Urgent help.. (Starting Plesk: [FAILED])

[saatchi]

Hi,

I upgrade Plesk to 8.0.0 but I cann't access to https://mydomain.com:8443 and it shows "The page cannot be displayed". I tried to check it via shell and I find that psa is not run, so I try to run it, but:


# /etc/rc.d/init.d/psa status
psa is stopped



so:


# /etc/rc.d/init.d/psa start
Starting psa-spamassassin service: [ OK ]
The key is for version 7.5.x, but the product version is 8.0.0
PHP Fatal error: Unable to start psakey module in Unknown on line 0
/usr/local/psa/admin/bin/httpsdctl start: httpd could not be started
Starting Plesk: [FAILED]
Starting up DrWeb(R) daemon: Dr.Web (R) daemon for Linux/Plesk Edition, version 4.32.2 (2004-11-01)
Copyright (c) Igor Daniloff, 1992-2004
Doctor Web Ltd., Moscow, Russia
Support service: http://support.drweb.com
To purchase: http://buy.drweb.com

Engine version: 4.32b
Loading /var/drweb/bases/drwtoday.vdb - Ok, virus records: 138
Loading /var/drweb/bases/drw43325.vdb - Ok, virus records: 713
Loading /var/drweb/bases/drw43324.vdb - Ok, virus records: 655
Loading /var/drweb/bases/drw43323.vdb - Ok, virus records: 655
Loading /var/drweb/bases/drw43322.vdb - Ok, virus records: 778
Loading /var/drweb/bases/drw43321.vdb - Ok, virus records: 846
Loading /var/drweb/bases/drw43320.vdb - Ok, virus records: 808
Loading /var/drweb/bases/drw43319.vdb - Ok, virus records: 764
Loading /var/drweb/bases/drw43318.vdb - Ok, virus records: 838
Loading /var/drweb/bases/drw432xx.vdb - Ok, virus records: 5681
Loading /var/drweb/bases/drw43317.vdb - Ok, virus records: 363
Loading /var/drweb/bases/drw43316.vdb - Ok, virus records: 730
Loading /var/drweb/bases/drw43315.vdb - Ok, virus records: 627
Loading /var/drweb/bases/drw43314.vdb - Ok, virus records: 824
Loading /var/drweb/bases/drw43313.vdb - Ok, virus records: 842
Loading /var/drweb/bases/drw43312.vdb - Ok, virus records: 830
Loading /var/drweb/bases/drw43311.vdb - Ok, virus records: 862
Loading /var/drweb/bases/drw43310.vdb - Ok, virus records: 853
Loading /var/drweb/bases/drw43309.vdb - Ok, virus records: 733
Loading /var/drweb/bases/drw43308.vdb - Ok, virus records: 708
Loading /var/drweb/bases/drw43307.vdb - Ok, virus records: 839
Loading /var/drweb/bases/drw43306.vdb - Ok, virus records: 930
Loading /var/drweb/bases/drw43305.vdb - Ok, virus records: 759
Loading /var/drweb/bases/drw43304.vdb - Ok, virus records: 721
Loading /var/drweb/bases/drw43303.vdb - Ok, virus records: 638
Loading /var/drweb/bases/drw43259.vdb - Ok, virus records: 806
Loading /var/drweb/bases/drw43258.vdb - Ok, virus records: 745
Loading /var/drweb/bases/drw43257.vdb - Ok, virus records: 720
Loading /var/drweb/bases/drw43255.vdb - Ok, virus records: 901
Loading /var/drweb/bases/drw43254.vdb - Ok, virus records: 890
Loading /var/drweb/bases/drw43251.vdb - Ok, virus records: 714
Loading /var/drweb/bases/drw43250.vdb - Ok, virus records: 858
Loading /var/drweb/bases/drw43249.vdb - Ok, virus records: 763
Loading /var/drweb/bases/drw43247.vdb - Ok, virus records: 652
Loading /var/drweb/bases/drw43246.vdb - Ok, virus records: 749
Loading /var/drweb/bases/drw43244.vdb - Ok, virus records: 833
Loading /var/drweb/bases/drw43243.vdb - Ok, virus records: 630
Loading /var/drweb/bases/drw43242.vdb - Ok, virus records: 793
Loading /var/drweb/bases/drw43241.vdb - Ok, virus records: 780
Loading /var/drweb/bases/drw43240.vdb - Ok, virus records: 435
Loading /var/drweb/bases/drw43239.vdb - Ok, virus records: 775
Loading /var/drweb/bases/drw43238.vdb - Ok, virus records: 1011
Loading /var/drweb/bases/drw43237.vdb - Ok, virus records: 656
Loading /var/drweb/bases/drw43236.vdb - Ok, virus records: 850
Loading /var/drweb/bases/drw43235.vdb - Ok, virus records: 1001
Loading /var/drweb/bases/drw43233.vdb - Ok, virus records: 632
Loading /var/drweb/bases/drw43232.vdb - Ok, virus records: 516
Loading /var/drweb/bases/drw43231.vdb - Ok, virus records: 466
Loading /var/drweb/bases/drw43230.vdb - Ok, virus records: 901
Loading /var/drweb/bases/drw43229.vdb - Ok, virus records: 632
Loading /var/drweb/bases/drw43228.vdb - Ok, virus records: 584
Loading /var/drweb/bases/drw43227.vdb - Ok, virus records: 568
Loading /var/drweb/bases/drw43226.vdb - Ok, virus records: 533
Loading /var/drweb/bases/drw43225.vdb - Ok, virus records: 476
Loading /var/drweb/bases/drw43223.vdb - Ok, virus records: 442
Loading /var/drweb/bases/drw43222.vdb - Ok, virus records: 371
Loading /var/drweb/bases/drw43221.vdb - Ok, virus records: 372
Loading /var/drweb/bases/drw43220.vdb - Ok, virus records: 560
Loading /var/drweb/bases/drw43219.vdb - Ok, virus records: 412
Loading /var/drweb/bases/drw43218.vdb - Ok, virus records: 511
Loading /var/drweb/bases/drw43217.vdb - Ok, virus records: 512
Loading /var/drweb/bases/drw43216.vdb - Ok, virus records: 507
Loading /var/drweb/bases/drw43213.vdb - Ok, virus records: 404
Loading /var/drweb/bases/drw43212.vdb - Ok, virus records: 428
Loading /var/drweb/bases/drw43211.vdb - Ok, virus records: 494
Loading /var/drweb/bases/drw43210.vdb - Ok, virus records: 450
Loading /var/drweb/bases/drw43209.vdb - Ok, virus records: 639
Loading /var/drweb/bases/drw43207.vdb - Ok, virus records: 620
Loading /var/drweb/bases/drw43206.vdb - Ok, virus records: 683
Loading /var/drweb/bases/drw43205.vdb - Ok, virus records: 525
Loading /var/drweb/bases/drw43204.vdb - Ok, virus records: 607
Loading /var/drweb/bases/drw43203.vdb - Ok, virus records: 409
Loading /var/drweb/bases/drw43202.vdb - Ok, virus records: 543
Loading /var/drweb/bases/drwebase.vdb - Ok, virus records: 51982
Loading /var/drweb/bases/drw43201.vdb - Ok, virus records: 364
Total virus records: 105840
Key file not found!
Plesk authorization failed: HTTP request error [7]
Error: Plesk Software not running.
[FAILED]



Please help me to solve it, ASAP.

 

[DCNet_James]

Dude you need to upgrade your key...

Problem is here:
# /etc/rc.d/init.d/psa start
Starting psa-spamassassin service: [ OK ]
The key is for version 7.5.x, but the product version is 8.0.0

Either your versions file is corrupted or you didn't upgrade your key to an 8 compatible key. Its trying to use your 7.x key but is running version 8.

Another make sure you had the latest patch, I think it was patch 7 for 7.5.4 that added the needed code to be able to upgrade to PSA 8. See note:
NOTE: The latest version of Plesk 7.5.4 (including patches) is required to upgrade to Plesk 8.0 for Linux/Unix. Please click here to download or use Autoupdate feature in your Plesk control panel.

Use this link to upgrade your key:
https://register.swsoft.com/key_upgrade/

You need to upgrade your key otherwise it won't run properly on your old key.

Thx
James

 

[saatchi]

Thanks james,

I know about the key. But I think that I've to switch to plesk 8.0.0 and after that, in the server panel, I use my new key. But at the moment, I cann't access to my any :8443 url.

Fortunately, port 80 is working and my domains aren't down.

 

[DCNet_James]

Generally the key file comes in a shell script form. If you have root on your box, you should be able to install the key file manually from a shell prompt. Thats how I've always done it. Depending on SW-Soft's software to do it for you, not so good.



Just my thoughts.

J

 

[saatchi]

aaah, ok. But how does it work. Could you please explain it for me.

tanx

 

[DCNet_James]

If you have a key file that SW-Soft sent you via email, or you downloaded that has a .sh file extension (I believe they all do), thats simply an install shell script to load the key into place.

FTP your key up to your server and then...
SSH/Telnet/Console your server and from a command line as root execute the following:

/bin/sh plskwhatever.sh

If you just have a key file there is probably a work around, but I've never in the 3 years I've used PSA seen a key sent in any other form than a shell script. As I said there is probably a work around to install the raw key.

I can look that up for you if you'd like.

J

 

[trasschaertK]

Hi,

I've the same problem:


[root@ik56038 ~]# /etc/init.d/psa start
Starting psa-spamassassin service: [ OK ]
The key is for version 7.5.x, but the product version is 8.0.0
PHP Fatal error: Unable to start psakey module in Unknown on line 0
/usr/local/psa/admin/bin/httpsdctl start: httpd could not be started
Starting Plesk: [ÉCHOUÉ]
Starting up drwebd: Dr.Web (R) daemon for Linux/Plesk Edition v4.33 (4.33.0.09211)
Copyright (c) Igor Daniloff, 1992-2005
Doctor Web, Ltd., Moscow, Russia
Support service: http://support.drweb.com
To purchase: http://buy.drweb.com

Daemon version: 4.33.0 <API:2.1>
Engine version: 4.33 <API:2.1>
Loading /var/drweb/bases/drwtoday.vdb - Ok, virus records: 138
Loading /var/drweb/bases/drw43327.vdb - Ok, virus records: 958
Loading /var/drweb/bases/drw43326.vdb - Ok, virus records: 793
Loading /var/drweb/bases/drw43325.vdb - Ok, virus records: 713
Loading /var/drweb/bases/drw43324.vdb - Ok, virus records: 655
Loading /var/drweb/bases/drw43323.vdb - Ok, virus records: 655
Loading /var/drweb/bases/drw43322.vdb - Ok, virus records: 778
Loading /var/drweb/bases/drw43321.vdb - Ok, virus records: 846
Loading /var/drweb/bases/drw43320.vdb - Ok, virus records: 808
Loading /var/drweb/bases/drw43319.vdb - Ok, virus records: 764
Loading /var/drweb/bases/drw43318.vdb - Ok, virus records: 838
Loading /var/drweb/bases/drw43317.vdb - Ok, virus records: 363
Loading /var/drweb/bases/drw43316.vdb - Ok, virus records: 730
Loading /var/drweb/bases/drw43315.vdb - Ok, virus records: 627
Loading /var/drweb/bases/drw43314.vdb - Ok, virus records: 824
Loading /var/drweb/bases/drw43313.vdb - Ok, virus records: 842
Loading /var/drweb/bases/drw43312.vdb - Ok, virus records: 830
Loading /var/drweb/bases/drw43311.vdb - Ok, virus records: 862
Loading /var/drweb/bases/drw43310.vdb - Ok, virus records: 853
Loading /var/drweb/bases/drw43309.vdb - Ok, virus records: 733
Loading /var/drweb/bases/drw43308.vdb - Ok, virus records: 708
Loading /var/drweb/bases/drw43307.vdb - Ok, virus records: 839
Loading /var/drweb/bases/drw43306.vdb - Ok, virus records: 930
Loading /var/drweb/bases/drw43305.vdb - Ok, virus records: 760
Loading /var/drweb/bases/drw43304.vdb - Ok, virus records: 721
Loading /var/drweb/bases/drw43303.vdb - Ok, virus records: 638
Loading /var/drweb/bases/drw43302.vdb - Ok, virus records: 806
Loading /var/drweb/bases/drw43301.vdb - Ok, virus records: 504
Loading /var/drweb/bases/drw43300.vdb - Ok, virus records: 24
Loading /var/drweb/bases/drwebase.vdb - Ok, virus records: 78675
Loading /var/drweb/bases/drwrisky.vdb - Ok, virus records: 1271
Loading /var/drweb/bases/drwnasty.vdb - Ok, virus records: 4886
Total virus records: 105372
Key file: /opt/drweb/drweb32.key - Key file not found!
A path to a valid license key file does not specified.
Plesk authorization failed: HTTP request error [7]
Error: Plesk Software not running.


I receive a new licence key.
i've load it by ftp to the server.
It doesn't look like a shel script ...

[root@ik56038 httpdocs]# sh PLSK.01376653.0002
PLSK.01376653.0002: line 1: -----BEGIN: command not found
PLSK.01376653.0002: line 2: Key: command not found
PLSK.01376653.0002: line 3: Ability: command not found
PLSK.01376653.0002: line 4: Ability: command not found
PLSK.01376653.0002: line 5: Ability: command not found
PLSK.01376653.0002: line 6: Ability: command not found
PLSK.01376653.0002: line 7: Ability: command not found
PLSK.01376653.0002: line 8: Ability: command not found
PLSK.01376653.0002: line 9: Ability: command not found
PLSK.01376653.0002: line 10: Ability: command not found
PLSK.01376653.0002: line 11: Action: command not found
PLSK.01376653.0002: line 12: Additional: command not found
PLSK.01376653.0002: line 13: Ask: command not found
PLSK.01376653.0002: line 14: Autoinstaller: command not found
PLSK.01376653.0002: line 15: Backward: command not found
PLSK.01376653.0002: line 16: Client: command not found
PLSK.01376653.0002: line 17: Clients: command not found
PLSK.01376653.0002: line 18: Detailed: command not found
PLSK.01376653.0002: line 19: Domain: command not found
PLSK.01376653.0002: line 20: DrWeb:: command not found
PLSK.01376653.0002: line 21: syntax error near unexpected token `('
PLSK.01376653.0002: line 21: `Expiration date (GMT): 20110225'

How can i use thi licence. I've no acces to plesk interface.