eskinner@ourams
New Pleskian
Hi there,
I am importing a custom topic that I updated from an existing topic and am receiving an error. Below are the steps I have done to import the custom topic:
- I created a snap-shot and uploaded the ssb file to our server.
- I then converted it to a zip and uploaded it into WPB.
- I then edited the info.lng and site.lng files to update the relevant data.
- I then updated the CustomSiteTemplates.lng file with the relevant data.
- I then exported a category file and checked to make sure the new category and topic appear.
- I logged into WPB and the topic appears under the correct category as an option in the Select Your Website Topic.
- I then selected the new topic and fill out the relevant information in the Prefil your Website popup.
Everything looks good so far.
- I then click Submit and Create Site and I get the following error:
Unable to connect to Web Presence Builder server. Please contact the server administrator.
The other topics work fine so I'm guessing it is part of the import process. Have I missed something? I tried it a few times but I get the same results.
Please let me know what may be the issue.
Take Care,
Ed
I am importing a custom topic that I updated from an existing topic and am receiving an error. Below are the steps I have done to import the custom topic:
- I created a snap-shot and uploaded the ssb file to our server.
- I then converted it to a zip and uploaded it into WPB.
- I then edited the info.lng and site.lng files to update the relevant data.
- I then updated the CustomSiteTemplates.lng file with the relevant data.
- I then exported a category file and checked to make sure the new category and topic appear.
- I logged into WPB and the topic appears under the correct category as an option in the Select Your Website Topic.
- I then selected the new topic and fill out the relevant information in the Prefil your Website popup.
Everything looks good so far.
- I then click Submit and Create Site and I get the following error:
Unable to connect to Web Presence Builder server. Please contact the server administrator.
The other topics work fine so I'm guessing it is part of the import process. Have I missed something? I tried it a few times but I get the same results.
Please let me know what may be the issue.
Take Care,
Ed