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users not receiving email

Discussion in 'Plesk for Linux - 8.x and Older' started by snakeman, Feb 28, 2005.

  1. snakeman

    snakeman Guest

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    I have set up all websites and emails using plesk on my linux server and none of the users are receiving email. The system uses qmail. The plesk version is 7.5 reloaded. Any suggestions on what I should do. I'm by no means a linux guru. Thanks...
     
  2. defencer

    defencer Guest

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    It's too difficult to help you with such problem description. How do you understand that your users do not receive emails?

    At least do the following:

    1) create mailname with mailbox in Plesk
    2) from the external email account send an email to the created user.
    3) wait a few minutes for possible answers about errors in external mailbox.
    4) try to access plesk's mailuser via POP3/IMAP and see if email is arrived.

    Write here what did you see.
     
  3. snakeman

    snakeman Guest

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    Have been sending emails but do not get anything back to tell me what the problem is. Almost like the system is retaining the emails but when logged in via webmail, or when trying to get emails via outlook, there's nothing to get.
     
  4. defencer

    defencer Guest

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    Try to run this

    /var/qmail/bin/qmail-qread

    to see if your emails are in queue yet.

    Also it is usefull to see smtp log file. Somewhere in /usr/local/psa/var/log/
     
  5. snakeman

    snakeman Guest

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    Well, it looks like the queue is full of stuff. What should I do now? Also, looking at the log, it looks like qmail is delivering some of the mail but I can't find it. hmm...
     
  6. defencer

    defencer Guest

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    How much your server loaded?
    Try "uptime" command. May be your server too weak to process so much emails.
     
  7. snakeman

    snakeman Guest

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    server is plenty fast enough...
     
  8. snakeman

    snakeman Guest

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    now when sending mail to a user, I get a "Sorry, no mailbox here by that name. (#5.1.1)" even though there is one. Any suggestions? Thanks...
     
  9. next2thebay

    next2thebay Guest

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    Is your DNS setup properly?
     
  10. next2thebay

    next2thebay Guest

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  11. snakeman

    snakeman Guest

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    all websites (including www, no www, ftp, mail) ping perfectly. I don't know if I want to clear the queue since there might be some important email in there. Why should the queue affect the receiving of mail?
     
  12. next2thebay

    next2thebay Guest

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    Well actually there may be a message that is blocking the smtp server from sending the rest of the Q.
     
  13. snakeman

    snakeman Guest

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    looks like after installing and running webmin, it changed courier-imap. Anyway to revert back or reinstall courier-imap to fix? Does anyone know if I can change mail packages to handle email that Plesk will use from now on? Thanks...
     
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