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Issue No webmail login possible after upgrading to Onyx

Klaus Parzinger

Klaus Parzinger

New Pleskian
Hi folks,

yesterday i upgraded my Plesk to Onyx and now i can`t login to any webmail service:
Horde: Error connecting to mail server.

I spent my last 5 hours in reading and trying several solutions. My status:
- Disabled IPv6 on hosts
- Disalbed IPv6 in dovecot config
- Checked Telnet --> Fail (later)
- Upgraded Distribution, Updated all packages to stable versions

Code: 
root@kproot:/home/trauni# telnet localhost 143
Trying 127.0.0.1...
telnet: Unable to connect to remote host: Connection timed out

on tcpdump:

Code: 
tcpdump port 143 -v
tcpdump: listening on eth0, link-type EN10MB (Ethernet), capture size 65535 bytes
21:09:07.032093 IP (tos 0x10, ttl 64, id 20153, offset 0, flags [DF], proto TCP (6), length 60)
    kproot.traunisserver.de.56585 > localhost.imap2: Flags [S], cksum 0x103d (incorrect -> 0xfef7), seq 1930376439, win 14600, options [mss 1460,sackOK,TS val 293454 ecr 0,nop,wscale 7], length 0
21:09:08.031228 IP (tos 0x10, ttl 64, id 20154, offset 0, flags [DF], proto TCP (6), length 60)
    kproot.traunisserver.de.56585 > localhost.imap2: Flags [S], cksum 0x103d (incorrect -> 0xfdfd), seq 1930376439, win 14600, options [mss 1460,sackOK,TS val 293704 ecr 0,nop,wscale 7], length 0
21:09:10.035221 IP (tos 0x10, ttl 64, id 20155, offset 0, flags [DF], proto TCP (6), length 60)
    kproot.traunisserver.de.56585 > localhost.imap2: Flags [S], cksum 0x103d (incorrect -> 0xfc08), seq 1930376439, win 14600, options [mss 1460,sackOK,TS val 294205 ecr 0,nop,wscale 7], length 0
21:09:14.047294 IP (tos 0x10, ttl 64, id 20156, offset 0, flags [DF], proto TCP (6), length 60)
    kproot.traunisserver.de.56585 > localhost.imap2: Flags [S], cksum 0x103d (incorrect -> 0xf81d), seq 1930376439, win 14600, options [mss 1460,sackOK,TS val 295208 ecr 0,nop,wscale 7], length 0
21:09:22.063223 IP (tos 0x10, ttl 64, id 20157, offset 0, flags [DF], proto TCP (6), length 60)
    kproot.traunisserver.de.56585 > localhost.imap2: Flags [S], cksum 0x103d (incorrect -> 0xf049), seq 1930376439, win 14600, options [mss 1460,sackOK,TS val 297212 ecr 0,nop,wscale 7], length 0
21:09:38.079235 IP (tos 0x10, ttl 64, id 20158, offset 0, flags [DF], proto TCP (6), length 60)
    kproot.traunisserver.de.56585 > localhost.imap2: Flags [S], cksum 0x103d (incorrect -> 0xe0a5), seq 1930376439, win 14600, options [mss 1460,sackOK,TS val 301216 ecr 0,nop,wscale 7], length 0
^C
6 packets captured
6 packets received by filter
0 packets dropped by kernel

Hosts

Code: 
cat /etc/hosts
127.0.0.1     localhost localhost4
##::1         localhost localhost.localdomain localhost6 localhost6.localdomain6

88.198.56.71    kproot.traunisserver.de kproot

Telnet from my home location to the root (Hetzner)

Code: 
* OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA AUTH=CRAM-MD5 AUTH=CRAM-SHA1 AUTH=CRAM-SHA256 AUTH=PLAIN IDLE ACL ACL2=UNION STARTTLS] Courier-IMAP ready. Copyright 1998-2015 Double Precision, Inc.  See COPYING for distribution information.

I tried courier and dovecot.
On Dovecot i deactivated IPv6 (listen = *) and also its not shown up in netstat

Code: 
 netstat -tulpen | egrep 'tcp6|udp6'
tcp6       0      0 :::37                   :::*                    LISTEN      0          11181       4218/sshd     
tcp6       0      0 :::106                  :::*                    LISTEN      0          4713        3980/xinetd   
tcp6       0      0 :::139                  :::*                    LISTEN      0          10769       3066/smbd     
tcp6       0      0 :::21                   :::*                    LISTEN      0          4712        3980/xinetd   
tcp6       0      0 :::53                   :::*                    LISTEN      107        10707       2972/named   
tcp6       0      0 :::445                  :::*                    LISTEN      0          10767       3066/smbd     
tcp6       0      0 :::8447                 :::*                    LISTEN      0          12837       4866/autoinstaller
udp6       0      0 :::53                   :::*                                107        10706       2972/named   
udp6       0      0 :::123                  :::*                                0          7623        3524/ntpd

and dovecot is listen on tcp

Code: 
 netstat -tulpen | egrep 'tcp|udp'
tcp        0      0 0.0.0.0:37              0.0.0.0:*               LISTEN      0          11183       4218/sshd     
tcp        0      0 0.0.0.0:3306            0.0.0.0:*               LISTEN      105        11005       3477/mysqld   
tcp        0      0 0.0.0.0:587             0.0.0.0:*               LISTEN      0          4716        3980/xinetd   
tcp        0      0 0.0.0.0:139             0.0.0.0:*               LISTEN      0          10773       3066/smbd     
tcp        0      0 0.0.0.0:110             0.0.0.0:*               LISTEN      0          25601       9398/dovecot 
tcp        0      0 0.0.0.0:143             0.0.0.0:*               LISTEN      0          25637       9398/dovecot

But I haven`t any idea or clue whats going on..... i really dont know... somebody can help?


Best
 
Klaus Parzinger said:
root@kproot:/home/trauni# telnet localhost 143 Trying 127.0.0.1... telnet: Unable to connect to remote host: Connection timed out
Click to expand...
The problem in that IMAP service is not started. Check 143 port with

# lsof -i tcp:143
COMMAND PID USER FD TYPE DEVICE SIZE/OFF NODE NAME
dovecot 961 root 39u IPv4 42334776 0t0 TCP *:imap (LISTEN)
dovecot 961 root 40u IPv6 42334777 0t0 TCP *:imap (LISTEN)

as you can see dovecot(IMAP) service is up and listening on my test server.
 
Hi Klaus Parzinger,

I'm a bit surprised about your steps to investigate issues with webmail, because only the last one is ( partly ) relevant to the webmail - service ( horde/roundcube ).
Even that @IgorG mentioned that dovecot might not have been started, I can see "Dovecot ready" on port 143.

Pls. consider to investigate the corresponding error - logs from horde/roundcube and make sure, that both webserver - services ( apache + nginx ) are running ( if not, pls. check here as well the corresponding logs, please )


Due to the fact, that I see the standard Plesk site, when opening "webmail.traunisserver.de", I rather think, that you might have issues with your webserver - configuration files. Pls. consider to re-create them with the command:

plesk repair web -y -v​

... and note, that each Plesk - repair - process creates as well a log - file, which you can reach at "/var/log/plesk".
 
Hi, i already checked apache and nginx. All my services (except webmail) looking fine. All webpages are running, alls sql databases are running. I can send and receive mails via SMTP and IMAP and POP3 on my Outlook. Only the webmail is not working.

The reason why you only see the default site is: I just deactivated "webmail.traunisserver.de" because it was running simultaneously to webmail.auto-hifi-lindner.com with an roundcube webmail service just to check if the error occurs on both webmail services. And yes it does. If you check "webmail.auto-hifi-lindner.com" you will see the horde webmailer. I tried to fix the trouble on my own domain and not on the costumer domain.

Code: 
root     21075  0.0  0.0   7776   848 pts/1    R+   18:02   0:00 grep nginx
root     10678  0.0  0.0 337116 23932 ?        SNs  00:10   0:02 /usr/sbin/apache2 -k start
www-data 10681  0.0  0.0 165252  7040 ?        SN   00:10   0:00 /usr/sbin/apache2 -k start
www-data 18781  0.0  0.0 337148 10836 ?        SN   17:50   0:00 /usr/sbin/apache2 -k start
www-data 20134  0.0  0.0 337148 10836 ?        SN   17:57   0:00 /usr/sbin/apache2 -k start
www-data 20138  0.0  0.0 337148 10836 ?        SN   17:57   0:00 /usr/sbin/apache2 -k start
www-data 20139  0.0  0.0 337148 10836 ?        SN   17:57   0:00 /usr/sbin/apache2 -k start
www-data 20782  0.0  0.0 337148 10836 ?        SN   18:01   0:00 /usr/sbin/apache2 -k start
root     21336  0.0  0.0   7776   852 pts/1    R+   18:04   0:00 grep apache
root      9398  0.0  0.0  22216  1456 ?        Ss   Dec12   0:00 /usr/sbin/dovecot -c /etc/dovecot/dovecot.conf
dovecot   9416  0.0  0.0  13612  1176 ?        S    Dec12   0:00 dovecot/anvil
root      9417  0.0  0.0  13744  1376 ?        S    Dec12   0:00 dovecot/log
root     16802  0.0  0.0  13608  1112 ?        S    17:39   0:00 dovecot/ssl-params
root     21411  0.0  0.0   7780   852 pts/1    R+   18:04   0:00 grep dovecot
root     21511  0.0  0.0   7776   852 pts/1    S+   18:05   0:00 grep horde

in the log file of hore (psa-horde) i can find this error:
Code: 
2016-12-13T06:35:18+00:00 ERR: HORDE [horde] FAILED LOGIN for <[email protected]> (<[email protected]>) [87.157.249.25] to horde [pid 1206 on line 216 of "/usr/share/psa-horde/login.php"]
An if i searching for it i find the hint to the IPv6 troubles but IPv6 is already deactivated in hosts (as routing) and also explizit in dovecot (via listen = *).

Totally new error since today (i swear yesterday it wasnt there) i got "Upgrade failed" on start page of Plesk Admin Panel on trying to repair this is shown up:

Code: 
Internal error ;-P
ERROR: Zend_Db_Adapter_Exception: SQLSTATE[HY000] [2002] No such file or directory (Abstract.php:144)<br />
<br><a href='http://kb.plesk.com/plesk-error/search?metaId=1751d5edcca5340f78144a4499e8c1d5&messageId=2eb8d2699e722503bf79ae1c7819dc4e&file=Abstract.php&line=144&type=Zend_Db_Adapter_Exception&version=17.0.17&message=SQLSTATE%5BHY%5D+%5B%5D+No+such+file+or+directory' target='_blank'>Search for related Knowledge Base articles</a><script></script><p>ERROR: Uncaught exception 'PDOException' with message 'SQLSTATE[HY000] [2002] No such file or directory' in /opt/psa/admin/externals/Zend/Db/Adapter/Pdo/Abstract.php:129
Stack trace:
#0 /opt/psa/admin/externals/Zend/Db/Adapter/Pdo/Abstract.php(129): PDO->__construct('mysql:dbname=ps...', 'admin', '$AES-128-CBC$Fh...', Array)
#1 /opt/psa/admin/externals/Zend/Db/Adapter/Pdo/Mysql.php(111): Zend_Db_Adapter_Pdo_Abstract->_connect()
#2 /opt/psa/admin/externals/Zend/Db/Adapter/Abstract.php(460): Zend_Db_Adapter_Pdo_Mysql->_connect()
#3 /opt/psa/admin/externals/Zend/Db/Adapter/Pdo/Abstract.php(238): Zend_Db_Adapter_Abstract->query('select param, v...', Array)
#4 /opt/psa/admin/plib/Db/Adapter/Pdo/Mysql.php(30): Zend_Db_Adapter_Pdo_Abstract->query('select param, v...', Array)
#5 /opt/psa/admin/plib/db.php(36): Db_Adapter_Pdo_Mysql->query('select param, v...')
#6 /opt/psa/admin/plib/db.php(212): db_query('select param, v...', false)
#7 /opt/psa/admin/plib/Plesk/Mode.php(423): get_param('disable_provisi...')
#8 /opt/psa/admin (Abstract.php:144)<br><br><a href='http://kb.plesk.com/plesk-error/search?metaId=0b20aabbd825d0a69fd31706678e2963&messageId=36af65c077c621ab5c8384a4167f1331&file=Abstract.php&line=144&type=Error&version=17.0.17&message=Uncaught+exception++with+message+%22SQLSTATE%5BHY%5D+%5B%5D+No+such+file+or+directory%22+in+%2Fpath%2FAbstract.php%28%29%3A+Zend_Db_Adap' target='_blank'>Search for related Knowledge Base articles</a></p>

Im not the php and sql coder and i cant interpret all this error psa messages correctly but i think the main sql database from plesk is damaged?

#Funny Fact: The message disappears after refreshing the webpage....
 
Hi Klaus Parzinger.

pls. consider to repair MORE with the example commands:

plesk repair installation -y -v

OR/AND

plesk repair all -y -v

Pls. be informed, that EACH repair process creates as well a corresponding log - file at "/var/log/plesk".
​

Since your latest upgrade seems to unfinished, consider as well to use:

plesk installer --select-product-id plesk --select-release-current --reinstall-patch --install-component base​
 
plesk repair all -y -v
Error messages: 4; Warnings: 4; Errors resolved: 2
Code: 
[2016-12-13 20:01:54] - W: GPG error: http://download.opensuse.org  Release: The
[2016-12-13 20:01:54] following signatures couldn't be verified because the public
[2016-12-13 20:01:54] key is not available: NO_PUBKEY 4ABE1AC7557BEFF9
[2016-12-13 20:01:54] Repairing incorrect permissions .................................
[2016-12-13 20:02:04] [FAILED]
[2016-12-13 20:02:04] - W: GPG error: http://download.opensuse.org  Release: The
[2016-12-13 20:02:04] following signatures couldn't be verified because the public
[2016-12-13 20:02:04] key is not available: NO_PUBKEY 4ABE1AC7557BEFF9

I also found another strange thing, I checked for updates on Plesk and found that one update couldn`t be installed because PostgreSQL could not be configured. I checked PostgreSQL and found that PostgreSQL is not able to start.

Code: 
 The PostgreSQL server failed to start. Please check the log output: 2016-12-13 20:18:53 CET LOG: could not bind IPv4 socket: Cannot assign requested address

Code: 
[....] Starting PostgreSQL 9.1 database server: main[....] The PostgreSQL server failed to start. Please check the log output: 2016-12-13 20:18:53 CET LOG: could not bind IPv4 socket: Cannot assign requested address 2016-12-13 20:18:53 CET HINT: Is another postmaster already running on port 5432? If not, wait a few seconds and retry. 2016-12-13 20:18:53 CET WARNING: could not create listen socket for "localhost" 2016-12-13 20:18:53 CET FATAL: could not create any TCP/IP[FAILets ... failed!
 failed!
invoke-rc.d: initscript postgresql, action "start" failed.
dpkg: error processing postgresql-9.1 (--configure):
 subprocess installed post-installation script returned error exit status 1
dpkg: dependency problems prevent configuration of postgresql:
 postgresql depends on postgresql-9.1; however:
  Package postgresql-9.1 is not configured yet.

dpkg: error processing postgresql (--configure):
 dependency problems - leaving unconfigured
Errors were encountered while processing:
 postgresql-9.1
 postgresql
N: Ignoring file 'plesk.list.ai_back' in directory '/etc/apt/sources.list.d/' as it has an invalid filename extension
N: Ignoring file 'plesk.list.ai_back' in directory '/etc/apt/sources.list.d/' as it has an invalid filename extension
N: Ignoring file 'plesk.list.ai_back' in directory '/etc/apt/sources.list.d/' as it has an invalid filename extension
E: Sub-process /usr/bin/dpkg returned an error code (1)



btw: I really love Hamburg ;-)
 
Klaus Parzinger said:
Totally new error since today (i swear yesterday it wasnt there) i got "Upgrade failed" on start page of Plesk Admin Panel on trying to repair this is shown up:

Code: 
Internal error ;-P
ERROR: Zend_Db_Adapter_Exception: SQLSTATE[HY000] [2002] No such file or directory (Abstract.php:144)<br />
<br><a href='http://kb.plesk.com/plesk-error/search?metaId=1751d5edcca5340f78144a4499e8c1d5&messageId=2eb8d2699e722503bf79ae1c7819dc4e&...
Im not the php and sql coder and i cant interpret all this error psa messages correctly but i think the main sql database from plesk is damaged?
#Funny Fact: The message disappears after refreshing the webpage....
Click to expand...

Not an issue. When you upgrade components, MariaDB packages or other DB/service packages are being replaced. While this happens, Zend_DB_Adapter cannot access the services, so it throws an error. Once the upgrade is over, everything is back to normal.
 
Hi Klaus Parzinger,

Klaus Parzinger said:
key is not available: NO_PUBKEY 4ABE1AC7557BEFF9
Click to expand...
Pls. see the solution, provided at => https://github.com/owncloud/client/issues/5055#issuecomment-254308652 and adapt it for YOUR missing key, pls.


Klaus Parzinger said:
[....] Starting PostgreSQL 9.1 database server: main[....] The PostgreSQL server failed to start. Please check the log output: 2016-12-13 20:18:53 CET LOG: could not bind IPv4 socket: Cannot assign requested address 2016-12-13 20:18:53 CET HINT: Is another postmaster already running on port 5432? If not, wait a few seconds and retry. 2016-12-13 20:18:53 CET WARNING: could not create listen socket for "localhost" 2016-12-13 20:18:53 CET FATAL: could not create any TCP/IP[FAILets ... failed! failed! invoke-rc.d: initscript postgresql, action "start" failed. dpkg: error processing postgresql-9.1 (--configure): subprocess installed post-installation script returned error exit status 1 dpkg: dependency problems prevent configuration of postgresql: postgresql depends on postgresql-9.1; however: Package postgresql-9.1 is not configured yet.
Click to expand...
First, please investigate, if you have an ADDITIONAL Plesk key, which includes "PostgreSQL support" ( pls. check your Plesk - license key(s) ). If you don't have an additional key installed, pls. don't even bother with that issue and DE-INSTALL all "PostgreSQL" - related packages on your server, to avoid such issues. If you still desire to have "PostgreSQL" packages installed on your server, pls. reply again, with the output of the SSH - commands ( logged in as user "root" ):
Code: 
apt-get --purge autoremove postgresql-9.1 postgresql

followed by:

aptitude install postgresql postgresql-9.1


Klaus Parzinger said:
N: Ignoring file 'plesk.list.ai_back' in directory '/etc/apt/sources.list.d/' as it has an invalid filename extension
Click to expand...
Pls. don't care about such an INFORMATION. "plesk.list.ai_back" is just a Plesk - sources - lists - backup - file, which will be ignored anyway, because of the extension "ai_back". ;)


After you solved these issues/errors/problems, pls. start over again with posting the requested ( new ) informations, because this might differ now, because of updates/upgrades/patches being installed.
 
I uninstalled Postgresql and checked the keys:

Code: 
root@kproot:/var/lib/postgresql/9.1/main# apt-key list
/etc/apt/trusted.gpg
--------------------
pub   1024D/BA684223 2012-02-08 [expires: 2017-04-19]
uid                  isv:ownCloud OBS Project <isv:[email protected]>

pub   1024D/914BDF7E 2015-08-04
uid                  Plesk Team <[email protected]>
sub   2048g/04AB4879 2015-08-04

pub   4096R/89DF5277 2010-07-11
uid                  Guillaume Plessis <[email protected]>
sub   4096R/3D624A3B 2010-07-11
sub   4096R/A2098A6E 2010-07-11

/etc/apt/trusted.gpg.d//debian-archive-jessie-automatic.gpg
-----------------------------------------------------------
pub   4096R/2B90D010 2014-11-21 [expires: 2022-11-19]
uid                  Debian Archive Automatic Signing Key (8/jessie) <[email protected]>

/etc/apt/trusted.gpg.d//debian-archive-jessie-security-automatic.gpg
--------------------------------------------------------------------
pub   4096R/C857C906 2014-11-21 [expires: 2022-11-19]
uid                  Debian Security Archive Automatic Signing Key (8/jessie) <[email protected]>

/etc/apt/trusted.gpg.d//debian-archive-jessie-stable.gpg
--------------------------------------------------------
pub   4096R/518E17E1 2013-08-17 [expires: 2021-08-15]
uid                  Jessie Stable Release Key <[email protected]>

/etc/apt/trusted.gpg.d//debian-archive-squeeze-automatic.gpg
------------------------------------------------------------
pub   4096R/473041FA 2010-08-27 [expires: 2018-03-05]
uid                  Debian Archive Automatic Signing Key (6.0/squeeze) <[email protected]>

/etc/apt/trusted.gpg.d//debian-archive-squeeze-stable.gpg
---------------------------------------------------------
pub   4096R/B98321F9 2010-08-07 [expires: 2017-08-05]
uid                  Squeeze Stable Release Key <[email protected]>

/etc/apt/trusted.gpg.d//debian-archive-wheezy-automatic.gpg
-----------------------------------------------------------
pub   4096R/46925553 2012-04-27 [expires: 2020-04-25]
uid                  Debian Archive Automatic Signing Key (7.0/wheezy) <[email protected]>

/etc/apt/trusted.gpg.d//debian-archive-wheezy-stable.gpg
--------------------------------------------------------
pub   4096R/65FFB764 2012-05-08 [expires: 2019-05-07]
uid                  Wheezy Stable Release Key <[email protected]>

Still no horde webmail possible:
2016-12-13T21:10:44+00:00 ERR: HORDE [horde] FAILED LOGIN for [email protected] ([email protected]) [188.195.25.104] to horde [pid 11177 on line 216 of "/usr/share/psa-horde/login.php"]


Can`t understand this **** but i think i will give up ... its my last costumer on this old server and i will migrate him to 1&1 webservices soon. It just depends he will loos all his contacts (only saved in horde webmail and i didnt know that he is using this feature)
 
Hi Klaus Parzinger,

first, pls. be informed, that you could try to set the debug modus ( TEMPORARILY, pls! ) , to get a more detailed log, for further investigations:

/etc/psa-webmail/horde/horde/conf.php​

... change INFO to DEBUG: "$conf['log']['priority'] = 'DEBUG';"
( repeat the login afterwards, to get a new DEBUG - entry for the process)​


Second, pls. consider to change the mail - software from courier-imap to dovecot and backwards to courier-imap again ( or the other way round, if you already use dovecot ).

plesk installer --select-product-id plesk --select-release-current --install-component dovecot
plesk installer --select-product-id plesk --select-release-current --install-component courier-imap

( repeat the login afterwards, to get a new DEBUG - entry for the process)​


Third, pls. consider to post the content from "/usr/share/psa-horde/imp/config/backends.php" for investigations.
 
I tried Second several times. But i will come back after First and Third attached cause too long.
 

Attachments

  • PSA-Log.txt
    12.3 KB · Views: 3
  • backends.php.txt
    21.2 KB · Views: 2
Hi Klaus Parzinger,

let's try some work-around here pls.:

Make a backup of the existent file "/usr/share/psa-horde/imp/config/backends.php":
Code: 
cp /usr/share/psa-horde/imp/config/backends.php /usr/share/psa-horde/imp/config/backends.php.BACKUP

Edit "/usr/share/psa-horde/imp/config/backends.php" and change:
Code: 
...
    'port' => 143,
    // Plaintext logins are disabled by default on IMAP servers (see RFC 3501
    // [6.2.3]), so TLS is the only guaranteed authentication available by
    // default.
    'secure' => 'tls',
...
TO
Code: 
...
    'port' => 993,
    // Plaintext logins are disabled by default on IMAP servers (see RFC 3501
    // [6.2.3]), so TLS is the only guaranteed authentication available by
    // default.
    'secure' => 'ssl',
...

Leave the DEBUG - level as suggested above and try again to login. Pls. post the new log - entries after your new login - attempts.
 
Hi Klaus Parzinger,

if you use SELinux as well on your server, pls. consider to disable it, to see if the root cause is because of un- / misconfigured SELinux policies. Pls. investigate as well the logs at "/var/log/audit/".
 
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