failed to receive upgraded license.

[argos@]

Hi,

Upgrading sb 3.2 to sb 4 hang, with the falowing message :

failed to receive upgraded license. could not connect to he KA server


this is the DBUpdaterUtil.log :

8/6/2007 6:32:59 PM [4692] [] [] Information SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] Database upgrade from version 7 to 8... Validate...
8/6/2007 6:33:00 PM [4692] [] [] Information SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] License upgrade required...
8/6/2007 6:33:00 PM [4692] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] Default license number : SB.00000000.0000
8/6/2007 6:33:00 PM [4692] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] Current license number : SB.00471041.0001
8/6/2007 6:33:00 PM [4692] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] License history count : 2
8/6/2007 6:33:00 PM [4692] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] Start upgrade
8/6/2007 6:33:21 PM [4692] [] [] Error SWsoft.SiteBuilder.KA.Facade.KAService [] Cannot reach KA server
System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.Sockets.Socket.InternalConnect(EndPoint remoteEP)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.GetRequestStream()
at CookComputing.XmlRpc.XmlRpcClientProtocol.Invoke(Object clientObj, String methodName, Object[] parameters)
at CookComputing.XmlRpc.XmlRpcClientProtocol.Invoke(String MethodName, Object[] Parameters)
at XmlRpcProxycb8a1342-6654-4b85-965b-d32018c3fbb9.GetKey(String , String , KeyInfo[] , String , ServerInfo )
at SWsoft.SiteBuilder.KA.Facade.KAService.UpdateKey(List`1 history, SiteBuilderInfo info, String& key, Boolean& stopAutoUpdate, Boolean& cleanKeysHistory, String& result)
8/6/2007 6:33:21 PM [4692] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] KAServer response: ConnectionProblem
8/6/2007 6:33:21 PM [4692] [] [] Critical SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] License receive failed
System.Net.WebException: KA server is ont accessible
at SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater.UpdateLicense()
at SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater.UpdateDB(Int32 a_versionSource, Int32 a_versionTarget)



What can I do ?

Thanks

 

[lentinus]

I have the same problem. I would like to update from 3.2 to 4.0 an i get the same error: "1: failed to receive upgraded license"

Pleas help!

 

[Alex Klimov]

Hello,
The most possible situation: SWsoft KA server was temporarily unavailable, or some firewall on your side cuts off outgoing connections.
Please try to upgrade license again and/or ping the following url:
http://ka.swsoft.com/

 

[lentinus]

Hello,

the ping to ka.swsoft.com was sucessful.
(Which port does sitebuilder use?)
I tried the installation of sitebuilder again. but it fails every time with this error!

Can you help?

Thanks!

 

[lentinus]

oops, i looked on my DBUpdaterUtil.log and i see that the problem is not the connecting to the swsoft-server:

02.08.2007 15:37:29 [4112] [] [] Information SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] Database upgrade from version 7 to 8... Validate...
02.08.2007 15:37:31 [4112] [] [] Information SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] License upgrade required...
02.08.2007 15:37:31 [4112] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] Default license number : SB.00000000.0000
02.08.2007 15:37:31 [4112] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] Current license number : SB.00494469.0001
02.08.2007 15:37:31 [4112] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] License history count : 4
02.08.2007 15:37:31 [4112] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] Start upgrade
02.08.2007 15:37:34 [4112] [] [] Critical SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] License receive failed
CookComputing.XmlRpc.XmlRpcNullReferenceException: Attempt to serialize data containing null reference
at CookComputing.XmlRpc.XmlRpcSerializer.Serialize(XmlTextWriter xtw, Object o, MappingAction mappingAction)
at CookComputing.XmlRpc.XmlRpcSerializer.Serialize(XmlTextWriter xtw, Object o, MappingAction mappingAction)
at CookComputing.XmlRpc.XmlRpcSerializer.Serialize(XmlTextWriter xtw, Object o, MappingAction mappingAction)
at CookComputing.XmlRpc.XmlRpcSerializer.SerializeRequest(Stream stm, XmlRpcRequest request)
at CookComputing.XmlRpc.XmlRpcClientProtocol.Invoke(Object clientObj, String methodName, Object[] parameters)
at CookComputing.XmlRpc.XmlRpcClientProtocol.Invoke(String MethodName, Object[] Parameters)
at XmlRpcProxya549154a-0e7d-4aa3-a203-1e0b8d9a34d1.GetKey(String , String , KeyInfo[] , String , ServerInfo )
at SWsoft.SiteBuilder.KA.Facade.KAService.UpdateKey(List`1 history, SiteBuilderInfo info, String& key, Boolean& stopAutoUpdate, Boolean& cleanKeysHistory, String& result)
at SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater.UpdateLicense()
at SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater.UpdateDB(Int32 a_versionSource, Int32 a_versionTarget)
02.08.2007 15:37:34 [4112] [] [] Error SWsoft.SiteBuilder.Utils.DBUpdaterUtil.Program [] Fail to receive upgraded license
07.08.2007 10:45:50 [4528] [] [] Information SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] Database upgrade from version 7 to 8... Validate...
07.08.2007 10:45:55 [4528] [] [] Information SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] License upgrade required...
07.08.2007 10:45:57 [4528] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] Default license number : SB.00000000.0000
07.08.2007 10:45:57 [4528] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] Current license number : SB.00494469.0001
07.08.2007 10:45:57 [4528] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] License history count : 4
07.08.2007 10:45:57 [4528] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] Start upgrade
07.08.2007 10:46:00 [4528] [] [] Critical SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] License receive failed
CookComputing.XmlRpc.XmlRpcNullReferenceException: Attempt to serialize data containing null reference
at CookComputing.XmlRpc.XmlRpcSerializer.Serialize(XmlTextWriter xtw, Object o, MappingAction mappingAction)
at CookComputing.XmlRpc.XmlRpcSerializer.Serialize(XmlTextWriter xtw, Object o, MappingAction mappingAction)
at CookComputing.XmlRpc.XmlRpcSerializer.Serialize(XmlTextWriter xtw, Object o, MappingAction mappingAction)
at CookComputing.XmlRpc.XmlRpcSerializer.SerializeRequest(Stream stm, XmlRpcRequest request)
at CookComputing.XmlRpc.XmlRpcClientProtocol.Invoke(Object clientObj, String methodName, Object[] parameters)
at CookComputing.XmlRpc.XmlRpcClientProtocol.Invoke(String MethodName, Object[] Parameters)
at XmlRpcProxy55a41ab3-1170-4f09-9bf2-a68b4636e800.GetKey(String , String , KeyInfo[] , String , ServerInfo )
at SWsoft.SiteBuilder.KA.Facade.KAService.UpdateKey(List`1 history, SiteBuilderInfo info, String& key, Boolean& stopAutoUpdate, Boolean& cleanKeysHistory, String& result)
at SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater.UpdateLicense()
at SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater.UpdateDB(Int32 a_versionSource, Int32 a_versionTarget)
07.08.2007 10:46:00 [4528] [] [] Error SWsoft.SiteBuilder.Utils.DBUpdaterUtil.Program [] Fail to receive upgraded license

Can you explain me, what my problem is?
Thanks!

 

[Alex Klimov]

Ok, we'll investigate this problem. I'll post here what's wrong in a short time.

 

[argos@]

Originally posted by Alex Klimov
Hello,
The most possible situation: SWsoft KA server was temporarily unavailable, or some firewall on your side cuts off outgoing connections.
Please try to upgrade license again and/or ping the following url:
http://ka.swsoft.com/

Which port is used for this connection ?

My Ping port is blocked ...

 

[redherring@]

Me too... any resolution?

Hi there -

I'd like to chime in on this one too, in the hopes that there's since been a resolution.

I'm having the exact same issue. Can ping the referenced URL fine.

Very frustrating...

Thanks in advance.

P.S. Here's my DBUpdaterUtil.log:

8/8/2007 1:43:31 PM [6932] [] [] Information SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] Database upgrade from version 7 to 8... Validate...
8/8/2007 1:43:32 PM [6932] [] [] Information SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] License upgrade required...
8/8/2007 1:43:32 PM [6932] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] Default license number : SB.00000000.0000
8/8/2007 1:43:32 PM [6932] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] Current license number : SB.00511803.0000
8/8/2007 1:43:32 PM [6932] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] License history count : 8
8/8/2007 1:43:32 PM [6932] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] Start upgrade
8/8/2007 1:43:35 PM [6932] [] [] Critical SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] License receive failed
CookComputing.XmlRpc.XmlRpcNullReferenceException: Attempt to serialize data containing null reference
at CookComputing.XmlRpc.XmlRpcSerializer.Serialize(XmlTextWriter xtw, Object o, MappingAction mappingAction)
at CookComputing.XmlRpc.XmlRpcSerializer.Serialize(XmlTextWriter xtw, Object o, MappingAction mappingAction)
at CookComputing.XmlRpc.XmlRpcSerializer.Serialize(XmlTextWriter xtw, Object o, MappingAction mappingAction)
at CookComputing.XmlRpc.XmlRpcSerializer.SerializeRequest(Stream stm, XmlRpcRequest request)
at CookComputing.XmlRpc.XmlRpcClientProtocol.Invoke(Object clientObj, String methodName, Object[] parameters)
at CookComputing.XmlRpc.XmlRpcClientProtocol.Invoke(String MethodName, Object[] Parameters)
at XmlRpcProxy2ab74c9e-c3f7-435b-92d3-f808c270bb6f.GetKey(String , String , KeyInfo[] , String , ServerInfo )
at SWsoft.SiteBuilder.KA.Facade.KAService.UpdateKey(List`1 history, SiteBuilderInfo info, String& key, Boolean& stopAutoUpdate, Boolean& cleanKeysHistory, String& result)
at SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater.UpdateLicense()
at SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater.UpdateDB(Int32 a_versionSource, Int32 a_versionTarget)
8/8/2007 1:43:35 PM [6932] [] [] Error SWsoft.SiteBuilder.Utils.DBUpdaterUtil.Program [] Fail to receive upgraded license
8/8/2007 2:14:13 PM [7428] [] [] Information SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] Database upgrade from version 7 to 8... Validate...
8/8/2007 2:14:13 PM [7428] [] [] Information SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] License upgrade required...
8/8/2007 2:14:13 PM [7428] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] Default license number : SB.00000000.0000
8/8/2007 2:14:13 PM [7428] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] Current license number : SB.00511803.0000
8/8/2007 2:14:13 PM [7428] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] License history count : 8
8/8/2007 2:14:13 PM [7428] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] Start upgrade
8/8/2007 2:14:17 PM [7428] [] [] Critical SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] License receive failed
CookComputing.XmlRpc.XmlRpcNullReferenceException: Attempt to serialize data containing null reference
at CookComputing.XmlRpc.XmlRpcSerializer.Serialize(XmlTextWriter xtw, Object o, MappingAction mappingAction)
at CookComputing.XmlRpc.XmlRpcSerializer.Serialize(XmlTextWriter xtw, Object o, MappingAction mappingAction)
at CookComputing.XmlRpc.XmlRpcSerializer.Serialize(XmlTextWriter xtw, Object o, MappingAction mappingAction)
at CookComputing.XmlRpc.XmlRpcSerializer.SerializeRequest(Stream stm, XmlRpcRequest request)
at CookComputing.XmlRpc.XmlRpcClientProtocol.Invoke(Object clientObj, String methodName, Object[] parameters)
at CookComputing.XmlRpc.XmlRpcClientProtocol.Invoke(String MethodName, Object[] Parameters)
at XmlRpcProxye07569ba-796d-4d33-9051-98f117cfffa1.GetKey(String , String , KeyInfo[] , String , ServerInfo )
at SWsoft.SiteBuilder.KA.Facade.KAService.UpdateKey(List`1 history, SiteBuilderInfo info, String& key, Boolean& stopAutoUpdate, Boolean& cleanKeysHistory, String& result)
at SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater.UpdateLicense()
at SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater.UpdateDB(Int32 a_versionSource, Int32 a_versionTarget)
8/8/2007 2:14:17 PM [7428] [] [] Error SWsoft.SiteBuilder.Utils.DBUpdaterUtil.Program [] Fail to receive upgraded license

 

[Dmitry Frantsev]

Guys, please try to use following solution: http://kb.swsoft.com/en/2082
It should help.

 

[redherring@]

Thanks for your reply Dmitry, but unfortunately, this did not work for me. After I run this executable, attempting to upgrade gives me the same error.

Could it have anything to do with an expired license for the existing version 3.2?

Thanks.

 

[abobykin]

Originally posted by redherring
Thanks for your reply Dmitry, but unfortunately, this did not work for me. After I run this executable, attempting to upgrade gives me the same error.

Could it have anything to do with an expired license for the existing version 3.2?

Redherring, please confirm that you see the same error in the log files after upgrade. Something like this:

Critical SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] License receive failed
CookComputing.XmlRpc.XmlRpcNullReferenceException: Attempt to serialize data containing null reference
at CookComputing.XmlRpc.XmlRpcSerializer.Serialize(XmlTextWriter xtw, Object o, MappingAction mappingAction)
at CookComputing.XmlRpc.XmlRpcSerializer.Serialize(XmlTextWriter xtw, Object o, MappingAction mappingAction)
at CookComputing.XmlRpc.XmlRpcSerializer.Serialize(XmlTextWriter xtw, Object o, MappingAction mappingAction)
at CookComputing.XmlRpc.XmlRpcSerializer.SerializeRequest(Stream stm, XmlRpcRequest request)
at CookComputing.XmlRpc.XmlRpcClientProtocol.Invoke(Object clientObj, String methodName, Object[] parameters)
at CookComputing.XmlRpc.XmlRpcClientProtocol.Invoke(String MethodName, Object[] Parameters)
at XmlRpcProxye07569ba-796d-4d33-9051-98f117cfffa1.GetKey(String , String , KeyInfo[] , String , ServerInfo )
at SWsoft.SiteBuilder.KA.Facade.KAService.UpdateKey(List`1 history, SiteBuilderInfo info, String& key, Boolean& stopAutoUpdate, Boolean& cleanKeysHistory, String& result)
at SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater.UpdateLicense()
at SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater.UpdateDB(Int32 a_versionSource, Int32 a_versionTarget)
8/8/2007 2:14:17 PM [7428] [] [] Error SWsoft.SiteBuilder.Utils.DBUpdaterUtil.Program [] Fail to receive upgraded license

If you see other messages - please write them in this forum. Thanks

 

[argos@]

Which port does sitebuilder use?
I tried the installation of sitebuilder again.
but it fails again!

I have use use your 121081.exe before re-upgrade but nothing change!

Please Help me!


Which port does sitebuilder use?
Which port does sitebuilder use?

Which port I need to open, on my FireWall?


Thanks

 

[abobykin]

Originally posted by argos
Which port does sitebuilder use?
Which port I need to open, on my FireWall?

You need to open connection from machine there Sitebuilder is going to be installed to ka.swsoft.com:5224 (host : port).

 

[hosting4less]

SWSOFT,

Same problem here! No help from 121081.exe we ran this than tried to run the upgrade again same problem.

Also opened up the Port to the ip#

ka.swsoft.com which resolves to 64.131.90.38 port 5224 under port TCP.

This is beyond frustrating any ideas gentleman on how to get passed this lame error at the end. The install should install the program and then the license should not let you login at least the install would be done and you can upload a license through the web admin.

Thanks!
Eric

 

[Dmitry Frantsev]

Make sure that all steps from http://kb.swsoft.com/en/2082 were performed correctly. Did you see the same error in log files: ".....Fail to receive upgraded license" ?

 

[hosting4less]

Dmitry,

Thanks for the reply!!

Here is cut and paste from the log file and yes we performed the steps perfectly and no errors reported.

We have had 3.2 installed for sometime now but have not sent users to it so it expired.

Sales Rep sent us over a trial 3.2 license so we can get to version 4 than install a trial/real license for version 4.

THANKS!!!
Eric

[596] [] [] Error SWsoft.SiteBuilder.Utils.DBUpdaterUtil.Program [] Fail to receive upgraded license
8/27/2007 9:51:00 PM [5332] [] [] Information SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] Database upgrade from version 7 to 8... Validate...
8/27/2007 9:51:01 PM [5332] [] [] Information SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] License upgrade required...
8/27/2007 9:51:02 PM [5332] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] Default license number : SB.00000000.0000
8/27/2007 9:51:02 PM [5332] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] Current license number : SB.00558300.0000
8/27/2007 9:51:02 PM [5332] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] License history count : 268
8/27/2007 9:51:02 PM [5332] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] Start upgrade
8/27/2007 9:51:06 PM [5332] [] [] Error SWsoft.SiteBuilder.KA.Facade.KAService [] KA server returns error 1: Software Update Service (SUS) is not found for the given license key. Automatic upgrade is not possible
8/27/2007 9:51:06 PM [5332] [] [] Verbose SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] KAServer response: Error
8/27/2007 9:51:06 PM [5332] [] [] Critical SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater [] License receive failed
System.OperationCanceledException: KA service communication failed
at SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater.UpdateLicense()
at SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater.UpdateDB(Int32 a_versionSource, Int32 a_versionTarget)
8/27/2007 9:51:06 PM [5332] [] [] Error SWsoft.SiteBuilder.Utils.DBUpdaterUtil.Program [] Fail to receive upgraded license

 

[Dmitry Frantsev]

In this case it would be better to check this situation directly on the server. So I can suggest you to describe this issue to support team and give the reference to this forum thread where this case was already discussed.
Link to support form below:
https://www.swsoft.com/en/support/sitebuilder/form/