Free support is available for Plesk partners and customers who purchase licenses in our online store. Official and recommended way for those customers who purchase licenses from Plesk partners/resellers is to contact partners' support. Support service subscription is a paid service for those...
@sebgonzes, thank you for your feedback about the support subscription. We'll work on making the process less confusing. The support subscription is the only option we offer to indirect Plesk customers now. I'd like to note that the forum is the right place to claim a bug if you don't want to...