That is regardless of the fact that charging for support pertaining to product issues shows poor consumer service and a disregard for the consumer. Support and product reliability is the biggest reason people put down the money for a cPanel license.
Yes, I have to put in a $50+ ticket to try to fix a software bug that Plesk QA team could not originally find. That is what I call great consumer support.
Same exact problem and all my domains are redirecting to the default page.
Plesk expects us to pay $75 per incident on problems their updates create? This is kind of ridiculous.