Recent content by ianCP

Have you tried the control panel option 'Login as Customer' and then backing up the failing domains individually? Even if the main server backup still gives you errors, you MAY have some peace knowing that the domain information is secure

@solucionesuno - thank you - it was similar to what you described but required a bit more surgery than using the plesk panel. Basically I had a domain (and files for it) and a client but there was no entry for the domain in the psa.domains table. I examined the backup log and found the lines...

I will have a good look and let you know - thank you in advance!

It's not that I don't just not trust the reseller, I don't trust *anyone* unknown with root credentials. In these kind of situations I would expect a request for logs. Or to run package 'xzzz' and provide its feedback. I don't expect a support issue to be treated as 'let us in, we'll have a...

I would contact Plesk support but I have my system through a reseller. The reseller is asking for root access and my Admin panel credentials because they say that Plesk will need them and they cannot raise the ticket without. For some strange reason I am very reluctant to allow unknown users...

Linux Centos 6.10. I have not been able to make a server backup under Plesk Obsidian - Backup Manager The backup runs but just ends with a 'cross' icon which when hovered over says "This is not a valid backup. Data cannot be restored from this file. Click the backup name to see the details."...