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Urgent help.. (Starting Plesk: [FAILED])

Discussion in 'Plesk for Linux - 8.x and Older' started by saatchi, Jun 29, 2006.

  1. saatchi

    saatchi Basic Pleskian

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    Hi,

    I upgrade Plesk to 8.0.0 but I cann't access to https://mydomain.com:8443 and it shows "The page cannot be displayed". I tried to check it via shell and I find that psa is not run, so I try to run it, but:


    # /etc/rc.d/init.d/psa status
    psa is stopped



    so:


    # /etc/rc.d/init.d/psa start
    Starting psa-spamassassin service: [ OK ]
    The key is for version 7.5.x, but the product version is 8.0.0
    PHP Fatal error: Unable to start psakey module in Unknown on line 0
    /usr/local/psa/admin/bin/httpsdctl start: httpd could not be started
    Starting Plesk: [FAILED]
    Starting up DrWeb(R) daemon: Dr.Web (R) daemon for Linux/Plesk Edition, version 4.32.2 (2004-11-01)
    Copyright (c) Igor Daniloff, 1992-2004
    Doctor Web Ltd., Moscow, Russia
    Support service: http://support.drweb.com
    To purchase: http://buy.drweb.com

    Engine version: 4.32b
    Loading /var/drweb/bases/drwtoday.vdb - Ok, virus records: 138
    Loading /var/drweb/bases/drw43325.vdb - Ok, virus records: 713
    Loading /var/drweb/bases/drw43324.vdb - Ok, virus records: 655
    Loading /var/drweb/bases/drw43323.vdb - Ok, virus records: 655
    Loading /var/drweb/bases/drw43322.vdb - Ok, virus records: 778
    Loading /var/drweb/bases/drw43321.vdb - Ok, virus records: 846
    Loading /var/drweb/bases/drw43320.vdb - Ok, virus records: 808
    Loading /var/drweb/bases/drw43319.vdb - Ok, virus records: 764
    Loading /var/drweb/bases/drw43318.vdb - Ok, virus records: 838
    Loading /var/drweb/bases/drw432xx.vdb - Ok, virus records: 5681
    Loading /var/drweb/bases/drw43317.vdb - Ok, virus records: 363
    Loading /var/drweb/bases/drw43316.vdb - Ok, virus records: 730
    Loading /var/drweb/bases/drw43315.vdb - Ok, virus records: 627
    Loading /var/drweb/bases/drw43314.vdb - Ok, virus records: 824
    Loading /var/drweb/bases/drw43313.vdb - Ok, virus records: 842
    Loading /var/drweb/bases/drw43312.vdb - Ok, virus records: 830
    Loading /var/drweb/bases/drw43311.vdb - Ok, virus records: 862
    Loading /var/drweb/bases/drw43310.vdb - Ok, virus records: 853
    Loading /var/drweb/bases/drw43309.vdb - Ok, virus records: 733
    Loading /var/drweb/bases/drw43308.vdb - Ok, virus records: 708
    Loading /var/drweb/bases/drw43307.vdb - Ok, virus records: 839
    Loading /var/drweb/bases/drw43306.vdb - Ok, virus records: 930
    Loading /var/drweb/bases/drw43305.vdb - Ok, virus records: 759
    Loading /var/drweb/bases/drw43304.vdb - Ok, virus records: 721
    Loading /var/drweb/bases/drw43303.vdb - Ok, virus records: 638
    Loading /var/drweb/bases/drw43259.vdb - Ok, virus records: 806
    Loading /var/drweb/bases/drw43258.vdb - Ok, virus records: 745
    Loading /var/drweb/bases/drw43257.vdb - Ok, virus records: 720
    Loading /var/drweb/bases/drw43255.vdb - Ok, virus records: 901
    Loading /var/drweb/bases/drw43254.vdb - Ok, virus records: 890
    Loading /var/drweb/bases/drw43251.vdb - Ok, virus records: 714
    Loading /var/drweb/bases/drw43250.vdb - Ok, virus records: 858
    Loading /var/drweb/bases/drw43249.vdb - Ok, virus records: 763
    Loading /var/drweb/bases/drw43247.vdb - Ok, virus records: 652
    Loading /var/drweb/bases/drw43246.vdb - Ok, virus records: 749
    Loading /var/drweb/bases/drw43244.vdb - Ok, virus records: 833
    Loading /var/drweb/bases/drw43243.vdb - Ok, virus records: 630
    Loading /var/drweb/bases/drw43242.vdb - Ok, virus records: 793
    Loading /var/drweb/bases/drw43241.vdb - Ok, virus records: 780
    Loading /var/drweb/bases/drw43240.vdb - Ok, virus records: 435
    Loading /var/drweb/bases/drw43239.vdb - Ok, virus records: 775
    Loading /var/drweb/bases/drw43238.vdb - Ok, virus records: 1011
    Loading /var/drweb/bases/drw43237.vdb - Ok, virus records: 656
    Loading /var/drweb/bases/drw43236.vdb - Ok, virus records: 850
    Loading /var/drweb/bases/drw43235.vdb - Ok, virus records: 1001
    Loading /var/drweb/bases/drw43233.vdb - Ok, virus records: 632
    Loading /var/drweb/bases/drw43232.vdb - Ok, virus records: 516
    Loading /var/drweb/bases/drw43231.vdb - Ok, virus records: 466
    Loading /var/drweb/bases/drw43230.vdb - Ok, virus records: 901
    Loading /var/drweb/bases/drw43229.vdb - Ok, virus records: 632
    Loading /var/drweb/bases/drw43228.vdb - Ok, virus records: 584
    Loading /var/drweb/bases/drw43227.vdb - Ok, virus records: 568
    Loading /var/drweb/bases/drw43226.vdb - Ok, virus records: 533
    Loading /var/drweb/bases/drw43225.vdb - Ok, virus records: 476
    Loading /var/drweb/bases/drw43223.vdb - Ok, virus records: 442
    Loading /var/drweb/bases/drw43222.vdb - Ok, virus records: 371
    Loading /var/drweb/bases/drw43221.vdb - Ok, virus records: 372
    Loading /var/drweb/bases/drw43220.vdb - Ok, virus records: 560
    Loading /var/drweb/bases/drw43219.vdb - Ok, virus records: 412
    Loading /var/drweb/bases/drw43218.vdb - Ok, virus records: 511
    Loading /var/drweb/bases/drw43217.vdb - Ok, virus records: 512
    Loading /var/drweb/bases/drw43216.vdb - Ok, virus records: 507
    Loading /var/drweb/bases/drw43213.vdb - Ok, virus records: 404
    Loading /var/drweb/bases/drw43212.vdb - Ok, virus records: 428
    Loading /var/drweb/bases/drw43211.vdb - Ok, virus records: 494
    Loading /var/drweb/bases/drw43210.vdb - Ok, virus records: 450
    Loading /var/drweb/bases/drw43209.vdb - Ok, virus records: 639
    Loading /var/drweb/bases/drw43207.vdb - Ok, virus records: 620
    Loading /var/drweb/bases/drw43206.vdb - Ok, virus records: 683
    Loading /var/drweb/bases/drw43205.vdb - Ok, virus records: 525
    Loading /var/drweb/bases/drw43204.vdb - Ok, virus records: 607
    Loading /var/drweb/bases/drw43203.vdb - Ok, virus records: 409
    Loading /var/drweb/bases/drw43202.vdb - Ok, virus records: 543
    Loading /var/drweb/bases/drwebase.vdb - Ok, virus records: 51982
    Loading /var/drweb/bases/drw43201.vdb - Ok, virus records: 364
    Total virus records: 105840
    Key file not found!
    Plesk authorization failed: HTTP request error [7]
    Error: Plesk Software not running.
    [FAILED]



    Please help me to solve it, ASAP.
     
  2. DCNet_James

    DCNet_James Guest

    0
     
    Dude you need to upgrade your key...

    Problem is here:
    # /etc/rc.d/init.d/psa start
    Starting psa-spamassassin service: [ OK ]
    The key is for version 7.5.x, but the product version is 8.0.0

    Either your versions file is corrupted or you didn't upgrade your key to an 8 compatible key. Its trying to use your 7.x key but is running version 8.

    Another make sure you had the latest patch, I think it was patch 7 for 7.5.4 that added the needed code to be able to upgrade to PSA 8. See note:
    NOTE: The latest version of Plesk 7.5.4 (including patches) is required to upgrade to Plesk 8.0 for Linux/Unix. Please click here to download or use Autoupdate feature in your Plesk control panel.

    Use this link to upgrade your key:
    https://register.swsoft.com/key_upgrade/

    You need to upgrade your key otherwise it won't run properly on your old key.

    Thx
    James
     
  3. saatchi

    saatchi Basic Pleskian

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    Thanks james,

    I know about the key. But I think that I've to switch to plesk 8.0.0 and after that, in the server panel, I use my new key. But at the moment, I cann't access to my any :8443 url.

    Fortunately, port 80 is working and my domains aren't down.

    :confused:
     
  4. DCNet_James

    DCNet_James Guest

    0
     
    Generally the key file comes in a shell script form. If you have root on your box, you should be able to install the key file manually from a shell prompt. Thats how I've always done it. Depending on SW-Soft's software to do it for you, not so good.

    :)

    Just my thoughts.

    J
     
  5. saatchi

    saatchi Basic Pleskian

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    Joined:
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    aaah, ok. But how does it work. Could you please explain it for me.

    tanx :)
     
  6. DCNet_James

    DCNet_James Guest

    0
     
    If you have a key file that SW-Soft sent you via email, or you downloaded that has a .sh file extension (I believe they all do), thats simply an install shell script to load the key into place.

    FTP your key up to your server and then...
    SSH/Telnet/Console your server and from a command line as root execute the following:

    /bin/sh plskwhatever.sh

    If you just have a key file there is probably a work around, but I've never in the 3 years I've used PSA seen a key sent in any other form than a shell script. As I said there is probably a work around to install the raw key.

    I can look that up for you if you'd like.

    J
     
  7. trasschaertK

    trasschaertK Guest

    0
     
    Hi,

    I've the same problem:


    [root@ik56038 ~]# /etc/init.d/psa start
    Starting psa-spamassassin service: [ OK ]
    The key is for version 7.5.x, but the product version is 8.0.0
    PHP Fatal error: Unable to start psakey module in Unknown on line 0
    /usr/local/psa/admin/bin/httpsdctl start: httpd could not be started
    Starting Plesk: [ÉCHOUÉ]
    Starting up drwebd: Dr.Web (R) daemon for Linux/Plesk Edition v4.33 (4.33.0.09211)
    Copyright (c) Igor Daniloff, 1992-2005
    Doctor Web, Ltd., Moscow, Russia
    Support service: http://support.drweb.com
    To purchase: http://buy.drweb.com

    Daemon version: 4.33.0 <API:2.1>
    Engine version: 4.33 <API:2.1>
    Loading /var/drweb/bases/drwtoday.vdb - Ok, virus records: 138
    Loading /var/drweb/bases/drw43327.vdb - Ok, virus records: 958
    Loading /var/drweb/bases/drw43326.vdb - Ok, virus records: 793
    Loading /var/drweb/bases/drw43325.vdb - Ok, virus records: 713
    Loading /var/drweb/bases/drw43324.vdb - Ok, virus records: 655
    Loading /var/drweb/bases/drw43323.vdb - Ok, virus records: 655
    Loading /var/drweb/bases/drw43322.vdb - Ok, virus records: 778
    Loading /var/drweb/bases/drw43321.vdb - Ok, virus records: 846
    Loading /var/drweb/bases/drw43320.vdb - Ok, virus records: 808
    Loading /var/drweb/bases/drw43319.vdb - Ok, virus records: 764
    Loading /var/drweb/bases/drw43318.vdb - Ok, virus records: 838
    Loading /var/drweb/bases/drw43317.vdb - Ok, virus records: 363
    Loading /var/drweb/bases/drw43316.vdb - Ok, virus records: 730
    Loading /var/drweb/bases/drw43315.vdb - Ok, virus records: 627
    Loading /var/drweb/bases/drw43314.vdb - Ok, virus records: 824
    Loading /var/drweb/bases/drw43313.vdb - Ok, virus records: 842
    Loading /var/drweb/bases/drw43312.vdb - Ok, virus records: 830
    Loading /var/drweb/bases/drw43311.vdb - Ok, virus records: 862
    Loading /var/drweb/bases/drw43310.vdb - Ok, virus records: 853
    Loading /var/drweb/bases/drw43309.vdb - Ok, virus records: 733
    Loading /var/drweb/bases/drw43308.vdb - Ok, virus records: 708
    Loading /var/drweb/bases/drw43307.vdb - Ok, virus records: 839
    Loading /var/drweb/bases/drw43306.vdb - Ok, virus records: 930
    Loading /var/drweb/bases/drw43305.vdb - Ok, virus records: 760
    Loading /var/drweb/bases/drw43304.vdb - Ok, virus records: 721
    Loading /var/drweb/bases/drw43303.vdb - Ok, virus records: 638
    Loading /var/drweb/bases/drw43302.vdb - Ok, virus records: 806
    Loading /var/drweb/bases/drw43301.vdb - Ok, virus records: 504
    Loading /var/drweb/bases/drw43300.vdb - Ok, virus records: 24
    Loading /var/drweb/bases/drwebase.vdb - Ok, virus records: 78675
    Loading /var/drweb/bases/drwrisky.vdb - Ok, virus records: 1271
    Loading /var/drweb/bases/drwnasty.vdb - Ok, virus records: 4886
    Total virus records: 105372
    Key file: /opt/drweb/drweb32.key - Key file not found!
    A path to a valid license key file does not specified.
    Plesk authorization failed: HTTP request error [7]
    Error: Plesk Software not running.


    I receive a new licence key.
    i've load it by ftp to the server.
    It doesn't look like a shel script ...

    [root@ik56038 httpdocs]# sh PLSK.01376653.0002
    PLSK.01376653.0002: line 1: -----BEGIN: command not found
    PLSK.01376653.0002: line 2: Key: command not found
    PLSK.01376653.0002: line 3: Ability: command not found
    PLSK.01376653.0002: line 4: Ability: command not found
    PLSK.01376653.0002: line 5: Ability: command not found
    PLSK.01376653.0002: line 6: Ability: command not found
    PLSK.01376653.0002: line 7: Ability: command not found
    PLSK.01376653.0002: line 8: Ability: command not found
    PLSK.01376653.0002: line 9: Ability: command not found
    PLSK.01376653.0002: line 10: Ability: command not found
    PLSK.01376653.0002: line 11: Action: command not found
    PLSK.01376653.0002: line 12: Additional: command not found
    PLSK.01376653.0002: line 13: Ask: command not found
    PLSK.01376653.0002: line 14: Autoinstaller: command not found
    PLSK.01376653.0002: line 15: Backward: command not found
    PLSK.01376653.0002: line 16: Client: command not found
    PLSK.01376653.0002: line 17: Clients: command not found
    PLSK.01376653.0002: line 18: Detailed: command not found
    PLSK.01376653.0002: line 19: Domain: command not found
    PLSK.01376653.0002: line 20: DrWeb:: command not found
    PLSK.01376653.0002: line 21: syntax error near unexpected token `('
    PLSK.01376653.0002: line 21: `Expiration date (GMT): 20110225'

    How can i use thi licence. I've no acces to plesk interface.
     
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