nickcarswell
New Pleskian
- Server operating system version
- 22.04.4
- Plesk version and microupdate number
- Plesk Obsidian 18.0.60 Update #1
When installing Acronis onto a new server with Plesk installed I am running into an issue where Acronis backup leads to the eventual crashing of the server.
Usually after a few hours (Between 4 and 8 typically)
May 1 15:59:02 1F41B72 systemd[1]: Started Active Protection daemon.
May 1 15:59:02 1F41B72 active-protection.sh[66588]: ++ dirname /usr/lib/Acronis/APL/active-protection.sh
May 1 15:59:02 1F41B72 active-protection.sh[66587]: + DIRNAME=/usr/lib/Acronis/APL
May 1 15:59:02 1F41B72 active-protection.sh[66589]: ++ basename /usr/lib/Acronis/APL/active-protection.sh .sh
May 1 15:59:02 1F41B72 active-protection.sh[66587]: + BASENAME=active-protection
May 1 15:59:02 1F41B72 active-protection.sh[66587]: + CONFFILE=/etc/Acronis/APL/active-protection.conf
May 1 15:59:02 1F41B72 active-protection.sh[66587]: + exec /usr/lib/Acronis/APL/active-protection --conf_file=/etc/Acronis/APL/active-protection.conf
May 1 15:59:05 1F41B72 systemd[1]: Started Acronis Update Controller.
May 1 15:59:05 1F41B72 acp-update-controller[66688]: /usr/bin/lsb_release
May 1 15:59:05 1F41B72 acp-update-controller[66689]: No LSB modules are available.
May 1 15:59:05 1F41B72 active-protection.sh[66754]: error: cannot open Packages database in /nonexistent/.rpmdb
May 1 15:59:05 1F41B72 active-protection.sh[66762]: error: cannot open Packages database in /var/lib/Acronis/.rpmdb
Can provide full log if that helps but I assume this is the possible cause?
I have recreated this issue on both a MS Azure VM and a Fasthosts dedicated server. All parties, Microsoft, Fasthosts, Plesk and Acronis have not been able to provide any useful help after many weeks so i've just uninstalled and used an alternative solution but thought i'd throw it open to the user base to understand how this can be resolved.
Usually after a few hours (Between 4 and 8 typically)
May 1 15:59:02 1F41B72 systemd[1]: Started Active Protection daemon.
May 1 15:59:02 1F41B72 active-protection.sh[66588]: ++ dirname /usr/lib/Acronis/APL/active-protection.sh
May 1 15:59:02 1F41B72 active-protection.sh[66587]: + DIRNAME=/usr/lib/Acronis/APL
May 1 15:59:02 1F41B72 active-protection.sh[66589]: ++ basename /usr/lib/Acronis/APL/active-protection.sh .sh
May 1 15:59:02 1F41B72 active-protection.sh[66587]: + BASENAME=active-protection
May 1 15:59:02 1F41B72 active-protection.sh[66587]: + CONFFILE=/etc/Acronis/APL/active-protection.conf
May 1 15:59:02 1F41B72 active-protection.sh[66587]: + exec /usr/lib/Acronis/APL/active-protection --conf_file=/etc/Acronis/APL/active-protection.conf
May 1 15:59:05 1F41B72 systemd[1]: Started Acronis Update Controller.
May 1 15:59:05 1F41B72 acp-update-controller[66688]: /usr/bin/lsb_release
May 1 15:59:05 1F41B72 acp-update-controller[66689]: No LSB modules are available.
May 1 15:59:05 1F41B72 active-protection.sh[66754]: error: cannot open Packages database in /nonexistent/.rpmdb
May 1 15:59:05 1F41B72 active-protection.sh[66762]: error: cannot open Packages database in /var/lib/Acronis/.rpmdb
Can provide full log if that helps but I assume this is the possible cause?
I have recreated this issue on both a MS Azure VM and a Fasthosts dedicated server. All parties, Microsoft, Fasthosts, Plesk and Acronis have not been able to provide any useful help after many weeks so i've just uninstalled and used an alternative solution but thought i'd throw it open to the user base to understand how this can be resolved.