Plesk 12.5 Mailproblemes after late adopter upgrade

[ThomasV1]

Hello everyone!

Today i upgradet from 12.0 to 12.5... everythin seems to be ok.

Mail is working for me fine via:
Outlook 2007:
POP3 SSL active, IMAP SSL active, and SMTP TLS active

and Apple Mail via iPhone:
IMAP SSL active and SMTP SSL active

Seems to be working like before the update for most of mail users...

BUT some have the following Probleme:
Outlook 2011 for Mac:
POP3 SSL active is not working, without SSL everything is fine
IMAP SSL active the same like POP
SMTP SSL active works fine

has someone an idea what is causing this problem?

in the maillog i get some lines like this, but i don't know if this is related to the probleme, maybe not...:
warning: TLS library problem: 21146:error:1408F10B:SSL routines:SSL3_GET_RECORD:wrong version number:s3_pkt.c:340:

so, tell me which log you need and you will get it

Much greetings from Germany
Thomas

 

[ThomasV1]

Oh sorry, i forot the errormessage from Outlook 2011:

Outlook kann den Server nicht finden. Überprüfen Sie, ob die Serverdaten unter "Kontoeinstellungen" und die DNS-Einstellungen in den Systemeinstellungen unter "Netzwerk" richtig eingetragen sind
Fehlernummer: -3170

i translate it:
Outlook can't find the Server, check if the server settings are correct und if the dns settings in the system configuration under network is correct
errornumber -3170


And this Probleme is not only a Outlook 2011 probleme, some other customers with outlook 2016 have also problemes

 

[ThomasV1]

so, now i also can tell you, that i have an exchange 2003 server which has problems with sending mail via SMTP with TLS.... without TLS no problem...

such a crazy ****... i also consulted the plesk support but no answer until now...


please guys help me... more and more customer have problemes....
i have no idea where i have to look and what can i do at the moment... ((

 

[IgorG]

SSL routines:SSL3_GET_RECORD:wrong version number:s3_pkt.c:340

https://kb.odin.com/en/122785
https://kb.odin.com/en/5779

 

[webhilfe]

Hi, we have the same problem. (couriertls: accept: error:1408F10B:SSL routines:SSL3_GET_RECORD:wrong version number)

Exactly after upgrade plesk 11 to 12.5.

Only one customer with a macbook have the error. All other accounts works fine with pop3s.

Our certificate is ok (selfsigned) and it works before we update to 12.5 fine.

Odin support is investigate the issue.

Greets from Germany
Michael

 

[IgorG]

Odin support is investigate the issue.

Odin support or Plesk support? Could you please tell me ticket ID?

 

[webhilfe]

Odin Support ([Odin #2043497] [RT.PS #469581] Plesk 12.5 pop3s Fehler)

 

[IgorG]

Odin Support ([Odin #2043497] [RT.PS #469581] Plesk 12.5 pop3s Fehler)

Thank you. As far as I see processing of this ticket still in progress. I hope it will be resolved soon. Let me know if you need additional escalation of this ticket from my side.

 

[MichaBerlin]

Odin Support ([Odin #2043497] [RT.PS #469581] Plesk 12.5 pop3s Fehler)

Hallo Michael,

hast Du schon eine Antwort erhalten? Habe das gleiche Problem :-(.

Schöne Grüße nach Hamburg aus Berlin, auch Michael

 

[MichaBerlin]

Hi, i have the same problem after upgrade plesk 11.0.18 to 12.5.

Has anyone an idea what is causing this problem?

Greetings from Berlin/Germany
Michael