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Issue Spam filter is turned off for email address but still mails delivered to spam folder

andreios

Regular Pleskian
Server operating system version
Ubuntu 22.04
Plesk version and microupdate number
18.0.60 #1
I have the spam filter turned off for that mail address, but it still receives mail in spam folder!1715414926409.png
 
Are there any spam tags in the headers of the mail(s)?

Code:
X-Spam-Checker-Version: SpamAssassin 3.4.6 (2021-04-09) on server.example.com
X-Spam-Flag: YES
X-Spam-Level: ************************
 
Does DMARC authentication fail (as shown in the header of the mail)?

Code:
Authentication-Results: server.example.com;
    dmarc=fail (p=NONE sp=NONE) smtp.from=sender.com header.from=sender.com;
    spf=neutral (sender IP is 87.124.232.124) [email protected] smtp.helo=ip87-106-232-25.sender.com
 
If the DMARC domain policy has been configured to quarantine messages when validation fails, all failed messages will be stored in the spam folder. This can be behavior can changed by altering the DRMAC policy in the DNS record to "none".
 
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