• If you are still using CentOS 7.9, it's time to convert to Alma 8 with the free centos2alma tool by Plesk or Plesk Migrator. Please let us know your experiences or concerns in this thread:
    CentOS2Alma discussion
  • Please beaware of a breaking change in the REST API on the next Plesk release (18.0.62).
    Starting from Plesk Obsidian 18.0.62, requests to REST API containing the Content-Type header with a media-type directive other than “application/json” will result in the HTTP “415 Unsupported Media Type” client error response code. Read more here

User's unable to login

W

whipworks

New Pleskian
We have Parallels Plesk Panel version 9.2.1. I hope I'm explaining this right. Our customers can't login to their respective Domain Administrator Access. I checked each accounts settings and Domain Administrator Access is allowed and turned on. I've also reset their passwords, but still didn't work. I tried logging in using FTP with their credentials and that worked. So that proves that the account username/password is correct. I logged in using our admin user/pass access and that logs me in. We even restarted the server just to see if it's a glitch. Nothing.

Can anyone shed a light into this? Thanks!
 
You must log in or register to reply here.

Similar threads

P
Forwarded to devs Event 'CP User Login' triggered despite invalid additional authentication step (MFA)
Replies
2
Views
307
Kaspar@Plesk
Kaspar@Plesk
P
Question Connecting a second domain
Replies
2
Views
380
pleskatarian
P
N
Resolved Can i know what happend to my server? somany CP User Login Attempt Failed
Replies
6
Views
825
nightstalker
N
G
Question Enable GIT from SSH (pub+private keys) to multiple users
Replies
0
Views
292
gianni.ravaioli
G
S
Resolved I customized the Plesk administrative URL, but if I use Cloudflare proxied DNS, it immediately logs me out.
Replies
2
Views
470
Steg
S
Back
Top