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i've tried to update plesk now i have nothing. i can't login to plesk or get on to putty. i can't change the password. i can't do anything at all. i need help please
@daleanderson : You could as well try the port 8880 to login into the Plesk - Panel ( non SSL port - plesk-http ) and investigate from there failures/issues you might have ( wrong/missing firewall settings ? Maybe your IP is temporary banned over Fail2ban, because of two many login failures? Issues with the Plesk certificate or license - key? )
@NothernPeak : If you have access to your server per ssh, you could try to restart the Plesk - Panel with: /etc/init.d/psa stop && /etc/init.d/psa start and investigate your logs at "/var/log/plesk/panel.log". If you would like to enable the "debug mode" for the Plesk Panel, please follow this KB - article:
[root@vpsxxxxx /]# date
Mon Nov 10 11:02:38 MSK 2014
[root@vpsxxxxx /]# mysql -u admin -p`cat /etc/psa/.psa.shadow` psa -e "SELECT NOW();"
+---------------------+
| NOW() |
+---------------------+
| 2014-11-10 11:02:51 |
+---------------------+
ERROR 1064 (42000) at line 1: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 1
Could you please make sure, that your temp directories have the correct permissions? This should be configured with "1777" rights ( "drwxrwxrwt" ). If this is not the case, please reconfigure it with:
chmod 1777 /tmp
If this is not the cause of your failure, I would as well suggest to reboot your server completly and to get possible errors in your logs, which you have to investigate after your reboot ( and retry to login into Plesk afterwards ). Investigate as well the boot.log and MySQL - logs and, as before, the log from the Panel debug modus.
With linux you have as well the option to "locate" a file. Just type "locate filename" and the output will guide you to the location of the desired file.
A filename can vary, depending on your operating system, so it might be, that some boot-messages are missing in the "boot.log", you then have to investigate the "messages" and/or "dmesg" log - files. Mostly all system logs are located in /var/log/* .