 901
Loading /var/drweb/bases/drw43254.vdb - Ok, virus records: 890
Loading /var/drweb/bases/drw43251.vdb - Ok, virus records: 714
Loading /var/drweb/bases/drw43250.vdb - Ok, virus records: 858
Loading /var/drweb/bases/drw43249.vdb - Ok, virus records: 763
Loading /var/drweb/bases/drw43247.vdb - Ok, virus records: 652
Loading /var/drweb/bases/drw43246.vdb - Ok, virus records: 749
Loading /var/drweb/bases/drw43244.vdb - Ok, virus records: 833
Loading /var/drweb/bases/drw43243.vdb - Ok, virus records: 630
Loading /var/drweb/bases/drw43242.vdb - Ok, virus records: 793
Loading /var/drweb/bases/drw43241.vdb - Ok, virus records: 780
Loading /var/drweb/bases/drw43240.vdb - Ok, virus records: 435
Loading /var/drweb/bases/drw43239.vdb - Ok, virus records: 775
Loading /var/drweb/bases/drw43238.vdb - Ok, virus records: 1011
Loading /var/drweb/bases/drw43237.vdb - Ok, virus records: 656
Loading /var/drweb/bases/drw43236.vdb - Ok, virus records: 850
Loading /var/drweb/bases/drw43235.vdb - Ok, virus records: 1001
Loading /var/drweb/bases/drw43233.vdb - Ok, virus records: 632
Loading /var/drweb/bases/drw43232.vdb - Ok, virus records: 516
Loading /var/drweb/bases/drw43231.vdb - Ok, virus records: 466
Loading /var/drweb/bases/drw43230.vdb - Ok, virus records: 901
Loading /var/drweb/bases/drw43229.vdb - Ok, virus records: 632
Loading /var/drweb/bases/drw43228.vdb - Ok, virus records: 584
Loading /var/drweb/bases/drw43227.vdb - Ok, virus records: 568
Loading /var/drweb/bases/drw43226.vdb - Ok, virus records: 533
Loading /var/drweb/bases/drw43225.vdb - Ok, virus records: 476
Loading /var/drweb/bases/drw43223.vdb - Ok, virus records: 442
Loading /var/drweb/bases/drw43222.vdb - Ok, virus records: 371
Loading /var/drweb/bases/drw43221.vdb - Ok, virus records: 372
Loading /var/drweb/bases/drw43220.vdb - Ok, virus records: 560
Loading /var/drweb/bases/drw43219.vdb - Ok, virus records: 412
Loading /var/drweb/bases/drw43218.vdb - Ok, virus records: 511
Loading /var/drweb/bases/drw43217.vdb - Ok, virus records: 512
Loading /var/drweb/bases/drw43216.vdb - Ok, virus records: 507
Loading /var/drweb/bases/drw43213.vdb - Ok, virus records: 404
Loading /var/drweb/bases/drw43212.vdb - Ok, virus records: 428
Loading /var/drweb/bases/drw43211.vdb - Ok, virus records: 494
Loading /var/drweb/bases/drw43210.vdb - Ok, virus records: 450
Loading /var/drweb/bases/drw43209.vdb - Ok, virus records: 639
Loading /var/drweb/bases/drw43207.vdb - Ok, virus records: 620
Loading /var/drweb/bases/drw43206.vdb - Ok, virus records: 683
Loading /var/drweb/bases/drw43205.vdb - Ok, virus records: 525
Loading /var/drweb/bases/drw43204.vdb - Ok, virus records: 607
Loading /var/drweb/bases/drw43203.vdb - Ok, virus records: 409
Loading /var/drweb/bases/drw43202.vdb - Ok, virus records: 543
Loading /var/drweb/bases/drwebase.vdb - Ok, virus records: 51982
Loading /var/drweb/bases/drw43201.vdb - Ok, virus records: 364
Total virus records: 105840
Key file not found!
Plesk authorization failed: HTTP request error [7]
Error: Plesk Software not running.
[FAILED]

:confused: :confused: :confused:
 
Looks like you'll need to get an upgraded license key(s) from SWSoft sales.
 
Hi,
thanks for your answer.

Everyone that upgrade Plesk, need this action!? I couldn't find any thread like my problem!!

and if it is,
How can I get it, immediately?
 
I think that it must able me to login my plesk after upgrading(run psa), but when I loged in, after that, alert me warning about licence key. Isn't it?

at the moment, my psa has down, completely!
 
No, not everyone has this problem. I originally posted going by your post
The key is for version 7.5.x, but the product version is 8.0.0
PHP Fatal error: Unable to start psakey module in Unknown on line 0
Did you make sure you were 'eligible' for a 'free' upgrade to 8.0 before doing the upgrade?

Yes, normally you would do the upgrade, then in the CP you would select the Retrieve Keys option from within License Manager.

If you have a paid SUS, then I would open a ticket with SWSoft and have them take a look via SSH.

There also could have been something during the upgrade process which didn't happen properly. You may want to try running the autoinstaller script manually and see if that clears it up, and hopefully not make it worse....

Ahhh, to be on the bleeding edge of new releases...
 
ok, I've to check it with plesk reseller that I payed to him.

If I get a new key, what am I to do? How can I solve my problem after that? I've just access to my server via shell.
 
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