Recent content by KevinTurn

Can anyone provide downgrade instructions so that we can go back to the previous (working) version?

We are also having the same issue reported by many clients using IE specifically. "Do you want to open or save b191edbd.json from..." for example. This occurred after the most recent update to 12.x A large number of our clients are using Internet Explorer and I'm sure it accounts for a large...

Just like the title says. We have reached 99 users and need to increase our license somehow. I would assume this would be easy to do but can't find any information anywhere. Any help appreciated. Thank you.

Hello Egor, Thank you for all of your help. We have tracked down the issue to simply being unable to publish while logged in as root/reseller. When logged in directly with the client's username and password everything publishes successfully now. I'm sure someone else may experience this as...

We are using 11.40.1 Hide login password from cgi scripts is enabled. We have tried to reach support through the website at https://www.parallels.com/account/support_options/ This requires a purchase order number. We have entered every number we have received from parallels but nothing is...

We are having the same problem. In our case, the latest plugin does not fix this issue. Really hoping for a solution soon. We have several clients waiting for a fix.

Thank you for the updated links.

Nevermind. Found it at http://download1.parallels.com/PA4WP/Standalone/cPanel/wpb_cpanel.run Thank you.

Thank you for your reply. This documentation is very helpful. Just one last question. The PDF says to download the wpb_cpanel.run file off of the parallels website. What URL can this file be downloaded from?

We've been paying for but have not received any information for installing the Web Presence Builder. We are running CloudLinux and cPanel. Can someone point us in the right direction? Any help would be appreciated. I have tried searching the site and the forums but could not find it. I have...