Recent content by Daiv

I don't know what I can say. That was the solution from my trouble ticket on support.plesk.com - I seem to be stuck between the "plesk guru" and the official Plesk Technical Support Engineer. What would you advise I do? Because I certainly don't know more than either of you guys. And he had full...

OK, here is some additional info: Normally this happens when SEO HTTP to HTTPS redirection is turned on in the first attempt. In this case just turning it off didn't help, because of that the whole .well_known folder was renamed. For next domains, make sure that option is disabled in the first...

Hello. We found a solution: The issue was resolved by renaming the .well_known folder in /httpdocs for the website, and reissuing the certificate again. I do not know why this worked or what caused it in the first place. If I can figure out anything in that regard, I will include that here. But...

Hello and thank you for the reply. This is indeed confusing. No changes of any kind were made. The autorenew failed and I became aware of the issue only because of the browser privacy error message. We reviewed the DNS records and could not find anything. We were able to issue a cert for the...

Hello, the letsencrypt cert for one of my domains failed to renew automatically and I cannot renew it manually. I get the following error in plesk when I try to assign the certificate: I used let's debug and it gave me the following response:

Just an update here. This has prompted me to do lots of optimizing, security checks, etc. However, I still have no explanation for the sudden increase in CPU usage and I have to continue using the larger EC2 instance (cost more) on AWS. If I ever figure out what the cause is. I will make a point...

Thanks for the additional suggestions. We have looked at some of this, but I will go down that list.

I think we all agree that wordpress and woocommerce have always been resource heavy. The reason for this thread on plesk is: 1. There was a sudden increase in CPU utilization at a specific point in time. It isn't sporadic or a fluctuation - the CPU use went up dramatically and stayed up 2...

Hey Randy, I see this was a few months ago. Did you ever find a solution to this? I'm having a similar issue.

Here is what I see for logs on the hatsoffcoffee site in the screenshot above. It is pretty much just me on the site at the time and as you see the processes are using a very high percentage. 2024-01-19 19:48:13 Access 85.208.96.195 200 GET /product/roasters-choice/ HTTP/1.1 18.9 K Apache...

Update. I've gone through the logs and have not detected any of the above examples or other suspicious activity. It definitely isn't an issue of traffic. Rather something must be configured incorrectly where the php-fpm is requiring a large amount of CPU on Woocommerce sites. Again, this started...

OK, I will look at the above. However, if this problem was caused by bot or hacker traffic, I would expect to see that reflected in the process list and not likely to be isolated to woocommerce site (though possible). Rather, I can interact with woocommerce on any of the 5 sites running it and...

Here is a screenshot of my process list. Unlike the above user, I have multiple sites and a mix. There are non-wordpress PHP sites which are functioning perfectly. There are some wordpress sites without woocommerce that use more CPU, but it's about what you expect from WP. then there are the...

I appreciate your response. I guess, I don't mean to blame Plesk so much as to include it in the trouble-shooting. If you notice on the CPU % utilization, the server was running along at roughly 30% utilization until Jan. 9. Then it suddenly maxed out and stayed there until I switched to a more...

Are you serious? Perhaps you aren't aware of issues like this: https://support.plesk.com/hc/en-us/articles/20437555470615-Plesk-WP-website-is-not-accessible-with-the-403-Forbidden-error-after-a-WooCommerce-plugin-update You may operate under the impression that nothing Plesk does could ever be...