Resolved Update Components greyed out

[zadnik]

Server operating system version

Ubuntu 22.04

Plesk version and microupdate number

18.0.60

Hi, I am trying to upgrade my Roundcube to 1.6 (currently on 1.4.15) and the "Update Components" and "Install or Update Product" buttons are greyed out.

I followed this tutorial:  Plesk updates are not available when custom update source is used - Support Cases from Plesk Knowledge Base

And it allowed me to select from the "Download installation files from" dropdown, however the buttons are still greyed out and wont update. Tried stopping installer and starting and doing "plesk installer --select-release-current --upgrade-installed-components" in ssh but nothing working.

Any one able to help me out?
Thanks

 

[AYamshanov]

Hi,

Could you please post the output for the `plesk version` command? Sound like you use CentOS7, not Ubuntu22.

 

[zadnik]

Hi,

Could you please post the output for the `plesk version` command? Sound like you use CentOS7, not Ubuntu22.

Yep, you were right. That's my bad.

Product version: Plesk Obsidian 18.0.60.0
OS version: CentOS 7.9.2009 x86_64
Build date: 2024/03/29 08:00
Revision: 5c75455d3b28ec4970da304c65d318799d0a66cc

 

[AYamshanov]

For CentOS7, the latest available version of Roundcube is 1.4.15 (it was released as a security hotfix with Plesk Obsidian 18.0.56 Update 2).
For additional information, see https://support.plesk.com/hc/en-us/...ilable-in-Plesk-for-CentOS-7-and-Ubuntu-18-04.