We have a client website, artvietnamgallery.com, where the index.php page is not loading. We get this error message:
This was working fine until recently. When I check in Plesk, the Document Root directory is [Home icon]/httpdocs, which is correct and as it has always been (see screenshot). When I SSH in, all the files are there in /var/www/vhosts/artvietnamgallery.com/httpdocs, which is also correct as far as I can tell. Our hosting company, Mediatemple, was bought by GoDaddy which migrated us to a new server recently, which may have messed things up. Whereas Mediatemple's tech support was very helpful, GoDaddy keeps telling me that they can't help me because it's a self-managed server (never the case with Mediatemple), which is driving me nuts.
I can't for the life of me figure out why the index.php page isn't loading and I'd appreciate if anyone has ideas on this.
Thanks in advance.
This is the placeholder for domain artvietnamgallery.com. If you see this page after uploading site content you probably have not replaced the index.html file.
This page has been automatically generated by Plesk.
This page has been automatically generated by Plesk.
This was working fine until recently. When I check in Plesk, the Document Root directory is [Home icon]/httpdocs, which is correct and as it has always been (see screenshot). When I SSH in, all the files are there in /var/www/vhosts/artvietnamgallery.com/httpdocs, which is also correct as far as I can tell. Our hosting company, Mediatemple, was bought by GoDaddy which migrated us to a new server recently, which may have messed things up. Whereas Mediatemple's tech support was very helpful, GoDaddy keeps telling me that they can't help me because it's a self-managed server (never the case with Mediatemple), which is driving me nuts.
I can't for the life of me figure out why the index.php page isn't loading and I'd appreciate if anyone has ideas on this.
Thanks in advance.